As someone who works in the customer service industry and worked for 6 years in fast food - the customer service we received today was absolutely horrendous.We ordered a heart shaped pizza for Valentine’s Day, along with a garlic bread loaf with cheese. We called this order in to the call centre. We picked the order up from the storefront. We realized once we got home that the garlic bread didn’t have the cheese on it like we thought we paid for. When we got back to the storefront, the employee told us that we didn’t pay for cheese. Clearly, there was a discrepancy between the call centre and Gino’s, as I was clear that I would like cheese on the garlic loaf.The employee said that they wouldn’t add cheese and that they don’t give out free food - that is fair. However, as a customer who ordered through the call centre and did not receive what we ordered - it is very upsetting especially on a holiday that we are trying to celebrate. We received attitude from the employee, and manager about this issue.I cannot in good conscience recommend ordering from this Gino’s. If you must - consider having it delivered or go on over to Domino’s who have amazing customer service everytime.
Atmosphere: 1
Food: 3
Service: 1
Darren Davis
It's custom friendly ?
Atmosphere: 5
Food: 5
Service: 5
samia khasawneh
Great pizza, excellent filling, excellent handling, I recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Pizza
Matthew Niamat (imperialofficer777)
Best student pizza around. Come here once a week. Always look forward to it, pizza is always great and very fast (less than 20 mins).
Atmosphere: 5
Food: 5
Service: 5
Kent De Shane
Way better food at this place then Dundas Street on Dundas is really bad food and bad customer service.... but Oxford Street East is way better 10/10 looking to do business again
Atmosphere: 5
Food: 5
Service: 5
J Jo
Very disappointed in this store. I was a loyal customer for last couple years. The last time was today. I told the girl they forgot my dipping sauce when I came last time for walk in special. She argued with me and needless to say we did not get the dipping sauce. Kept telling me if I wanted my dipping sauce I’d have to pay extra. Just uncalled for from this employee. It’s supposed to come with the walk in special pizza.
Luke M
So good!! Omg!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Jerin Mathews Santu
POOR CUSTOMER SERVICEVery rude attitude from the employees who were on the night shift (23th Nov 2023 10:15pm) . Refused to provide details about the pizza variety and abused us in their local language. Not recommended for anyone.
Service: 1
Kolapo Bankole
Hands down the best pizza around ?
Atmosphere: 5
Food: 5
Service: 5
Jeff Thompson
Ginos holds the belt for best franchise store pizza!
Best pizza we've ever ? had, in my going to be 70 years old in Nov 15th! Always ? great service ?
Atmosphere: 3
Service: 5
Duane Crisp
Gino's was amazing been looking for a Dairy free dough for my wife since we moved back to London. These guys were amazing and the pizza was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Pizza Combo Pizza
Daman kaur
I would give ZERO star. This place made worst pizzas. I ordered two extra large pizzas. Both Pizzas tasted BITTER, dont know what they have put in it that made it bitter. And it has worst customer service, they neither value their customer nor trust them. When complained them about it, they did nothing, therefore, left both pizzas at their location. They should check their CCTV Cameras to know how they have prepared so bitter pizzas.
Atmosphere: 1
Food: 1
Service: 1
Chady Boutros
Always Delicious! They know how to put just the right amount of toppings.
Huy
Good place to try. Warmly welcome and outstanding wings!
As someone who works in the customer service industry and worked for 6 years in fast food - the customer service we received today was absolutely horrendous.We ordered a heart shaped pizza for Valentine’s Day, along with a garlic bread loaf with cheese. We called this order in to the call centre. We picked the order up from the storefront. We realized once we got home that the garlic bread didn’t have the cheese on it like we thought we paid for. When we got back to the storefront, the employee told us that we didn’t pay for cheese. Clearly, there was a discrepancy between the call centre and Gino’s, as I was clear that I would like cheese on the garlic loaf.The employee said that they wouldn’t add cheese and that they don’t give out free food - that is fair. However, as a customer who ordered through the call centre and did not receive what we ordered - it is very upsetting especially on a holiday that we are trying to celebrate. We received attitude from the employee, and manager about this issue.I cannot in good conscience recommend ordering from this Gino’s. If you must - consider having it delivered or go on over to Domino’s who have amazing customer service everytime.
Atmosphere: 1
Food: 3
Service: 1
It's custom friendly ?
Atmosphere: 5
Food: 5
Service: 5
Great pizza, excellent filling, excellent handling, I recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Pizza
Best student pizza around. Come here once a week. Always look forward to it, pizza is always great and very fast (less than 20 mins).
Atmosphere: 5
Food: 5
Service: 5
Way better food at this place then Dundas Street on Dundas is really bad food and bad customer service.... but Oxford Street East is way better 10/10 looking to do business again
Atmosphere: 5
Food: 5
Service: 5
Very disappointed in this store. I was a loyal customer for last couple years. The last time was today. I told the girl they forgot my dipping sauce when I came last time for walk in special. She argued with me and needless to say we did not get the dipping sauce. Kept telling me if I wanted my dipping sauce I’d have to pay extra. Just uncalled for from this employee. It’s supposed to come with the walk in special pizza.
So good!! Omg!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
POOR CUSTOMER SERVICEVery rude attitude from the employees who were on the night shift (23th Nov 2023 10:15pm) . Refused to provide details about the pizza variety and abused us in their local language. Not recommended for anyone.
Service: 1
Hands down the best pizza around ?
Atmosphere: 5
Food: 5
Service: 5
Ginos holds the belt for best franchise store pizza!
Restaurantji Recommends
Best pizza we've ever ? had, in my going to be 70 years old in Nov 15th! Always ? great service ?
Atmosphere: 3
Service: 5
Gino's was amazing been looking for a Dairy free dough for my wife since we moved back to London. These guys were amazing and the pizza was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Pizza Combo Pizza
I would give ZERO star. This place made worst pizzas. I ordered two extra large pizzas. Both Pizzas tasted BITTER, dont know what they have put in it that made it bitter. And it has worst customer service, they neither value their customer nor trust them. When complained them about it, they did nothing, therefore, left both pizzas at their location. They should check their CCTV Cameras to know how they have prepared so bitter pizzas.
Atmosphere: 1
Food: 1
Service: 1
Always Delicious! They know how to put just the right amount of toppings.
Good place to try. Warmly welcome and outstanding wings!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wings