I cannot give any stars on service as I have tried to come here MULTIPLE MULTIPLE times recently AND THEY HAVE BEEN CLOSED (which google states AND EVEN THE SIGN ON THEIR BUSINESS STATES THE HOURS THAT IS ON GOOGLE) BUT if I could give negative stars on service on this particular location I WOULD.. maybe have some up-to-date signs which can prevent a paying customer from wasting gas/time (and disappointing a kiddo) ... seems like the owners of this franchise needs to get their stuff together.
Service: 1
Kyla A.
Ice cream = Great Quality & Test Service = it's okay.. can be better The young man who worked there wasn't very customer-friendly, minimal to no contact at all--besides getting our orders. Probably could be better next time
Keith H.
We stopped at the Salem store on Sunday, 1-28-2024. A young man was there to serve us and he was not very attentive. We were not sure what we wanted so we took a little time to figure out what we wanted. After we settled on what we wanted the young man who was our server got started. He cleaned the platform he was going to use to make our rolls with scraper and then used a towel he had on the counter to wipe down the platform. I do not know how long that towel had been there on the counter or how clean it was but I was not impressed. He gathered some the products he needed for our order and then decided to wash his hands. There were no paper towels at the sink so he went into the eating area and gathered a few napkins to dry his hands. During the process of making our order he tasted a product under a counter and told us he wanted to make sure it was salt and not sugar. He also wiped his hands on his pants during his working with our ice cream with out gloves on. Not happy with the sanitary conditions in making our order. The Ice Cream was good except for the piece of plastic in the finished product which my wife broke her dentures on.
Leslie A
We came here multiple days a week to find it closed. I finally see it’s open at 5pm, so I took my daughter one night at around 7:20pm, and by 10pm she was violently ill from this place! I know it was from this because we ate everything the same and I didn’t get any ice cream and I was fine. She puked until 1am and was sweaty and in pain. Will never come here again. I’m guessing it’s from their whipped cream since it was not in the refrigerator.
Atmosphere: 3
Food: 1
Service: 5
deannapav
There hours are not consistent, when it says it’sOpen the door is locked. Not consistent with what is available on their menu.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Rolled Ice Cream
Dawn Fitzgerald
Fun to watch and so many flavors
Tia Smith
Their ice cream is absolutely delicious! There are so many flavors, so many different options, and even more toppings and syrups!
rickh57
I came here with my wife after a hike at Silver Falls. I had their guilty pleasure (banana and nutella) and my wife had their purple passion (lavender and peaches). Both were great. They also cater to dogs, having 2 sizes of dog friendly ice cream (banana, peanut butter, and coconut milk).
Victor Montiel
Very good the service was great my nine-year-old daughter loves we go there regularly
Shaun Zarate
A unique ice cream experience pretty tasty. You mix a bunch of different ingredients some ingredients are super super not something I would originally think to put into ice cream such as lavender and honey
Absolutely love coming here! The customer service is super good and the ice cream, even better. Plus, it's even more fun now that they have the little ring toss game on the counter
Kari F
Good place to get some variety especially for those that are lactose intolerant or vegan! They have a pineapple base one that’s awesome!!! (When it’s in stock)
Emina Olcott
Ice cream texture was so nice!! It was fun watching them make it, they were out of a few things unfortunately but what we got was really enjoyable.Their boba tea was super refreshing too with sweet tapioca pearls
Triona Weeks
While the gentleman assisting us was incredibly pleasant, the boba tea was inedible. Literally.I brought a group of girls in & we initially ordered a boba tea with pearls for myself and each girl. Unfortunately they were out of pearls, no prob - we moved to the jelly. After receiving our drinks, we headed out the door. Good grief. They tasted nothing like any bubble tea I've ever had. It was thick, and so, so incredibly sweet that they were undrinkable. The (green?) tea flavor came through powerfully, but it was the thick gloppiness & overwhelming sweetness that absolutely killed it. Sadly, we tossed about $30 worth of beverages & vowed never to return.(I suspect that he added WAY WAY too much powder. There's no other way to explain the thickness or painful sweetness. Keep in mind - these were 13yr old girls. They'd eat sugar straight outta the bag if given the option. Even they wouldn't drink them.)(12/19/21 @ approx. 7pm)
John B.
This is the best spot for bubble tea and rolled ice cream. The man is amazing and I really like to come here for the atmosphere and great Ingredients
I cannot give any stars on service as I have tried to come here MULTIPLE MULTIPLE times recently AND THEY HAVE BEEN CLOSED (which google states AND EVEN THE SIGN ON THEIR BUSINESS STATES THE HOURS THAT IS ON GOOGLE) BUT if I could give negative stars on service on this particular location I WOULD.. maybe have some up-to-date signs which can prevent a paying customer from wasting gas/time (and disappointing a kiddo) ... seems like the owners of this franchise needs to get their stuff together.
Service: 1
Ice cream = Great Quality & Test Service = it's okay.. can be better The young man who worked there wasn't very customer-friendly, minimal to no contact at all--besides getting our orders. Probably could be better next time
We stopped at the Salem store on Sunday, 1-28-2024. A young man was there to serve us and he was not very attentive. We were not sure what we wanted so we took a little time to figure out what we wanted. After we settled on what we wanted the young man who was our server got started. He cleaned the platform he was going to use to make our rolls with scraper and then used a towel he had on the counter to wipe down the platform. I do not know how long that towel had been there on the counter or how clean it was but I was not impressed. He gathered some the products he needed for our order and then decided to wash his hands. There were no paper towels at the sink so he went into the eating area and gathered a few napkins to dry his hands. During the process of making our order he tasted a product under a counter and told us he wanted to make sure it was salt and not sugar. He also wiped his hands on his pants during his working with our ice cream with out gloves on. Not happy with the sanitary conditions in making our order. The Ice Cream was good except for the piece of plastic in the finished product which my wife broke her dentures on.
We came here multiple days a week to find it closed. I finally see it’s open at 5pm, so I took my daughter one night at around 7:20pm, and by 10pm she was violently ill from this place! I know it was from this because we ate everything the same and I didn’t get any ice cream and I was fine. She puked until 1am and was sweaty and in pain. Will never come here again. I’m guessing it’s from their whipped cream since it was not in the refrigerator.
Atmosphere: 3
Food: 1
Service: 5
There hours are not consistent, when it says it’sOpen the door is locked. Not consistent with what is available on their menu.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Rolled Ice Cream
Fun to watch and so many flavors
Their ice cream is absolutely delicious! There are so many flavors, so many different options, and even more toppings and syrups!
I came here with my wife after a hike at Silver Falls. I had their guilty pleasure (banana and nutella) and my wife had their purple passion (lavender and peaches). Both were great. They also cater to dogs, having 2 sizes of dog friendly ice cream (banana, peanut butter, and coconut milk).
Very good the service was great my nine-year-old daughter loves we go there regularly
A unique ice cream experience pretty tasty. You mix a bunch of different ingredients some ingredients are super super not something I would originally think to put into ice cream such as lavender and honey
Restaurantji Recommends
Absolutely love coming here! The customer service is super good and the ice cream, even better. Plus, it's even more fun now that they have the little ring toss game on the counter
Good place to get some variety especially for those that are lactose intolerant or vegan! They have a pineapple base one that’s awesome!!! (When it’s in stock)
Ice cream texture was so nice!! It was fun watching them make it, they were out of a few things unfortunately but what we got was really enjoyable.Their boba tea was super refreshing too with sweet tapioca pearls
While the gentleman assisting us was incredibly pleasant, the boba tea was inedible. Literally.I brought a group of girls in & we initially ordered a boba tea with pearls for myself and each girl. Unfortunately they were out of pearls, no prob - we moved to the jelly. After receiving our drinks, we headed out the door. Good grief. They tasted nothing like any bubble tea I've ever had. It was thick, and so, so incredibly sweet that they were undrinkable. The (green?) tea flavor came through powerfully, but it was the thick gloppiness & overwhelming sweetness that absolutely killed it. Sadly, we tossed about $30 worth of beverages & vowed never to return.(I suspect that he added WAY WAY too much powder. There's no other way to explain the thickness or painful sweetness. Keep in mind - these were 13yr old girls. They'd eat sugar straight outta the bag if given the option. Even they wouldn't drink them.)(12/19/21 @ approx. 7pm)
This is the best spot for bubble tea and rolled ice cream. The man is amazing and I really like to come here for the atmosphere and great Ingredients