“Very good service and kind waiters and waitresses. There's also more than enough parking, as long as you're willing to pay a couple bucks for parking during the day.Parking: So many parking spotsKid-friendliness: They have some activities for kids there and lollipops!“
“I was so happy I made the decision to come here and sit down and have lunch. I was so impressed with your staff. From the moment you walk in the store, you're greeted welcome to Charlie's. They're very accommodating on your meal, attentive, friendly and professional.They work together as a team. The line is short. The food is quick and it's hot and tasty. The atmosphere is pleasant and the restaurant is spotless. Thank you so much for a great visit. I'll be back again.“
“Kamal was ABSOLUTELY wonderful. I came in with many orders for my senior home and he did them flawlessly. He did it with a smile, great customer service and polite. He was phenomenal. I cannot say enough good things about this particular worker. All residents were happy with their sandwich orders as they were all correct- even though there was double digit orders. Many thanks to you Kamal, you are truly appreciated.“
“I have been a loyal customer to the Subway on Detroit Rd. in Rocky River for years. I have always found most of the staff to be professional, courteous, and knowledgeable. The restaurant is always clean. Unfortunately I attempted to place a pick up order approximately 3 weeks ago. I was told I had to place the order online. I explained that I had a procedure done on my eyes and couldn't see well enough. I was shocked. Her response was this. "Sorry that's our policy." I would encourage anyone to still go there. It is clean and the staff is usually kind in every way. Sadly they lost a very loyal customer in me. To my main man John I'm sorry.“
“My local Taco Bell so I might be a little partial. Compared to every other Taco Bell I have been to which is a lot of them this one I rate 7 out of 10 on food quality. 8 of 10 on service speed and 10 of 10 on cleanliness of store.Parking: Small parking lot but that is typical Lakewood parking.“
“Above and beyond service! When my takeout order went wrong( to no fault of their own) and I explained I’d have to go wait outside because I was traveling with my dogs at night , they offered to bring my order out to my car! Their service went above and beyond and I was grateful to be able to keep an eye on my dogs in the backseat.“
“Placed an order through the app and it was accidentally picked up by someone else, the owner understood what happened and had my sandwiches remade as I waited. The kid (Mixed guy with a really good curly Fro) who made it could teach a lesson in humility and customer service. He was so chill and apologetic. They will definitely get my business again!“
“We had a wonderful set of pizzas one night, so good we ordered them again, but alas, they were wrong at the second take:(. Apparently there's a call center through which orders are processed. The workers seemed frustrated by lack of control of the time they had to make everything. Being open late was a major win. Amazing gluten-free Alfredo for the pizzas.“
“We ordered from the mobile app ready in 5 minutes.I recommend ? double quarter pounder made like a Big Mac but you have to specifically say I want a quarter pounder only with everything that comes on a Big Mac trust me you'll never order it any other way ?“
“I wish they'd package the fries separately so they don't get soggy and that extra ketchup wasn't just 2 packets -_- but Asia at the drive through is an INCREDIBLE addition to this store. She is a shining light and brought me so much.joy communiticating with her at the window. I wish all fast food experiences were like the one I had with her. You should be grateful to have such a person working for you. She made my night.“