“I work next door it's so easy to order on my phone and walk one door over to pick it up. Almost always ready by the time I get there. When I get two of the exact same drinks, one is usually more bitter than the other but it's okay bc I just give that one to my husband. I feel for them when I walk in and there's a line and a whole bunch of mobile order people waiting to get their stuff. Must get overwhelming.“
“This is a nice Starbucks location with plenty of space in the dining room area and different types of seating arrangements that give off a cozy vibe. The drive thru was popping so I went inside where I was able to order right away.I went in in a Thursday afternoon specifically to take advantage of the September promotion (BOGO of any of the fall menu drinks after 12pm). Unfortunately, the promotion wasn't showing up in my app, but the kind cashier added it to my order and even helped me understand that I could get a venti in one drink as a BOGO for a grande in another drink because of the price differences. I'd definitely come back to this location and even use it as a spot to meet up with someone and sit to catch up.“
Coffee Shops • $
“My review update. Team works well ❤, and i enjoy my coffee! Check the video how to find this hidden Starbucks! The worst cashier at Starbucks who may spoil your coffee joy or a day!)) I've had some unpleasant experiences with a particular cashier with glasses at this Starbucks location every time, and unfortunately, my latest encounter was the worst. When I requested an 'espresso ice shake with soy milk,' she responded with a contemptuous look and asked with an eye roll, 'What's that?' I tried to explain that it was a drink with a similar name, but her unhelpful attitude made me feel uncomfortable. Luckily, another barista intervened and clarified that what I wanted was an 'ice shaken espresso.' To make matters worse, the cashier then began gossiping about me in front of me while I was still standing at the counter. It was unprofessional and made me feel unwelcome. Another issue I face with this particular staff member was her impatience when I ask her to repeat or clarify something, even though I understand that accents can be challenging to understand. Additionally, I found it ironic that she was critical of my Asian accent when her own African-American accent was not always easy to comprehend. Overall, I was disappointed with the poor customer service and rude behavior displayed by this staff member. I hope that Starbucks can provide better training and ensure that all customers are treated with respect and kindness, regardless of their accent or background. This particular staff member may spoil your coffee experience, so beware“
“Love, iced white tea - no sweetener. Lower caffeine, but still perks you up. Only low carb option are the sous vide egg bites. Pricy but delicious! Today I got the Schweetie an iced mocha and I got a Venti iced skinny vanilla latte. Yummy!!!“
“Out of all the Starbucks on the West side this one delivers!!! U can give these baristas thee most complicated order and it will always come out perfect!!! Ive gotten many drinks at other starbucks and they never taste as good as this one!!!.... Keep up the good work baristas..... seen this has a 2-3 star rating, only reason i can think of is the complications of getting in and out of this location it is very tricky at times!! But the drinks are worth it !!“
“I come to this Starbucks inside Krogers at 4477 Kenard Ave. Cincinnati Ohio, almost every morning between 6am-7am and, this was one of the WORST! places to get coffee from. The staff here have poor customer service they’re not friend or welcoming and, are unbelievably slow with no sense of urgency for the customers. They’re never prepared or have a full inventory of products and, the employees don’t know anything about the services that Starbucks offers. I asked for assistance from an employee when I was trying to pay for my order online using the Starbucks app and, I was having trouble but the employee couldn’t help me because she didn’t know how. The app kept charging my account $25 for a $6.80 order. This was very frustrating and time consuming without any help from the employee. I won’t be coming back again“
“I have been going to this location for years now, and they were usually pretty good at making drinks, but for a couple of months now, I have been going before work, and the drinks have been very nasty. I usually get the blended Frappuccino, and every time I've gotten it, it just tastes like coffee and ice blended with nothing else added. That is not how you make a caramel, Frappuccino! I don't think I will be going back to this location anymore. I will still give it 5 stars for the simple fact that some of the staff is amazing . But the person making the drinks seriously needs to be retrained on how to make the Frappuccino. I hope they fix it because I spend alot of money here and it's not right for drinks that cost almost 10 bucks to be made wrong especially when you need it for a pick me up before starting a work day.“
“The staff is very friendly, fast, and efficient. One person name Daniel was working today by himself and there was a long line waiting to order drinks. He was taking orders and making drinks so quickly without any mistakes or complaints. I had forgotten about the line be being long and before I realized it was my turn to order.“
Coffee Shops • $
“I love this Starbucks location. Everyone is usually so engaged with their guests. I was surprised when I had to ask for my drink 4 minutes after it was supposed to be ready. There were a few people inside but only 2 cars in the drive thru. Once they saw my order it was made quickly and with a smile.“
“I can't believe I'm giving this anything but 5 stars! But I have to give 4 bc our order was incorrect, def not tasty like should have been. The location was great, the barista was great, BUT what we ordered was not so great unfortunately & I have to say that this is a 1st. Ordered their holiday peppermint mocha Venti drink. As shown in the pic there are chocolate curls that go on top much like when u order a java chip frap! Got the drink & it was a hot drink, no whipped cream on top, no chocolate curls. It was for my son. So the lady completely re made it but when we first got it it was a hot drink and when he got it back he said it tasted very watery and I tried it and he was right! Not only was it watery, I've never had a frappuccino that tasted as watery as it did, but I think that perhaps maybe they use some of the hot drink that they had originally handed to us and must have used that either all of it or partially for the frap. Also, yes there was whipped cream this time but absolutely zero chocolate curls. Instead there was red sprinkles on top of the whipped cream. It did tastes like peppermint but it definitely was not the way it should have been, the whole drink just wasn't what it should have been unfortunately. I had this before myself and it definitely was not the same. This is the first time I've ever had a drink that was not good from Starbucks & u expect a good drink being that it's Starbucks & also considering the price! We all look forward to our tasty Starbucks.....so yes it was a let down. Hopefully next time our order will be on par per usual!! :)I do appreciate the barista being nice! :) Employees having great customer service & a smile,.with a friendly greeting is ALWAYS welcome and a necessity In the business!!! Treating customers kindly is always a great way to keep us coming back!! :)“
“A good Starbucks though it's probably ideal for people who live in that area or work down there during the week it's just a little cold for a Starbucks not as warm or inviting but very friendly service and anything I've gotten there seem to be made correctly. Just a block from Fountain “
“I was on my way in after mobile ordering today and had to unexpectedly run into the office. I called and said they could keep the drink or give it away. They told me they hadn’t made it yet and to call later and explain and they’d make me a drink for free.I called later and started to explain and a different barista still had my saved drink coupon and was so polite and sweet and made my drink. Really made my day.“
“The staff is ALWAYS so friendly here!! Get this: Venti Iced white mocha, ONLY 5 pumps mocha sauce, 7 pumps brown sugar syrup, made with oat milk and a splash of vanilla sweet cream, ask to be stirred. This is SUPER sweet but anyone I have try it, ends up loving it!“
“I love going to this Starbucks. I can always count on great customer service, the items/products I want to be in stock, and a reasonable wait time, if any! It is always clean and my drinks taste the same every time. I would give them more stars if I could ??“
“In a land not far from here, where coffee beans do cheer,There stood a Starbucks bold and bright, on Wooster Pike so clearThe sun peeked through the morning haze, as sleepy folks did rise,They shuffled in with weary steps, rubbing their tired eyes"Quick service!" cried a hurried soul, with a watch upon their wrist,And lo, the baristas danced about, their aprons neatly kissed.A dry, grande cappuccino was my heart's desire, With an extra shot, oh yes indeed, to set my soul on fireThe beans were ground, the milk was frothed, the espresso flowed like streams.And in that cup of caffeinated joy, I found my morning dreams.My friend, dear friend, with curious eyes, explored the menu wide,And there it was, a mystery drink, an oat concoction by their side."I've never heard of such a thing!" my friend exclaimed with glee,"But oh, it's creamy, smooth, and sweet, a newfound love for mel"The tables gleamed, the floors were swept, the air was fresh and clean.And workers wore their friendly smiles, like stars in skies unseen.So here's to Starbucks on Wooster Pike, where magic brews each day,Where cappuccinos sing and dance, and oat drinks find their way.Next time you wander through that door, remember this small rhyme,For coffee shops are more than shops - they're tales of fleeting time.“
“The baristas are all amazing and their drinks are just as good. My go to Starbucks and it says something about the staff when they learn your name and your drinks(even when you change them up).Parking: The parking for this Starbucks is always tricky, whoever built this parking lot should never be allowed to design parking lots again!“
“I have had some of the best Starbucks items there and some of the nicest service. There are always challenges and it's location in a Kroger's in a college area doesn't quite have the atmosphere but if you're looking for your Starbucks fix and you're near University of Cincinnati this is a good place to grab it while you get some grocery shopping done also or just walk down Short Vine afterwards.“
Coffee Shops • $
“I haven’t ever left a review for Starbucks, but really, who even does? BUT I have to because they made the best Iced Matcha Latte I’ve ever had! It’s my go to drink and for some reason, it tasted better here. Also, the baristas were all super kind and welcoming!“
“The employees are so sweet and nice I tried to give them a tip but they didn’t have a jar. They dealt with some not great customers extremely well especially those without masks. One guy didn’t have a mask and I kept moving away from him, the cashier could tell I was uncomfortable and asked him politely to go get a free mask from up front. They are so efficient and friendly I wish I was friends with them. Please treat these employees with respect and gratitude.“
“This place has a real homey downtown yet city feel with great workers that are super accommodating and nice. There is a mission down the street and some of the people come in from there but are respectful and the workers don't bother them and they don't bother the customers. Is a real genuine kind place where both poor, middle-class, and upper-class people can all mingle together and just enjoy being human and heartfelt. I would highly recommend it if you are in the area.“
“I really love this Starbucks location! They always play great music (not pop unlike the Starbucks's on UC's campus) and the staff are hardworking and nice. The bathrooms are always clean and the atmosphere is great. It's the perfect place to write papers and “
“I love this Starbucks! I live so close that it's easy to swing by and grab a morning coffee and then donuts from inside Kroger. The baristas at this location are always super friendly. I was here recently for my birthday last week and Starbucks gives you a free drink/item of your choice. I presented the coupon to the barista and he said I could get anything I wanted. I order the White Mocha and he suggested I get the biggest size. While he was making my drink, he and another worker (I presume his manager?) were making small talk and including me in the conversation. It was a sweet exchange. When I received my drink, they wished me happy birthday! I have never had a bad experience with this Starbucks. Highly recommend!“
“Staff is always super friendly even when I come in close to closing time and they make my drink perfectly. A little hard to get in and out of the parking, but nothing too bad, and it's wheelchair accessible. Very clean inside as well.Vegetarian options: They have substitutes for vegetarian options.Dietary restrictions: They have substitutes for dietary restrictions.Parking: Kinda hard to get in and out but not too bad.Kid-friendliness: Kid friendly.Wheelchair accessibility: Wheelchair accessible :)“
“I came for the food, I don't drink ☕, a burrito with a RED BULL .- SB , should start selling energy drinks for those in a party , that do not drink coffee.- the food was hot, fresh, yummy in my tummy..- staff was kind & smiling- came in a Friday, late morning, so not busy at all .- when in the area & inside the Target ?, ill try another SB food .Parking: Plenty of parking, in the rain , the water was washing away. So no puddles“
“So I can buy a new house or a Starbucks. Everything here costs tooooo much money. But it is low key scrumptious. I would NOT RECOMMEND the frozen refreshers.Mine looked like pee on top of pink liquid. It look like my science teacher did a reaction in my drink. I would ask for my money back but it was free for my birthday so i want my birthday reward back. Get the pink drink no ice it slays.“
“I'm in love with this Gem of location. It's never too crazy busy like some of the Starbucks I frequent, the girls here are always super sweet and chatty and sometimes I come here just for the positive attention honestly. Always 5 star coffee as usual and they need a 6th star for the customer service here!“
“The pistachio latte is no joke freaking awesome!!!! We often stop in to grab a beverage as we shop for groceries and it's always made fast and served with a smile. Starbucks is expensive but the pistachio latte is so worth it. They have a lot of great beverages and it's really hard to go wrong here. Definitely a nice treat on a cold wintery Cincy day.“
“I come to this Starbucks pretty often and usually they are pretty good, but as of lately the store has been randomly closing down. They don’t update the app to say they’re closed, and you don’t know until you show up. They let a bunch of people order their coffees ahead and then told us there was nothing they could do about it. Both times this happened to me I would just return the next day and they did reimburse me.“
“I love the concept of having a coffee stop inside a library. Depending on the day and time, the line may vary, but today I had ordered and gotten my drink within a few minutes. I prefer this Starbucks over the location in Linder as it is less busy and I prefer studying here. It could, however, have been better stocked and the order you receive your order in is not the order you are in line. Otherwise, love this location!“
“Today I had the best experience ever at a Starbucks in a very, very long time. I had came in all flustered as I hadn't had my afternoon coffee yet today and was rushing in and out as I was already late for my activities later that day. However, when ordering I had encountered the kindest, sweetest, most humble souls today while ordering. Especially barista's named Meghan, Audrey and Ava, they were super helpful with me today as I don't really know much about coffee or what I really want on some days. They were very communicative, as telling me what the menu pertains such as different espresso's and lattes! Who knew there were so many?? When coming into Starbucks I just get so overwhelmed with how many options there are and they had calmed me down and helped me pick out what had fit me. As it turns out, they were right!The cleanliness of the area was spotless too, I was very impressed with the cleaning crew (if there is any) or maybe the baristas who had been keeping the place tremendously swift and excellent!Overall, they were so quick with my order, and very swift with other customers that I had noticed when I had came walking up and waiting for my order as well. I only had been there for less than a minute! My coffee was delicious and tasty. Thank you Meghan, Audrey and Ava!“
“I loved Starbucks. I say loved because unfortunately I can't drink it anymore. When I could though, I'd have a frappe 1, maybe 2 times a year, if then. Now, my son enjoys the frappe I used to get. He buys himself 1 with his allowance every so often. The service is always great at this location.“
“This Starbucks was the closest to my house for over a year. It's my favorite in the area with a great staff. They're super busy due to demand but I always walk inside to grab my drinks. Avoid the drive-thru and you'll be fine. Inside is nicer and it's easy to sit down/work on my laptop.“
“I decided to use the Order Ahead service on the app but was unaware I had done so to the WRONG Starbucks. After going twice to the wrong Starbucks I found my order which had been waiting on my arrival 20 + minutes. Acknowledging my mistake and apologizing to the baristas did they without hesitation remade my order. Thank u.“
“Starbucks is all about the service and every branch has different employees come and go. This branch over the three years I would say mostly the employees are friendly and awesome. Few high school “maybe” employees have been here before and made stupid things and show disrespect. I have seen both but overall the good ones outweigh.“
“Just had a really great experience here with an incredibly kind barista. My budget doesn’t allow me to get Starbucks often so I’m not familiar with the menu. Went through the drive-thru and had no idea what to order. Without rushing me at all, the barista suggested that I just describe to her what kind of drink I was looking for and from that she was able to make an awesome suggestion and even went the extra mile when I got to the pay window. So sorry I didn’t catch her name but I hope my appreciation reaches her here. Will definitely be back!“
“Good location, decent parking and friendly staff. Willing to make complicated drinks based on dietary needs with little fuss. Outdoor space is ample and indoor seating is spacious and not cramped.Dietary restrictions: Options for those who do not consume dairy and so on.“