New York Pizza & Pasta

11/18/2022Update: Manager called me within 20mins of us leaving and addressed situation. The problem in the back was found and taken care of. She was very apologetic and encouraged us to come back to either Beaumont location and give them another chance and they would take care of us.We attempted to eat here. Our mozzarella cheese stick appetizers came out and they were still frozen. The waitress was nice and apologized and brought us fresh ones out. Then while my husband was...read full review

If I could give 10 stars I would. I'm so impressed by the Calder location and the impeccable customer service, especially on behalf of Stratton Davis, the general manager. I ordered a dish on Uber eats from the other location on Neches that unfortunately was made incorrectly, the Uber driver advised I call the restaurant to sort it out, stating it was out of his hands. So not knowing that there was two locations, I called the Calder location by mistake. Not only did the general...read full review

Food was pretty good but service was pretty lackluster. Soda was bad and we told the waitress, she brought us water and still charged us for the soda. (only took about 2 sips) Never brought us silverware or napkins, had to get our own, forgot our appetizer and finally brought it out after we reminded her and our pizza was out. Then brought us the wrong bill. It was just disappointing.