One set of registers open. People in line, 12 self-checkouts roped off and no live checkers on duty. No carts available. "Manager," when asked about the lack of carts: "I only have one to bring them in." NO SIR. You have 2, and you're the other one. Definite management issues here.
Virginia F.
I have always gotten my produce from Kroger's and never had any problem. I got some this month and the potatoes and onions were already started to rot and the carrots were already sprouting at the top. They also have stopped honoring the 10% senior discount on the first Wednesday of the month since we moved back this May. They still offer it in Arizona. Guess we are having to pay for them enlarging and remodeling the store. I'll be buying my groceries elsewhere.
Elizabeth S.
If I could give negative stars I would. I had so much hope for this store after the remodel and yet not even a year later and it's AWFUL! The new healthy options that were there a year ago are all gone and no longer being carried. (Gluten free Ian's waffles, skyr yogurt, local honey tonnage a few). The produce doesn't last more than two days post purchase and most the yogurts on the shelf are past expiration. ALWYAS check expiration dates - many things on the shelf are expired or close to it Plus, Kroger "digital deals" rarely work and if you point it out at check out; it is met with rolling eyes and a heavy sigh from a Kroger employee. I have only caught a few items - but they makes me question the entire process. The baggers are the WORST. What is the point of having one item per bag? Really? And if you bring your own, to save the ocean and earth, be prepared for your bread in the bottom and crushed by your cans. Avocados were unrecognizable after being in the bottom of the bag. It's worth paying more somewhere else for the sake of being able to actually eat the food you bought. I brought my aunt shopping there a few weeks ago, she got tired walking the entire store - can't use the app mid store to find anything with no cell service . As I parked her at the end of an aisle she was greeted by a mouse!!!! When I said something to an employee - they were very nonchalant. . I left a full cart mid aisle and shopped elsewhere. I am a patient person and do not expect perfection from a grocery BUT when I called to see what a manager would even say to my concerns, I was on hold for over twenty minutes - no manager. Why is Trader Joe's able to hire friendly staff, staff their stores with helpful employees and offer lower prices? I'll drive 45 minutes to get decent food at a fair price - bye bye Kroger. For weekly trips - hello Publix!!!
Edith Marie Gray
Still don't have any curlers(donut)yet?Their low in calories love them
Gail C.
when i place orders at deli they never cut my lunch meat correctly. i just spent over $50.00 and they cut it way to thick. due to medical conditions it has to be shaved or chipped. i can not chew this meat. i called instacart they basically said to bad. i tried to call kroger no dept will answer phone . i have a large order of 4 party platers for my grandson graduation and i can't ever check on that. deli, customer service, nor store supervisor will not answer phone. i just spent a small fortune on these orders and can do nothing about it. publics may be a little more expensive but at least they have every right.
Julie Gray Gazley
I have used them in the past and they did great. This time they really messed up my order. I wanted a white tiger on my cake. Should not be a problem since it was in their cake book. I wanted black around the edges of my cake.I go to pick up my cake and I have a horrible gray color around the edges. Plus my darn tiger is GREEN!!!!!!! What in the hell was you thinking? Extremely disappointed.I will post pictures. The red writing is not mine. They had called me to see if we could do a round cake so I could have tiger stripes on the side. I was cool with that. I never agreed to any other change.
Google user
I have used them in the past and they did great. This time they really messed up my order. I wanted a white tiger on my cake. Should not be a problem since it was in their cake book. I wanted black around the edges of my cake. I go to pick up my cake and I have a horrible gray color around the edges. Plus my darn tiger is GREEN!!!!!!! What in the hell was you thinking? Extremely disappointed. I will post pictures. The red writing is not mine. They had called me to see if we could do a round cake so I could have tiger stripes on the side. I was cool with that. I never agreed to any other change.
Denise S.
The Springfield, TN Kroger was nice & clean. We enjoyed the Starbucks inside next to the Floral department as well. The fragrance broom we purchased was a HUGE waste of money. You could only smell the fragrance if you sniffed the broom. I don't remember what fragrance it was, but I know it wasn't the cinnamon broom.
M S.
OMG found this in the banana pudding from Lebanon TN Kroger deli. My family members who ate the pudding before seeing it are sick to their stomachs at the thought of what they just ate, Obviously a used sweaty glove that slipped off of someone's hand by the way the fingers are all pushed in. No way, you didn't notice your glove slipped off. Did you think it was funny? If you ate a batch of this, I would call Kroger right away, the batch will have this date on it. Just know people this was no accident I am sure and god knows what else this person who works in Kroger deli in Lebanon is doing to the food you are buying from there.
Debbie Grzywinski Anderson
Had the Sushi there tonight ! It was so good and fresh and the young man working was very friendly and helpful! I definitely recommend and will be back for more!
I do several pick ups and am an avid Kroger person. I recently moved to this area and have had nothing but issues from this store. I get calls at least every other week saying they won’t have my order ready at the time I chose. I chose it for a reason ?♀️. I typically choose something 8-24 hours away so I’m not sure how they don’t have time. The substitutions are poor and never price adjusted. I have refused substitutions, only to still get them and be charged for them. I have accepted a lower price substitution, only to be up charged still. I never complain because I know times are tough but c’mon. How much longer can that be an excuse? And yes, I know I can go to the store but I have been doing pick up orders since my daughter was born in ‘16, this is what I do (for all stores, not just Kroger). Kroger has always been good but this store could use some work (or help), I’m not sure….
Kelly McNamee
I ordered Kroger pickup, they called to tell me they were running late and then again to tell me they weren’t even sure if they could fill it that day (ordered at 2 pm). Linda was unspeakably rude on the phone, hung up on me and needless to say I will never shop here again!!!
Kelly Collins
Had an appointment at the little clinic in this location today. My appointment was at 9:20am this morning. I was instructed per my email and the sign in the parking lot to sit in my car and to call and check in due to my symptoms. Well after 10 minutes of trying to do that, I went inside when nobody would answer the phone. As I’m standing waiting to be checked in, granted I’m not from around Lebanon so I didn’t know about the check in screens, she informs me that she cancelle
Michael H.
This Kroger does not honor legal tender. They will take cash without providing coin change. They are making a fortune by this. Using this as an excuse to gouge consumers. Very frustrating along with the slow go to build a parking lot.
Doug M.
I have been a customer here for 27 years but they have lost me with this store remodeling. They decided to do everything at one time. Gas station remodel, store expansion and parking lot renovations. There hasn't been adequate parking for what seems like a year! They took up the best parking places 3 years ago to facilitate the online orders. They should have put it on one side of the parking lot, not right in the middle. The teen age online order pickers clog the aisles and aren't trained to move their pick cart to one side of the aisle or the other. The senior employees are great but seem frustrated and this store is always short handed.
One set of registers open. People in line, 12 self-checkouts roped off and no live checkers on duty. No carts available. "Manager," when asked about the lack of carts: "I only have one to bring them in." NO SIR. You have 2, and you're the other one. Definite management issues here.
I have always gotten my produce from Kroger's and never had any problem. I got some this month and the potatoes and onions were already started to rot and the carrots were already sprouting at the top. They also have stopped honoring the 10% senior discount on the first Wednesday of the month since we moved back this May. They still offer it in Arizona. Guess we are having to pay for them enlarging and remodeling the store. I'll be buying my groceries elsewhere.
If I could give negative stars I would. I had so much hope for this store after the remodel and yet not even a year later and it's AWFUL! The new healthy options that were there a year ago are all gone and no longer being carried. (Gluten free Ian's waffles, skyr yogurt, local honey tonnage a few). The produce doesn't last more than two days post purchase and most the yogurts on the shelf are past expiration. ALWYAS check expiration dates - many things on the shelf are expired or close to it Plus, Kroger "digital deals" rarely work and if you point it out at check out; it is met with rolling eyes and a heavy sigh from a Kroger employee. I have only caught a few items - but they makes me question the entire process. The baggers are the WORST. What is the point of having one item per bag? Really? And if you bring your own, to save the ocean and earth, be prepared for your bread in the bottom and crushed by your cans. Avocados were unrecognizable after being in the bottom of the bag. It's worth paying more somewhere else for the sake of being able to actually eat the food you bought. I brought my aunt shopping there a few weeks ago, she got tired walking the entire store - can't use the app mid store to find anything with no cell service . As I parked her at the end of an aisle she was greeted by a mouse!!!! When I said something to an employee - they were very nonchalant. . I left a full cart mid aisle and shopped elsewhere. I am a patient person and do not expect perfection from a grocery BUT when I called to see what a manager would even say to my concerns, I was on hold for over twenty minutes - no manager. Why is Trader Joe's able to hire friendly staff, staff their stores with helpful employees and offer lower prices? I'll drive 45 minutes to get decent food at a fair price - bye bye Kroger. For weekly trips - hello Publix!!!
Still don't have any curlers(donut)yet?Their low in calories love them
when i place orders at deli they never cut my lunch meat correctly. i just spent over $50.00 and they cut it way to thick. due to medical conditions it has to be shaved or chipped. i can not chew this meat. i called instacart they basically said to bad. i tried to call kroger no dept will answer phone . i have a large order of 4 party platers for my grandson graduation and i can't ever check on that. deli, customer service, nor store supervisor will not answer phone. i just spent a small fortune on these orders and can do nothing about it. publics may be a little more expensive but at least they have every right.
I have used them in the past and they did great. This time they really messed up my order. I wanted a white tiger on my cake. Should not be a problem since it was in their cake book. I wanted black around the edges of my cake.I go to pick up my cake and I have a horrible gray color around the edges. Plus my darn tiger is GREEN!!!!!!! What in the hell was you thinking? Extremely disappointed.I will post pictures. The red writing is not mine. They had called me to see if we could do a round cake so I could have tiger stripes on the side. I was cool with that. I never agreed to any other change.
I have used them in the past and they did great. This time they really messed up my order. I wanted a white tiger on my cake. Should not be a problem since it was in their cake book. I wanted black around the edges of my cake. I go to pick up my cake and I have a horrible gray color around the edges. Plus my darn tiger is GREEN!!!!!!! What in the hell was you thinking? Extremely disappointed. I will post pictures. The red writing is not mine. They had called me to see if we could do a round cake so I could have tiger stripes on the side. I was cool with that. I never agreed to any other change.
The Springfield, TN Kroger was nice & clean. We enjoyed the Starbucks inside next to the Floral department as well. The fragrance broom we purchased was a HUGE waste of money. You could only smell the fragrance if you sniffed the broom. I don't remember what fragrance it was, but I know it wasn't the cinnamon broom.
OMG found this in the banana pudding from Lebanon TN Kroger deli. My family members who ate the pudding before seeing it are sick to their stomachs at the thought of what they just ate, Obviously a used sweaty glove that slipped off of someone's hand by the way the fingers are all pushed in. No way, you didn't notice your glove slipped off. Did you think it was funny? If you ate a batch of this, I would call Kroger right away, the batch will have this date on it. Just know people this was no accident I am sure and god knows what else this person who works in Kroger deli in Lebanon is doing to the food you are buying from there.
Had the Sushi there tonight ! It was so good and fresh and the young man working was very friendly and helpful! I definitely recommend and will be back for more!
Restaurantji Recommends
I do several pick ups and am an avid Kroger person. I recently moved to this area and have had nothing but issues from this store. I get calls at least every other week saying they won’t have my order ready at the time I chose. I chose it for a reason ?♀️. I typically choose something 8-24 hours away so I’m not sure how they don’t have time. The substitutions are poor and never price adjusted. I have refused substitutions, only to still get them and be charged for them. I have accepted a lower price substitution, only to be up charged still. I never complain because I know times are tough but c’mon. How much longer can that be an excuse? And yes, I know I can go to the store but I have been doing pick up orders since my daughter was born in ‘16, this is what I do (for all stores, not just Kroger). Kroger has always been good but this store could use some work (or help), I’m not sure….
I ordered Kroger pickup, they called to tell me they were running late and then again to tell me they weren’t even sure if they could fill it that day (ordered at 2 pm). Linda was unspeakably rude on the phone, hung up on me and needless to say I will never shop here again!!!
Had an appointment at the little clinic in this location today. My appointment was at 9:20am this morning. I was instructed per my email and the sign in the parking lot to sit in my car and to call and check in due to my symptoms. Well after 10 minutes of trying to do that, I went inside when nobody would answer the phone. As I’m standing waiting to be checked in, granted I’m not from around Lebanon so I didn’t know about the check in screens, she informs me that she cancelle
This Kroger does not honor legal tender. They will take cash without providing coin change. They are making a fortune by this. Using this as an excuse to gouge consumers. Very frustrating along with the slow go to build a parking lot.
I have been a customer here for 27 years but they have lost me with this store remodeling. They decided to do everything at one time. Gas station remodel, store expansion and parking lot renovations. There hasn't been adequate parking for what seems like a year! They took up the best parking places 3 years ago to facilitate the online orders. They should have put it on one side of the parking lot, not right in the middle. The teen age online order pickers clog the aisles and aren't trained to move their pick cart to one side of the aisle or the other. The senior employees are great but seem frustrated and this store is always short handed.