Beautiful Downtown, 12448 SW Broadway St, Beaverton
The gentleman taking my order wasn't particularly nice. I will say that I had a longer order with multiple payment methods, and as someone who also works retail I **totally** understand how monotonous that can be. But I was greeted with sighs, frustration and an overwhelming feeling of discomfort as I got my order in place.Guys, bad days are normal. I get it. But please don't alienate people because of it.Response to the owner :I had CALLED AHEAD and ASKED if I was able to order INSIDE, to which your attendant had said YES.Yet here you are calling me a poor customer. This is why your terrible approach to customer service will be your downfall. You have no respect and ATTEMPT to passive aggressively "call out" every customer who dares offer constructive criticism. You have lost business from so many customers, including the very store I work for. There is a reason multiple people gave this review a thumbs up : to those people, I will encourage you to sort by lowest /New reviews and enjoy seeing the new owner act with all the grace and maturity of a five year old throwing a temper tantrum.
Indifferent and condescending attitude towards customers... I would give 5 stars for the food, but some staff members I've interacted with act rude and stuck-up when a customer doesn't grasp their special rule system on the first try... There's a lot of hoops to jump through to get a sandwich here and the staff act like they're doing you a big favor. I don't want to be talked down to at a sandwich shop. Please contain your overinflated egos; it's a big turn off. If that operating style works, it works, but my constructive criticism is that it could use some improvement in the courtesy department.
Customer service rapport is subpar and I was asked to go outside to call to order. I am deaf and can order in person but I was turned away to do a phone call. Miffed. I won't bother if it is difficult to order.
I have been eating here for over 45 years since Chuck first opened the doors! Best sandwich shop around! Thx Chuck
I sure like this homey restaurant, the subs are pretty average, they won't knock your socks off but I think you'll be happy with your meal.
I’ve been going to Beaverton Sub Station for years. They have the absolute best sandwiches and salads around and their customer service has always been top notch. It seems though, that the mighty have fallen.I was going to pass by there on 6/2/2021 on my way home and wanted to order food for me and my family, so I figured I would call my order in.I tried for over an hour to call in and got a busy signal the entire time. My phone shows 51 outgoing calls to then. And yeah, busy signal every single time. That’s understandable - these guys make fantastic food!Since I couldn’t get through to them, I went in. The delivery guy Timmy was on his way out and said he liked my shirt - super friendly guy! Inside was empty since they aren’t doing dine in yet and the place was super clean! There was one order in a bag on the “ready for pickup” counter.The guy who was still inside smiled and asked me which order I was picking up. I told him that I hadn’t placed a phone order. He replied that orders were required to be called in. I let him know that I had been trying to call for over an hour and had not been able to get through. He said “oh, well the orders have to be called in” and shrugged. I said that it was frustrating and the guy responds by laughing and saying that I should have tried longer.What an asinine way to act! Here I am trying to do business with a small local business instead of going to some big chain and the jerk working just laughs at me that I couldn’t get an order placed! So, yeah - apparently success and popularity has gone to someone’s head. Apparently Beaverton Sub Station is so popular that it’s fine to laugh at potential customers. They must be overworked and looking to cut down the workload. That’s all I can figure since there’s no way that acting like that would build clientele.I work for a small local business and I would never laugh at a customer who was frustrated about not being able to place an order or get a job done. Seems to me that the customer service thing to do would be to apologize to begin with and then see if there were any way to take care of the customer.Edit in response to owners reply.1. It’s easy to tell when someone is smiling if you’re paying attention. Usually the eyes give it away. If the eyes don’t tell you for certain, then if the person chuckles that’d usually be a clue.2. Not sure what the OHA or the HD has to do with this... if you read my review I mentioned how clean the place was. My only complaint was how I was treated. The person who “greeted” me was rude in my opinion.3. As for the rest of your rant about business during these times. I empathize, but it has nothing whatsoever to do with being rude to a person who just wanted to give your business their business... with your attitude in your response I’d guess this is all a waste of time anyhow...
One of the best damn sub shops in PDX and I say this as a man that eats his fair share of subs.
This place is great! Their sandwiches are fresh and packed with flavor. Every sandwich I've had has been really good and I have no been disappointed yet. The customer service is outstanding. The people working there are super friendly and pleasant and they are taking great precautions to keep business going during the pandemic.
Great small local spot for quality sandwiches. One of the best classic BLTs you can find in town
First time and my last. How do you charge $5.50 for microwaved bacon. Not to mention the quality was horrible. I heard great stuff but personally it wasn't anything I would ever pay for again. Surprised this place is still in business. Also the customer service was great when I walked in but when I called to enquire about the price the man was all ready on the defensive. Something shady is going on here and it's definitely the price gouging.
I heard the owner Chuck retired. Great place and I hope that it continues to do well under new management, although there has been some negative feedback on "nextdoor" community.
Great sandwiches, but horrendous customer service. We have been making mass orders on Fridays for the past decade. After being assured yesterday (Wednesday) that we would be able to order in the afternoon today (Thursday), when we called to order a dozen sandwiches, we were told that the order had to be in at least 24 hours in advance. When we asked for the manager, she said, "I am the owner." She would not budge on her time limit even though we were told yesterday that it would be okay. When asked if she could reconsider, she said, "You don't get it!" and hung up the phone. So, at least a dozen sandwiches which used to be ordered there will now be ordered at Monkey's subs.
AMAZING, I love this little sandwich shop with all my heart. My family and I used to come in here all the time, they have outstanding sandwiches and great service 10/10 would recommend coming in to eat here!!!
Rude, disrespectful of hearing impaired. He didn't seem to understand that my daughter and I wear face shields to communicate to each other. Not him!However with that said it is his business and he can do what he wants
Beautiful Downtown, 12448 SW Broadway St, Beaverton, OR 97005