This review is regarding my experience at dinner time service on a Friday, April 12th, 2024. This was my second time going to this restaurant and although I do not remember being wowed the first time, it was good enough to be willing to return. That time I had breakfast for dinner and had no complaints. This time around, the restaurant and staff gave off the impression of a restaurant on its last legs.First, when we arrived there was literally no one to greet us. There was a waitress kind of roaming around the restaurant, or leaning against the wall, on her phone who didn't even look at us, nor did she care we could see her on her phone. After a while, a waitress came out of the back and took us to a booth (albeit a dirty one we had to brush food off of before sitting down). She told us she was actually off the clock and going home, but thankfully was willing to help (obviously the other waitress didn't and there was no hostess to actually care). I am convinced no one would have sat us had she not come out. The restaurant was a ghost town. Our waitress, the only one of the two waitresses actually visible, took around 30 minutes to get to us even though there were only like 5 other tables with people in the restaurant. Hard to fault the only one doing anything but I felt like the majority of the time she had her back to us doing something at the window facing the kitchen (in fairness, the other waitress was probably assigned an empty section but being a former waiter myself she handled it poorly). We almost got up to leave but our waitress came just before we stood up. We should have left.Aside from how long it took just to get served and get our food, the food was just bad. I originally wanted the tri tip dinner plate but the waitress suddenly stopped taking notes, said she would be back without saying anything else, and walked to the back without saying anything else. She eventually came back and she said that they were out of the tri tip, which was surprising considering how empty the place was and the menu highlights the tri tip as something to order. I ended up ordering the meat loaf and my friend ordered the chicken fried steak. We both had the white gravy. None of it was good. The gravy had a strange after taste to it and the chicken got over powered by it, which already was rather bland. My meatloaf was actually sweet, not what you would expect from a meatloaf. I couldn't finish it and for me that says a lot. The onion rings that came with it were soggy, the mashed potatoes with the white gravy were runny and even a little watery. The flavor was not worth the calories. The only thing that tasted good was the corn bread and my sweet potato fries.Bad food, bad to non-existent service, and dirty booths. My friend said it is different for breakfast in the mornings on the weekends. Maybe that is when the varsity staff comes in.
Atmosphere: 2
Food: 1
Service: 1
Angela Edokpolor
This is one of our favorite places for breakfast but today, we received very excellent services from the waiter who served us. My God, he is the best so far and we were surprised to found out he has been with the company for awhile.You guys go there and asked to be served by him..he is respectful awesome..his name is Briand..I hope the resturant keeps him
Atmosphere: 5
Food: 5
Service: 5
Marissa Leos
Absolutely fantastic service with Ms.kennedy!! On point with it all. Before I even asked for anything she already knew what i needed! Very good hospitality definitely recommend this place and her service!! ? love it and her!!
Atmosphere: 5
Service: 5
Ratna Harris
I recently had brunches with my husband and we had absolutely delightful experience.As for the food, I order chicken steak omelet and my husband order chicken waffle and both are very delicious and tasty with big portion!!The service was impeccable with attentive staff ensuring that my dining experience was nothing short of exceptional. Thank you Jayden!!! Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Steak
Ruthie
When for breakfast, it was my second time there. I don't know what happened, but the food was horrible. It would have been much better & cheaper at Denny's or IHOP.
Atmosphere: 4
Food: 1
Service: 4
CHINA JACKSON
Another Awesome experience! If your ever in the area please stop in and ask for KAY, she is the best!
Atmosphere: 5
Food: 5
Service: 5
Adriana Hernandez
Great customer service. Horrible, nasty food. My family got food poisoning from ribs, chicken fried steak and pot roast.Will never eat here again.
Atmosphere: 4
Food: 1
Service: 4
Life with Kyyy
i had server kay , and she did an excellent job . she was very nice and sweet & she was very attentive with her tables , she had a nice tone in her voice . overall her work was so amazing i will be coming back !!
Food: 3
Service: 5
Joseph Hayes
My server was kay, I came to eat with my family she had a positive attitude, she did an amazing job also she was very attentive at our table. I would highly recommend having her as your server.
Atmosphere: 4
Food: 5
Service: 5
Lilly Ann
I love Black bear diner , this was my first time coming here . and when i say the food was a 10 and my server Kay , she was so nice , attentive and she did an amazing job .
Had breakfast at Black Bear Diner and it was amazing. Our server, Briand, greeted us and provided excellent service. Everything was served promptly, and we didn't have to wait.
Atmosphere: 5
Food: 5
Service: 5
ANIYA DOYLE
Service was so good , i had server kay & her attitude was so positive, and i just love her service.
Atmosphere: 5
Food: 5
Service: 5
Patricia Spohn
We placed order and had to wait 20 minutes for our food. During which we were watching the manager and cooks take care of to go orders. The place was empty now I know why.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Gravy
sunshine París
family atmosphere, generous portions with a great price, just noisy in my opinion
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger, Chicken Fried Steak
Rae Guyton
Kennedy was such an awesome server. Her smile and welcomeness made my experience great!Kid-friendliness: Took my young niece with me she had a great time and our server Kennedy kept her laughing.
This review is regarding my experience at dinner time service on a Friday, April 12th, 2024. This was my second time going to this restaurant and although I do not remember being wowed the first time, it was good enough to be willing to return. That time I had breakfast for dinner and had no complaints. This time around, the restaurant and staff gave off the impression of a restaurant on its last legs.First, when we arrived there was literally no one to greet us. There was a waitress kind of roaming around the restaurant, or leaning against the wall, on her phone who didn't even look at us, nor did she care we could see her on her phone. After a while, a waitress came out of the back and took us to a booth (albeit a dirty one we had to brush food off of before sitting down). She told us she was actually off the clock and going home, but thankfully was willing to help (obviously the other waitress didn't and there was no hostess to actually care). I am convinced no one would have sat us had she not come out. The restaurant was a ghost town. Our waitress, the only one of the two waitresses actually visible, took around 30 minutes to get to us even though there were only like 5 other tables with people in the restaurant. Hard to fault the only one doing anything but I felt like the majority of the time she had her back to us doing something at the window facing the kitchen (in fairness, the other waitress was probably assigned an empty section but being a former waiter myself she handled it poorly). We almost got up to leave but our waitress came just before we stood up. We should have left.Aside from how long it took just to get served and get our food, the food was just bad. I originally wanted the tri tip dinner plate but the waitress suddenly stopped taking notes, said she would be back without saying anything else, and walked to the back without saying anything else. She eventually came back and she said that they were out of the tri tip, which was surprising considering how empty the place was and the menu highlights the tri tip as something to order. I ended up ordering the meat loaf and my friend ordered the chicken fried steak. We both had the white gravy. None of it was good. The gravy had a strange after taste to it and the chicken got over powered by it, which already was rather bland. My meatloaf was actually sweet, not what you would expect from a meatloaf. I couldn't finish it and for me that says a lot. The onion rings that came with it were soggy, the mashed potatoes with the white gravy were runny and even a little watery. The flavor was not worth the calories. The only thing that tasted good was the corn bread and my sweet potato fries.Bad food, bad to non-existent service, and dirty booths. My friend said it is different for breakfast in the mornings on the weekends. Maybe that is when the varsity staff comes in.
Atmosphere: 2
Food: 1
Service: 1
This is one of our favorite places for breakfast but today, we received very excellent services from the waiter who served us. My God, he is the best so far and we were surprised to found out he has been with the company for awhile.You guys go there and asked to be served by him..he is respectful awesome..his name is Briand..I hope the resturant keeps him
Atmosphere: 5
Food: 5
Service: 5
Absolutely fantastic service with Ms.kennedy!! On point with it all. Before I even asked for anything she already knew what i needed! Very good hospitality definitely recommend this place and her service!! ? love it and her!!
Atmosphere: 5
Service: 5
I recently had brunches with my husband and we had absolutely delightful experience.As for the food, I order chicken steak omelet and my husband order chicken waffle and both are very delicious and tasty with big portion!!The service was impeccable with attentive staff ensuring that my dining experience was nothing short of exceptional. Thank you Jayden!!! Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Steak
When for breakfast, it was my second time there. I don't know what happened, but the food was horrible. It would have been much better & cheaper at Denny's or IHOP.
Atmosphere: 4
Food: 1
Service: 4
Another Awesome experience! If your ever in the area please stop in and ask for KAY, she is the best!
Atmosphere: 5
Food: 5
Service: 5
Great customer service. Horrible, nasty food. My family got food poisoning from ribs, chicken fried steak and pot roast.Will never eat here again.
Atmosphere: 4
Food: 1
Service: 4
i had server kay , and she did an excellent job . she was very nice and sweet & she was very attentive with her tables , she had a nice tone in her voice . overall her work was so amazing i will be coming back !!
Food: 3
Service: 5
My server was kay, I came to eat with my family she had a positive attitude, she did an amazing job also she was very attentive at our table. I would highly recommend having her as your server.
Atmosphere: 4
Food: 5
Service: 5
I love Black bear diner , this was my first time coming here . and when i say the food was a 10 and my server Kay , she was so nice , attentive and she did an amazing job .
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had breakfast at Black Bear Diner and it was amazing. Our server, Briand, greeted us and provided excellent service. Everything was served promptly, and we didn't have to wait.
Atmosphere: 5
Food: 5
Service: 5
Service was so good , i had server kay & her attitude was so positive, and i just love her service.
Atmosphere: 5
Food: 5
Service: 5
We placed order and had to wait 20 minutes for our food. During which we were watching the manager and cooks take care of to go orders. The place was empty now I know why.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Gravy
family atmosphere, generous portions with a great price, just noisy in my opinion
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger, Chicken Fried Steak
Kennedy was such an awesome server. Her smile and welcomeness made my experience great!Kid-friendliness: Took my young niece with me she had a great time and our server Kennedy kept her laughing.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pancake, Gravy, Hash Browns, Chicken Fried Steak