3817 Main St, Hilliard
I ordered a donatos pizza for pickup at this location for 12:30am. When I arrived to pickup my order at 12:40am (20 minutes before the location closed), the staff had already locked the doors and pickup window to this location. I did not receive my order. I have never received this kind of service before at Donatos. It was extraordinarily disappointing, and I have not received a refund for my order.
2nd time in a row I got a vegetarian pizza and they put meat on it... Very Disappointing!
First: The young lady at the window provided excellent service! Kudos to her ( she was working the window on 8/19, maybe around 5pm),I hope she gets a raise or token of appreciation! As a matter of fact , please bless the the whole crew !Second: The big don subs I ordered taste like they did when I was growing up in the 90s-still so good!My family and I haven't been to Donatos in years , but the service and taste were excellent. Just wanted to say thank you!! Keep up the good work! ?
I can not say enough about the vegetarian pizza!!! The cauliflower crust was better than dough crust. The addition of impossible sausage took it to the next level!! Only gripe was the cutting up and down and across on a round. Definitely coming back!! Girls at the counter were very welcoming and didn't let my phone walk when I forgot it by the register ? 5+ stars!!!
I love the capris salad. It rocks.
The service and food is always great! They are fast and the pizza is always fresh out of the oven. The Big Don is a favorite if your a sub lover. They offer a big selection of crust options including gluten free, cauliflower and and vegan. Way to go Donato's! Proud to support this franchise.
My Fiancee ordered from this location online this evening, she ordered an Italian sub and when the order was delivered they put sausage covered in Marinara sauce along with jalapeños and pepperjack cheese, she called the store and got into it with the worker who answered because he wouldn't remake the screw up and then tried to say she didn't order that when we got the receipt and it clearly said to add jalapeños and pepper jack cheese and not sausage with Marinara, we definitely won't be ordering from this store, we never had this issue with Hilliard south or Fishinger Blvd.Not sure what the guys name was but he ain't very good at customer service at all.
The spinach Rondo's are awesome! So is the grilled chicken salad. Jenna is a very good waitress. The decor needs a refresh (ripped seats and pealing wallpaper).
Ordered food today for lunch, and a salad I was going to eat for dinner. Pizza was great, but the salad yet again leaves something to be desired. $7.99 for an entree salad that was smaller than a side salad. The bowl wasn’t even half full, it was pathetic looking. This store is consistently falling short on quality standards. Doughy bread sticks, poorly made salads. And it’s not the first time someone from our store had to say something about the quality, or actually lack there of, from this location!
always great pizza and always great service
Don't order delivery after 11pm. My pizza is so doughy. I don't even think they put it in the oven. My sub is not even toasted. Horrible.
Good pizza, great service, the girl at the sub counter makes the best Big Don!If Carly ever quits, I don't know what I'll do!
We ordered our pizza by phone. They said it would be ready in 15 minutes. So we got there about 20 minutes after the order was placed. Went through the drive through and the worker couldn’t find our order. We tried first name, last name, and phone number. She kept saying she couldn’t find it. We went and parked then called the location and another locations to make sure we didn’t get the wrong place. Both didn’t have an order from us. We placed the exact same order with a different first name but same last name online. It said it would be ready at 7:17. We went to the window at 7:17 and we gave our number. She found the order this time. She looked for the pizza and what we assume was the manager called her over and showed her the 2 tickets. Yes they had both our orders on a ticket in the back. They were confused by the fact that there was 2 different tickets same last name but different first names. The whole time they were talking we could hear and see them because the window was wide open. Also half of the staff was either wearing their masks below their noses or on their chins while working with our food. They came over and asked if we just wanted one order or both orders of the same thing. She kept says we’re sorry the order wasn’t in our system and they couldn’t find it even thought they had a ticket in the back with the order on it. We said just one and checked us out. We were a little confused because she asked for the credit card even though we put the card into the online order and said it charged us. She said it would just be a few more minutes because not everything was ready and asked us to drive around again. We were angry at this point because our order wasn’t ready and had been their for over 30 minutes since the first order was placed. And finally our food was ready she gave it us. We checked all the food to make sure they didn’t also mess the order up. The order was right and hot but most of it was burnt. We order cinnamon sticks and it has to 2 sets cut in 4 so a total of 8 and they were so burnt we had to scrap off some of the burnt parts and it tasted of burnt. We have gone to this location for a few years now and never had a problem but today was just awful and are going to a different location from now on.
Costs a little more, but the cauliflower crust veggie was really worth it. And convenient; call in, pick up at the window, and it is still warm by the time you get it home!
3817 Main St, Hilliard, OH 43026