I love the cookies here. The gluten-free chocolate chips are my favorites. I have to shout out a couple of employees also. First, I have to shout out Anella. I won't make this long, but I will say she was very nice & friendly. It's always nice to walk into an establishment & be greeted with a big smile & a pleasant attitude. After running into Anella, I found myself smiling & feeling pleasant. Thank you! I also have to shout out Shantal, who was also very pleasant & friendly on my next visit. Thank you for great customer service!
Chanel White
Love it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snickerdoodle, Cookie, Deluxe Cookies
Elena Kern
First time trying insomnia. Went there for my birthday after dinner to grab some cookies.The environment was rushed, customer service was nonexistent.The woman asked what she could get me. I started telling her and she was loading a box of cookies.I ordered a deluxe chocolate chunk (or something to that effect), a double chocolate chip, a brookie and a chocolate mint.At the end she named the deluxe cookie, the Brooke and the chocolate mint and said is that it.Something was off (but It was my first time and I was just reading off the menu what I wanted).I told her "I think there was one more"She asked what it was and I said I couldn't remember, I had just told her what it was.Turns out she wasn't filling the box for me as I was ordering, she was doing someone else's order and not paying attention to what I was saying.She then filled my order with one less cookie.I realized later what the missing cookie was.There wasn't a long line, I'm guessing online orders.But if you cannot properly service your in-store customers and give them good customer service, you shouldn't be taking online orders... or just close for walk-ins!As far as the cookies, the deluxe cookie tasted fresh, chocolate was OK, not the best I've had, the big chip had a weird flavor.The brookie was somewhat softOkay flavor but nothing to write home about. But the chocolate mint wasn't warm or soft. That one had the best flavor but lacked in freshness.All-in-all, I feel as though the cookies weren't worth it and neither was the customer service.Crumbl isn't my favorite either but seemed to have better cookies by far and significantly better service.
Atmosphere: 1
Food: 2
Service: 1
Mary Helen
I ordered a 12 pack of Vegan cookies and a Minterstellar pint of ice cream. I didn’t get the ice cream. I have been calling insomnia since 7 PM last night and each time I call I’m on hold for 15-20 minutes at a time. This hold now applys to today. The store has been open 40 minutes and no answer. It’s sad that you have to email them to let them know they forgot the ice cream. I want a refund! I will never order again. This isn’t the first time this has happened. I thought maybe things had changed but I guess not.
Food: 5
Service: 1
jalisaa mariee
Ordered a 12 pack for almost $30 and cookies were hard as a rock, I got them delivered & app stated it would take 20-30 mins and delivered warm ha! Cookies were not delivered for an hour and were old. I’m sure they sell the older cookies that were not bought the day they were made. Such a shame! Never again!
Sirius
They gave us the wrong order, then ran out of every cookie that we ordered. So that's fun.
Atmosphere: 1
Food: 1
Service: 1
John Routhier
First time ever in an Insomnia Cookie and I was extremely disappointed in the size of the ice cream cone I received yesterday for paying over $6. It was so small. The ice cream was good though, just the portion to price needs work. If anyone ever goes to the Niagara Falls area, I highly recommend De Dee's Dairy. Very large selection of flavors and large portions. The 2 scoops I received from Insomnia Cookie wouldn't even come close to De Dee's baby size.
Atmosphere: 3
Food: 3
Service: 3
Hunter Lincoln
Cookies are amazing! Very good, however the customer service is not. I had a cookie cake that was very undercooked. I ended up reaching out and was told by customer service I could get a replacement on a different day and would be finished at 8:15. When I went for my replacement, the cookie hadnt been started yet. And I was told it would be an hour wait. I ended up just getting a refund due to the drive.
Atmosphere: 2
Food: 4
Service: 1
George Kirby
Incompetent. Don't bother.
Mark Wright
Need more help want on Thursday night seem like they only wanted to help who they wanted I was waiting and
Cookies are great - but don’t expect the delivery times to be accurate. It will take way longer for your order to arrive, whether you want them ASAP or you schedule ahead
Molly Amber Spock
Perfect, nicest people, and GOOOEY cookies!India E. Was super awesome and really offered a warming experience!Thank you!
cns m
I ordered a cookie cake for my son’s birthday while he is away at college. I went on to their website per recommendation from another parent, I placed my order, gave options to add my child’s information for delivery to his dorm, we were both notified out for delivery, he was contacted for pickup at arrival, and I received text that his sweet treat was delivered. He send me a picture and it was better than I expected. Will definitely recommend and use again
Jeffrey R Diehl
All hype, no value. 2 cookies for $8 was a total joke. They were tiny and no better than a Grandma’s Cookie double pack I could have bought in the hotel pantry. Severely disappointed, but I suppose when you cater to the college market and kids are spending parent monies who gives a flip.
James K.
I had their cookies once and they were quite good, but I am not in their delivery area. I saw them on Uber Eats and went for it. They didn't send half my order. They won't even answer the phone for corporate when they mess up. Unless you are going in person, don't bother, unless you think $30 + dollars for a pint of ice cream is worth it.
I love the cookies here. The gluten-free chocolate chips are my favorites. I have to shout out a couple of employees also. First, I have to shout out Anella. I won't make this long, but I will say she was very nice & friendly. It's always nice to walk into an establishment & be greeted with a big smile & a pleasant attitude. After running into Anella, I found myself smiling & feeling pleasant. Thank you! I also have to shout out Shantal, who was also very pleasant & friendly on my next visit. Thank you for great customer service!
Love it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snickerdoodle, Cookie, Deluxe Cookies
First time trying insomnia. Went there for my birthday after dinner to grab some cookies.The environment was rushed, customer service was nonexistent.The woman asked what she could get me. I started telling her and she was loading a box of cookies.I ordered a deluxe chocolate chunk (or something to that effect), a double chocolate chip, a brookie and a chocolate mint.At the end she named the deluxe cookie, the Brooke and the chocolate mint and said is that it.Something was off (but It was my first time and I was just reading off the menu what I wanted).I told her "I think there was one more"She asked what it was and I said I couldn't remember, I had just told her what it was.Turns out she wasn't filling the box for me as I was ordering, she was doing someone else's order and not paying attention to what I was saying.She then filled my order with one less cookie.I realized later what the missing cookie was.There wasn't a long line, I'm guessing online orders.But if you cannot properly service your in-store customers and give them good customer service, you shouldn't be taking online orders... or just close for walk-ins!As far as the cookies, the deluxe cookie tasted fresh, chocolate was OK, not the best I've had, the big chip had a weird flavor.The brookie was somewhat softOkay flavor but nothing to write home about. But the chocolate mint wasn't warm or soft. That one had the best flavor but lacked in freshness.All-in-all, I feel as though the cookies weren't worth it and neither was the customer service.Crumbl isn't my favorite either but seemed to have better cookies by far and significantly better service.
Atmosphere: 1
Food: 2
Service: 1
I ordered a 12 pack of Vegan cookies and a Minterstellar pint of ice cream. I didn’t get the ice cream. I have been calling insomnia since 7 PM last night and each time I call I’m on hold for 15-20 minutes at a time. This hold now applys to today. The store has been open 40 minutes and no answer. It’s sad that you have to email them to let them know they forgot the ice cream. I want a refund! I will never order again. This isn’t the first time this has happened. I thought maybe things had changed but I guess not.
Food: 5
Service: 1
Ordered a 12 pack for almost $30 and cookies were hard as a rock, I got them delivered & app stated it would take 20-30 mins and delivered warm ha! Cookies were not delivered for an hour and were old. I’m sure they sell the older cookies that were not bought the day they were made. Such a shame! Never again!
They gave us the wrong order, then ran out of every cookie that we ordered. So that's fun.
Atmosphere: 1
Food: 1
Service: 1
First time ever in an Insomnia Cookie and I was extremely disappointed in the size of the ice cream cone I received yesterday for paying over $6. It was so small. The ice cream was good though, just the portion to price needs work. If anyone ever goes to the Niagara Falls area, I highly recommend De Dee's Dairy. Very large selection of flavors and large portions. The 2 scoops I received from Insomnia Cookie wouldn't even come close to De Dee's baby size.
Atmosphere: 3
Food: 3
Service: 3
Cookies are amazing! Very good, however the customer service is not. I had a cookie cake that was very undercooked. I ended up reaching out and was told by customer service I could get a replacement on a different day and would be finished at 8:15. When I went for my replacement, the cookie hadnt been started yet. And I was told it would be an hour wait. I ended up just getting a refund due to the drive.
Atmosphere: 2
Food: 4
Service: 1
Incompetent. Don't bother.
Need more help want on Thursday night seem like they only wanted to help who they wanted I was waiting and
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Cookies are great - but don’t expect the delivery times to be accurate. It will take way longer for your order to arrive, whether you want them ASAP or you schedule ahead
Perfect, nicest people, and GOOOEY cookies!India E. Was super awesome and really offered a warming experience!Thank you!
I ordered a cookie cake for my son’s birthday while he is away at college. I went on to their website per recommendation from another parent, I placed my order, gave options to add my child’s information for delivery to his dorm, we were both notified out for delivery, he was contacted for pickup at arrival, and I received text that his sweet treat was delivered. He send me a picture and it was better than I expected. Will definitely recommend and use again
All hype, no value. 2 cookies for $8 was a total joke. They were tiny and no better than a Grandma’s Cookie double pack I could have bought in the hotel pantry. Severely disappointed, but I suppose when you cater to the college market and kids are spending parent monies who gives a flip.
I had their cookies once and they were quite good, but I am not in their delivery area. I saw them on Uber Eats and went for it. They didn't send half my order. They won't even answer the phone for corporate when they mess up. Unless you are going in person, don't bother, unless you think $30 + dollars for a pint of ice cream is worth it.