My husband has been coming to Napolis since he was in high school (2010) so 14 years.... and he's been bringing me everytime we visit plano for the last 10 years.... and every single time we go it's perfect. Over the years we've adding our two boys and shared this special place with them. We are always happy to see familiar faces!!Tonight we had the best service we've ever had... Debanhi is a pure pleasure, she was so kind to our children and so helpful. She of course sold us on our favorite tiramisu and canoli which were perfect, as always.... thank you for always being a place we feel at home when we come to the city.Love the Preston family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiramisu
Efficient Home Solutions
Family had dinner here for the first time last night, wonderful service and delicious food. Gluten free pizza with crispy delicious crust and toppings. Stuffed shells with meat sauce very tasty. Fantastic wine selection. Will return often.
Doughy deep dish pizzas , super undercooked giving me diarrhea and a stomach ache. I will be reporting this likely food poisoning to the state.
Atmosphere: 1
Food: 1
Service: 1
Yasir S.
Terrible service! Came to pick up my order on time and the staff said it will be 5 more minutes. I waited 15 total min, which is basically how long it takes to make the pizza. I told them I recognize that you didn't make the pizza until I arrived and they said, "it actually takes 20min to make a pizza so that's incorrect". Are you freaking kidding me?? I waited a total of 35 minutes to get one pizza. This is completely unacceptable
Aqsa T.
Absolutely ridiculous customer service. Ordered the pizza at 6:45 and was told it would be ready by 7:04. My brother in law shows up and tells them he's here to pick up the order and immediately sees the two young teenagers look at each other as they realize the pizza is not even started. One runs to the back while the other lets us know it will be ready in 5 minutes. 7:05 passes, then 7:10, then 7:15. Once he gets the pizza at 7:20 he asks for some sort of compensation considering they did not even start his pizza until he came at the time of pick up. The first girl says no, he asks for a manager and another teenage girl comes up. She states the employee did not tell her anything about the situation and my brother in law proceeds to tell her the issue. She offers no sort of compensation and my brother in law proceeds to ask for some sort of compensation. She finally offers a free dessert but decides to add "for reference, the pizza's take 20 minutes to make". What in the world is going on at this point. We then ask the African American what time we placed the order, and he proceeds to tell us 6:45. She states "yeah, but you showed up at 7:05, and it was ready by 7:20. It takes 20 minutes to make a pizza" I'm not sure if this location thinks their clientele is actually stupid but I'll be damned if they treat us as such. Absolutely awful customer service. Someone needs to retrain these employees.
Demond McLennan
My wife and I absolutely love the pizza. The service is remarkable, and the manager AK is awesome. The wait staff is super friendly.
The bread before meal was great! Appetizer calamari was delicious! The cheese pizza, personally, I think it’s ok. But my 6 years old son loves it. We also ordered seafood combo, and it was super salty. The server was attentive to check to see if we need anything else. The overall experience was good.
Atmosphere: 4
Food: 4
Service: 4
Philip D.
Terrible Italian food the worst I have eaten, the pizza was lousy and the pasta was nasty.
Ayyah Mohamed
This is my second time ordering from this place.First the manager was so friendly and kind. We called him to give him instructions about our order and he was understanding. When we ordered he called us again to confirm what we needed and it was so good?? the food was so good and delicious and definitely it’s not gonna be our last time
Nice restaurant about 5 min walk from my house, I had the lasagna, calamari, sausage. I enjoyed the marinara sauce would of liked a little more seasoning overall it was pleasing , calamari was good fresh out the oil , sausage were great next time I'll get em added to the lasagna instead of covered in sauce & cheese. Staff was attentive, clean place , I'll be back :)
Anthony Pardini
Classic American Italian food restaurant. Good pizza, friendly service.Dietary restrictions: Has 14in Gluten Free crust available.Kid-friendliness: Brought out 2yr old without issues.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pizza Napoli, Garlic Bread
Vicki P.
Great food! Great atmosphere! Wonderful wait staff. It's a great place to hang out with friends.
Tyler Yarbrough
I enjoy the lobster ravioli at Napoli’s, and the service is fantastic.
Atmosphere: 5
Food: 5
Service: 5
Aprill Hesse
I've been here a few times. Before I give negative reviews, I always give them more than one chance. The service has been horrible. We will watch the staff just hang out at the counter and talk. We never got refills, she never came by to check on us.The food was okay. Would be better if they specified baked dishes from others. My son ordered ravioli and it came as a baked dish. He doesn't like baked dishes. Also not worth the price. Alfredo came out and within 2 or 3 mins it started to clump. Very disappointing.
My husband has been coming to Napolis since he was in high school (2010) so 14 years.... and he's been bringing me everytime we visit plano for the last 10 years.... and every single time we go it's perfect. Over the years we've adding our two boys and shared this special place with them. We are always happy to see familiar faces!!Tonight we had the best service we've ever had... Debanhi is a pure pleasure, she was so kind to our children and so helpful. She of course sold us on our favorite tiramisu and canoli which were perfect, as always.... thank you for always being a place we feel at home when we come to the city.Love the Preston family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiramisu
Family had dinner here for the first time last night, wonderful service and delicious food. Gluten free pizza with crispy delicious crust and toppings. Stuffed shells with meat sauce very tasty. Fantastic wine selection. Will return often.
Atmosphere: 5
Food: 5
Service: 5
Great pizza, nice staff. :)
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pizza Napoli, Lasagna, Fettuccine Alfredo
Doughy deep dish pizzas , super undercooked giving me diarrhea and a stomach ache. I will be reporting this likely food poisoning to the state.
Atmosphere: 1
Food: 1
Service: 1
Terrible service! Came to pick up my order on time and the staff said it will be 5 more minutes. I waited 15 total min, which is basically how long it takes to make the pizza. I told them I recognize that you didn't make the pizza until I arrived and they said, "it actually takes 20min to make a pizza so that's incorrect". Are you freaking kidding me?? I waited a total of 35 minutes to get one pizza. This is completely unacceptable
Absolutely ridiculous customer service. Ordered the pizza at 6:45 and was told it would be ready by 7:04. My brother in law shows up and tells them he's here to pick up the order and immediately sees the two young teenagers look at each other as they realize the pizza is not even started. One runs to the back while the other lets us know it will be ready in 5 minutes. 7:05 passes, then 7:10, then 7:15. Once he gets the pizza at 7:20 he asks for some sort of compensation considering they did not even start his pizza until he came at the time of pick up. The first girl says no, he asks for a manager and another teenage girl comes up. She states the employee did not tell her anything about the situation and my brother in law proceeds to tell her the issue. She offers no sort of compensation and my brother in law proceeds to ask for some sort of compensation. She finally offers a free dessert but decides to add "for reference, the pizza's take 20 minutes to make". What in the world is going on at this point. We then ask the African American what time we placed the order, and he proceeds to tell us 6:45. She states "yeah, but you showed up at 7:05, and it was ready by 7:20. It takes 20 minutes to make a pizza" I'm not sure if this location thinks their clientele is actually stupid but I'll be damned if they treat us as such. Absolutely awful customer service. Someone needs to retrain these employees.
My wife and I absolutely love the pizza. The service is remarkable, and the manager AK is awesome. The wait staff is super friendly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pizza Napoli, Marinara Sauce, Cheese Pizza
The bread before meal was great! Appetizer calamari was delicious! The cheese pizza, personally, I think it’s ok. But my 6 years old son loves it. We also ordered seafood combo, and it was super salty. The server was attentive to check to see if we need anything else. The overall experience was good.
Atmosphere: 4
Food: 4
Service: 4
Terrible Italian food the worst I have eaten, the pizza was lousy and the pasta was nasty.
This is my second time ordering from this place.First the manager was so friendly and kind. We called him to give him instructions about our order and he was understanding. When we ordered he called us again to confirm what we needed and it was so good?? the food was so good and delicious and definitely it’s not gonna be our last time
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice restaurant about 5 min walk from my house, I had the lasagna, calamari, sausage. I enjoyed the marinara sauce would of liked a little more seasoning overall it was pleasing , calamari was good fresh out the oil , sausage were great next time I'll get em added to the lasagna instead of covered in sauce & cheese. Staff was attentive, clean place , I'll be back :)
Classic American Italian food restaurant. Good pizza, friendly service.Dietary restrictions: Has 14in Gluten Free crust available.Kid-friendliness: Brought out 2yr old without issues.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pizza Napoli, Garlic Bread
Great food! Great atmosphere! Wonderful wait staff. It's a great place to hang out with friends.
I enjoy the lobster ravioli at Napoli’s, and the service is fantastic.
Atmosphere: 5
Food: 5
Service: 5
I've been here a few times. Before I give negative reviews, I always give them more than one chance. The service has been horrible. We will watch the staff just hang out at the counter and talk. We never got refills, she never came by to check on us.The food was okay. Would be better if they specified baked dishes from others. My son ordered ravioli and it came as a baked dish. He doesn't like baked dishes. Also not worth the price. Alfredo came out and within 2 or 3 mins it started to clump. Very disappointing.
Atmosphere: 1
Food: 2
Service: 1