Meat was cool. The aju was cold. The cheese was cold. The fries were cold also. I love Arby's, but they missed the mark that day.
Atmosphere: 3
Food: 3
Service: 3
Matthew Roberts
My order is never correct. The staff, nice though they are, seem poorly trained. Never again.... Well, I tried again. Same junk. Shame on me.
Atmosphere: 1
Food: 2
Service: 1
Jennifer Bray
They had no chicken no beef???? And nothing but 6$ for 2 chicken or fish sandwiches but the gentleman at the window helped the best he could and I commend that.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fish
Chad
This is a new bacon, roast beef and brisket sandwich. It had it was dry. One more cheddar on it and never been real great to give a little flavor. I also had a cherry turnover. They're very good. If you ever had one, you should try it with ice. Wow!
Atmosphere: 3
Food: 4
Service: 5
Rena Bakaitis
Took 20 minutes for 4 sandwiches and some curly fries. The service was way too slow for fast food. They seemed like they didn't know what they were doing, and to top it off, we were the only ones there.Wheelchair accessibility: Entrance was wheelchair accessible
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Sandwiches
William Platt
Love this location! Nice staff always ready to please. Great food!Parking: Sometimes the turn takes a minute if you are going north on McCann
I am pretty disappointed in my meal I received this evening. The sandwich was inedible. I ordered the classic double. The meat was cut thinker than normal and had a very funny taste, texture, and color to it. I took one bite and threw it away. The fries were good as always. I tried to call after I got home and opened my sandwich but the phone would never ring. Also, when you roll down your window at the drive through to order, you are immediately filled with the smell of dumpster. I should have driven away after that but I was hungry…Edit to add (a couple of weeks later):-no one has reached out. I’ve called the store several times and completed the “survey” from the link posted by the owner. Very poor customer service.Edit to add again: Received a response in the mail (January 2024) from corporate *see photo
Carolyn Wimberley
Update 12/26/23Corporate has perked up the interior, nice and clean now. Two for $7 sandwiches are a real bargain! Hubby had Classic & I had new fish. Both really good. Cashier, Tammy Coby, was friendly and trying to do her best, but I think working the counter and dining room was a bit new for her. We'll definitely go back soon!Taste that I love! The store is rundown and staff is indifferent in the Longview store, but I still love the classic sandwich with horsey sauce. I suppose all the new sandwiches and aggressive advertising has helped this store hang on, and I'd really hate to see it go, but I hope Arby's Corporate sees the need for a little capital investment here. Place is on it's last leg, even with it's great location.
The food was good, just barely had a dot of cheese on my beef n Cheddar, had to use the cup of cheese I ordered for my fries and put it on my sandwich. Other than that it was great. The manager was very nice, but seemed to be working with only 1 other person.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Roast Beef, Fries
Maryanne Tree
I love the roast beef sandwich! There gyros are good to. The fries are so full of flavor! For fast food, this is my all time favorite. This sight has good service and they have gotten my order right every time. But I think that is luck of the draw, humans are fallible and I make room for it. If it were every time they messed up an order I would definitely make a point of bringing attention too that. But this sight has not once made a mistake.
Love the food but they are very slow and bathrooms always smell like human waste.
Atmosphere: 1
Food: 5
Service: 2
Stan Johnson
The food was good and the young lady on the speaker was cold and rude, the young lady was also rude and dropped my food in my hand and immediately shut the window with no words!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef
Sharon T.
We ate here for the first time in about a year. The place is really clean and the food is okay. We get a lot of coupons to eat here, but I'm in no hurry to go back. I remember the food being a lot better than it was the other day and it may be another year before I go back.
jonathan carnley
Always great!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Brisket, Ham and Cheese Sliders, French Dip, Greek Gyro, Sandwiches, Roast Beef, Buffalo Chicken, Buffalo Chicken Sandwich, Fries, Classic Roast Beef Sandwich
Meat was cool. The aju was cold. The cheese was cold. The fries were cold also. I love Arby's, but they missed the mark that day.
Atmosphere: 3
Food: 3
Service: 3
My order is never correct. The staff, nice though they are, seem poorly trained. Never again.... Well, I tried again. Same junk. Shame on me.
Atmosphere: 1
Food: 2
Service: 1
They had no chicken no beef???? And nothing but 6$ for 2 chicken or fish sandwiches but the gentleman at the window helped the best he could and I commend that.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fish
This is a new bacon, roast beef and brisket sandwich. It had it was dry. One more cheddar on it and never been real great to give a little flavor. I also had a cherry turnover. They're very good. If you ever had one, you should try it with ice. Wow!
Atmosphere: 3
Food: 4
Service: 5
Took 20 minutes for 4 sandwiches and some curly fries. The service was way too slow for fast food. They seemed like they didn't know what they were doing, and to top it off, we were the only ones there.Wheelchair accessibility: Entrance was wheelchair accessible
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Sandwiches
Love this location! Nice staff always ready to please. Great food!Parking: Sometimes the turn takes a minute if you are going north on McCann
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Brisket, French Dip, Sandwiches, Roast Beef, Beef, Classic Roast Beef Sandwich, Classic Roast Beef, Arby's Signature Sandwiches, Half Pound Roast Beef
I am pretty disappointed in my meal I received this evening. The sandwich was inedible. I ordered the classic double. The meat was cut thinker than normal and had a very funny taste, texture, and color to it. I took one bite and threw it away. The fries were good as always. I tried to call after I got home and opened my sandwich but the phone would never ring. Also, when you roll down your window at the drive through to order, you are immediately filled with the smell of dumpster. I should have driven away after that but I was hungry…Edit to add (a couple of weeks later):-no one has reached out. I’ve called the store several times and completed the “survey” from the link posted by the owner. Very poor customer service.Edit to add again: Received a response in the mail (January 2024) from corporate *see photo
Update 12/26/23Corporate has perked up the interior, nice and clean now. Two for $7 sandwiches are a real bargain! Hubby had Classic & I had new fish. Both really good. Cashier, Tammy Coby, was friendly and trying to do her best, but I think working the counter and dining room was a bit new for her. We'll definitely go back soon!Taste that I love! The store is rundown and staff is indifferent in the Longview store, but I still love the classic sandwich with horsey sauce. I suppose all the new sandwiches and aggressive advertising has helped this store hang on, and I'd really hate to see it go, but I hope Arby's Corporate sees the need for a little capital investment here. Place is on it's last leg, even with it's great location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Roast Beef, Fries, Fish, Classic Roast Beef
The food was good, just barely had a dot of cheese on my beef n Cheddar, had to use the cup of cheese I ordered for my fries and put it on my sandwich. Other than that it was great. The manager was very nice, but seemed to be working with only 1 other person.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Roast Beef, Fries
I love the roast beef sandwich! There gyros are good to. The fries are so full of flavor! For fast food, this is my all time favorite. This sight has good service and they have gotten my order right every time. But I think that is luck of the draw, humans are fallible and I make room for it. If it were every time they messed up an order I would definitely make a point of bringing attention too that. But this sight has not once made a mistake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Brisket, Loaded Curly Fries, French Dip, Greek Gyro, Roast Beef, Fries
Restaurantji Recommends
Food was quick and good. Service was good.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Roast Beef
Love the food but they are very slow and bathrooms always smell like human waste.
Atmosphere: 1
Food: 5
Service: 2
The food was good and the young lady on the speaker was cold and rude, the young lady was also rude and dropped my food in my hand and immediately shut the window with no words!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef
We ate here for the first time in about a year. The place is really clean and the food is okay. We get a lot of coupons to eat here, but I'm in no hurry to go back. I remember the food being a lot better than it was the other day and it may be another year before I go back.
Always great!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Brisket, Ham and Cheese Sliders, French Dip, Greek Gyro, Sandwiches, Roast Beef, Buffalo Chicken, Buffalo Chicken Sandwich, Fries, Classic Roast Beef Sandwich