My friend went over the weekend & she received bad service . Her check was $70 & she put a zero in the tip area due to the service , she had to ask other servers to check on her food and it was 4 tables in there. They charged her $75. They wrote in the tip so be careful and watch for this.
Atmosphere: 5
Food: 5
Service: 1
J Patch
Went to this restaurant before seeing a show at the Broadberry, it was great! Food was delicious and service was excellent—quick, helpful, and attentive. I had the Pad Krapow Gai, recommended by the server based on what I was considering, and it was amazing—so flavorful, and just the right amount of heat. Definitely enough to bring home some leftovers too.
Atmosphere: 5
Food: 5
Service: 5
Devara Rajitha
I ordered KOA SOI GAI (comes with egg noodles and chicken leg). Very disappointing, no salt, chicken is not done properly and meat is hard to cut. But manager is kind enough to void it in my bill. Service is great. But I feel this place is overrated. Very difficult to find parking and the lighting in the restaurant is very dull.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Noodles
Hailee Paul
did my research on the most recommended restaurants in the area, and i can't say that i recommend this place. i ordered take out, and my food was bland and barely warm (i was on time for pickup).the resturant inside is a vibe, so maybe my experience would have been different dining in.
Atmosphere: 5
Food: 3
Service: 4
Sherielynn Quindara
dear connor and team,the crew and i had such a great time - who knew tuesdays could be so damn fun. we love you; thanks for the great food, attentive and personable service, and fun seating. ambience = ?, cocktails = ?, vibes = ?
Atmosphere: 5
Food: 5
Service: 5
Angela Bevill
My favorite Thai restaurant in Richmond!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Drunken Noodles, Red Curry
Alexis Rinehardt
We had a large reservation of a bunch of crazy people. The birthday girl was super late to her own party, we had no idea of the amount of people that would show up, but Jay and Marissa still handled everything with no issues and made sure we all felt comfortable and welcomed. The whole staff was so amazing and helpful! Obviously amazing food and drinks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Thai with Chicken, Spring Rolls, Drunken Noodles, Pad King, Red Curry, Fish, Noodles
Benjamin Atherholt
My wife and I come here every time we visit Richmond, and for years I’ve been telling everyone this was the most authentic Thai food I’ve had outside of living in Bangkok. That was until this past weekend when we went back. The atmosphere inside was much different and not the same bamboo covered walls we remembered. They sat is right by the door which was no problem, however the door slams extremely loud anytime someone comes in and when it happens ever 30 seconds it really threw off the vibe.The som tum and egg rolls were fantastic as always. When we ordered the Panang curry, it looked great but upon our first bite we realized it tasted like they mixed peanut butter in the dish. This dish is not even supposed to have peanuts. The Khao soi was okay but way too many noodles any not enough broth. We will probably give this place another shot whenever we are back but we were pretty disappointed with this visit which is a shame.
Atmosphere: 2
Food: 3
Service: 3
Tony Lin
Having been to a few Thai restaurants in Richmond, Sabai is my favorite so far! Everything I've tried has been delicious. Good portions and low prices (except for appetizers, which have entrée prices). My go-tos are the drunken noodles (pad kee mao) and basil fried rice (kao pad ki maew). The sauces that come with the appetizers are also pretty exceptional (we mentioned this to the waitress and she gave us free extras to take home :D). I appreciate that they're open later than other Thai places. The only con I'd say is service can be slow sometimes.The restaurant itself is dimly lit by candles and has an industrial vibe, with garage door walls and all the furniture looks custom-built from raw wood and steel. The music selection they've got is pretty nice as well. I find myself coming back to this place whenever I'm in town.Parking: Parking can be hard. There is limited street parking and the small side parking lot fills up quickly.
The lettuce wraps were very oily. So much so that we couldn't finish them but the flavor was nice. The drinks were amazing. I don't usually go for gin but the Thai '75 was very
The WORST service I’ve ever experienced, and I’m in the service industry. Maybe if you look a certain way they’ll pay attention to you , but if you have tattoos or are in ANYWAY different outside of the norm(?) be prepared to be ignored. Thanks Sabai!
Peter Smith
I don’t like them.
Atmosphere: 1
Food: 1
Service: 1
Zach Frensley
Only had cocktails here but they were fantastic. Especially recommend the “Can we kick it?” cocktail. Mai Tais are also good.Parking is limited but not a problem.
Atmosphere: 5
Food: 5
Service: 5
CoHe Gaming
First off I just want to say the atmosphere is nice. Now for the real review. This is some of the worst Thai food if not American food I have ever had. We ordered “Thai Tea” but this was pretty much a sugar concentrate and should be called liquid diabetes. Our server didn’t get the picture when we kept asking for something to dilute the drink. By the end of the meal the Sugar bomb was still a full cup. The food was very bland and the chicken was very poor quality. A little annoyance also is the fact we had to pay for side of fish sauce which is normally given for free at 99.9 % of Thai restaurants. We walked out of here very disappointed and probably going to consider getting our stomachs pumped with the horrible food.
Atmosphere: 1
Food: 1
Service: 1
Gina C
I used to love sabai so I’m really disappointed to have to write this, but it is not what it used to be. I’m wondering if there was a change in ownership with the way the quality has gone down. I’ve given it too many chances to change my mind, at this point, and it doesn’t even feel like the same restaurant….The food was bland, overpriced, and service was SO SLOW and it wasn’t even busy!!!!! Maybe they’re understaffed?! Bummed to lose my favorite Thai restaurant but after last time I won’t be returning. I will def be going to Thai top ten on Grace from now on.
My friend went over the weekend & she received bad service . Her check was $70 & she put a zero in the tip area due to the service , she had to ask other servers to check on her food and it was 4 tables in there. They charged her $75. They wrote in the tip so be careful and watch for this.
Atmosphere: 5
Food: 5
Service: 1
Went to this restaurant before seeing a show at the Broadberry, it was great! Food was delicious and service was excellent—quick, helpful, and attentive. I had the Pad Krapow Gai, recommended by the server based on what I was considering, and it was amazing—so flavorful, and just the right amount of heat. Definitely enough to bring home some leftovers too.
Atmosphere: 5
Food: 5
Service: 5
I ordered KOA SOI GAI (comes with egg noodles and chicken leg). Very disappointing, no salt, chicken is not done properly and meat is hard to cut. But manager is kind enough to void it in my bill. Service is great. But I feel this place is overrated. Very difficult to find parking and the lighting in the restaurant is very dull.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Noodles
did my research on the most recommended restaurants in the area, and i can't say that i recommend this place. i ordered take out, and my food was bland and barely warm (i was on time for pickup).the resturant inside is a vibe, so maybe my experience would have been different dining in.
Atmosphere: 5
Food: 3
Service: 4
dear connor and team,the crew and i had such a great time - who knew tuesdays could be so damn fun. we love you; thanks for the great food, attentive and personable service, and fun seating. ambience = ?, cocktails = ?, vibes = ?
Atmosphere: 5
Food: 5
Service: 5
My favorite Thai restaurant in Richmond!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Drunken Noodles, Red Curry
We had a large reservation of a bunch of crazy people. The birthday girl was super late to her own party, we had no idea of the amount of people that would show up, but Jay and Marissa still handled everything with no issues and made sure we all felt comfortable and welcomed. The whole staff was so amazing and helpful! Obviously amazing food and drinks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Thai with Chicken, Spring Rolls, Drunken Noodles, Pad King, Red Curry, Fish, Noodles
My wife and I come here every time we visit Richmond, and for years I’ve been telling everyone this was the most authentic Thai food I’ve had outside of living in Bangkok. That was until this past weekend when we went back. The atmosphere inside was much different and not the same bamboo covered walls we remembered. They sat is right by the door which was no problem, however the door slams extremely loud anytime someone comes in and when it happens ever 30 seconds it really threw off the vibe.The som tum and egg rolls were fantastic as always. When we ordered the Panang curry, it looked great but upon our first bite we realized it tasted like they mixed peanut butter in the dish. This dish is not even supposed to have peanuts. The Khao soi was okay but way too many noodles any not enough broth. We will probably give this place another shot whenever we are back but we were pretty disappointed with this visit which is a shame.
Atmosphere: 2
Food: 3
Service: 3
Having been to a few Thai restaurants in Richmond, Sabai is my favorite so far! Everything I've tried has been delicious. Good portions and low prices (except for appetizers, which have entrée prices). My go-tos are the drunken noodles (pad kee mao) and basil fried rice (kao pad ki maew). The sauces that come with the appetizers are also pretty exceptional (we mentioned this to the waitress and she gave us free extras to take home :D). I appreciate that they're open later than other Thai places. The only con I'd say is service can be slow sometimes.The restaurant itself is dimly lit by candles and has an industrial vibe, with garage door walls and all the furniture looks custom-built from raw wood and steel. The music selection they've got is pretty nice as well. I find myself coming back to this place whenever I'm in town.Parking: Parking can be hard. There is limited street parking and the small side parking lot fills up quickly.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Basil Fried Rice, Drunken Noodles
The lettuce wraps were very oily. So much so that we couldn't finish them but the flavor was nice. The drinks were amazing. I don't usually go for gin but the Thai '75 was very
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
The WORST service I’ve ever experienced, and I’m in the service industry. Maybe if you look a certain way they’ll pay attention to you , but if you have tattoos or are in ANYWAY different outside of the norm(?) be prepared to be ignored. Thanks Sabai!
I don’t like them.
Atmosphere: 1
Food: 1
Service: 1
Only had cocktails here but they were fantastic. Especially recommend the “Can we kick it?” cocktail. Mai Tais are also good.Parking is limited but not a problem.
Atmosphere: 5
Food: 5
Service: 5
First off I just want to say the atmosphere is nice. Now for the real review. This is some of the worst Thai food if not American food I have ever had. We ordered “Thai Tea” but this was pretty much a sugar concentrate and should be called liquid diabetes. Our server didn’t get the picture when we kept asking for something to dilute the drink. By the end of the meal the Sugar bomb was still a full cup. The food was very bland and the chicken was very poor quality. A little annoyance also is the fact we had to pay for side of fish sauce which is normally given for free at 99.9 % of Thai restaurants. We walked out of here very disappointed and probably going to consider getting our stomachs pumped with the horrible food.
Atmosphere: 1
Food: 1
Service: 1
I used to love sabai so I’m really disappointed to have to write this, but it is not what it used to be. I’m wondering if there was a change in ownership with the way the quality has gone down. I’ve given it too many chances to change my mind, at this point, and it doesn’t even feel like the same restaurant….The food was bland, overpriced, and service was SO SLOW and it wasn’t even busy!!!!! Maybe they’re understaffed?! Bummed to lose my favorite Thai restaurant but after last time I won’t be returning. I will def be going to Thai top ten on Grace from now on.
Atmosphere: 1
Food: 1
Service: 1