“I don't drink Dunkin for the lack of customer service, and I don't believe they really clean this machine, but I stopped by. I was craving a Boston creme. This place is wonderful, great service and coffee was delicious and very “
“First, I want to say that the dining room purchases are smooth transactions, clean dining area, and well organized and stocked. I'm not a big fan of the new Al greeting in the drive threw. To me, it sounds like a young man about 20 years old who's trying purposely to sound snooty and unhelpful. If you ask for something that's not on the menu (like a grilled cheese with tomato), there will be a long pause, then a flat-out "no" with the same obnoxious tone. Right after that, an actual human will say "yes we can do that." Since the system is basically useless, it should be eliminated, in my opinion. It's just bad for business. Other than the AI in the drive threw, the human interaction has been fine.“
“OMG!! This is my first time going to this dunkin I normally go to 259 putman pike location but everytime I go there they mess up my order or the coffee is burnt or they are rude and slow. So today I decided to try this one and WOW am I surprised they were so busy line to the road and I wasn’t even in the line for 5 mins they are so fast and both the lady taking my order and the one at the window was so fantastic and so nice. Everything from the coffee and sandwiches and donuts were fresh. I think I found my new dunkin!! I don’t mind driving 12 mins out of my way for fresh coffee and good customer service.“
“Amazing! I came to this specific Dunkin' to have a coffée corrected by another Dunkin' down the road...apologizes for THEIR mistake and upgraded my size cup which I did not expect. KUDOS! THANK YOU. THAT'S CUSTOMER SERVICE. IT'S THE LITTLE THINGS.“
“Clean,friendly, I got a good vibe in here the staff are always busy waiting on clients ALWAYS CLEANING UP A CRUMB DOSENT HAVE A CHANCE LOL & you can see they all just mesh & that's the best environment to be in keep up the good work “