The restaurant was great and we loved the meatballs. Our server and hostess was beyond hospitable and I’d love to bring my family back…but the manager was walking around micro managing the servers and especially the hostess. She was extremely polite and amazing to deal with. After we started waiting for a table he came over and belittled her for doing her job acting like she didn’t check us in the right way. It was extremely off putting and as a dad I would’ve been heavily indifferent if it was my daughter he was talking to. She did absolutely nothing wrong and he was trying to make her feel like she wasn’t doing her job right. He belittled delivery drivers while we waited for a table too. Far from professional for how the rest of the staff conducted themselves. Sad that even at the old spaghetti factory you can’t get away from toxic management especially for the menu price. Maybe someone should teach him that we can hear him being an absolutely repulsive person when we’re literally 6ft from him. Had to explain to my kids how some managers are just bad people in the same place we spent $100+ on our tab. If you have any respect for the people serving your meal I would recommend eating somewhere else.
Jonathan Shorter
Whoever thought copper tables would be a good idea must have long COVID. They smell terrible.
The OSF went above and beyond to help us throw an amazing retirement party in their private dining room! The service was outstanding, the food was excellent, it couldn’t have been better! Thank you to our waitress Ganette!
Atmosphere: 5
Food: 5
Service: 5
Shelly J.
That's so Raven. Raven is a beam of light. Kept coffee coming. Compared to that marshmallow salad at Thanksgiving, spumoni is the most solved mystery of all time. Madden found our lost phone.
Malyshka A.
Food was cold and way overpriced. Should have got McDonald's instead. Even McDonald's would have tasted better. The waitress burned our bread and when asked to fix it she ignored us instead. I will never go here ever again. Don't waste your money or time, you'll be so disappointed.
Kevin Oldfield
Good service good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sicilian Garlic Cheese Bread, Our Famous Baked Lasagna, Fettuccine, Extra Loaf of Bread, Fettuccine Alfredo
Cameron W.
The Spaghetti Factory is consistently reliable and appears to have the same limited menu throughout the chain. They're efficient and wait times are not long. We like the ambiance very much. We had chicken marsala and chicken picatta for a total of $48.79 including tax, tip separate. Entrees come with soup or salad, a small loaf of warm bread, plus ice cream or sherbet. Our server, LaQuinta, was friendly and helpful. A very good experience.
Greg Gersen
My wife and zip love this place. Not too spendy good food.
Went here for my son's birthday dinner, we were sat quickly, but that is where the experience changed from good to bad.Our server was not personable and barely said 5 words our whole visit, she also smelled of cigarette when she came to our table as we were eating our meal which was not welcomed and made me question had she even washed her hands? As I said if was my son's birthday and despite it being a not on the reservation and me mentioning several times was never acknowledged, so no candles or singing for him...Food was typical, nothing amazing, tast like it came in a bag was reheated which is to be expected from a chain like this, but we didn't come for the food.We went to this restaurant because my son wanted to sit in the trolley car to eat and this cigar lounge feel of the restaurant is nice.Will we be back? Probably, but it was sad to go here and have such a piss poor experience.Parking: There is a little bit of a walk to the door if it is even slightly busyKid-friendliness: Good place for kidsWheelchair accessibility: No stairs and sidewalk aprons where needed
Atmosphere: 4
Food: 3
Service: 1
Brian White
Food is consistently good, and the sourdough is fantastic, but man has it gotten expensive.
Atmosphere: 5
Food: 5
Service: 5
Myrna Barahona Muñoz
Beautiful place,
Atmosphere: 5
Food: 5
Service: 5
Ian Field
The. Food. Was. So. Good. And the service was wonderful, kind, and helpful. Just be ready to wait a while for a table to open up if it's busy. But it's totally worth the wait! My girlfriend and I had a very nice dinner date, with leftovers for her work lunch, for around $46 + tips.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fettuccine Alfredo
Nancy Gilchrist (Billy Joes koala bear)
Love the Tiffany lighting and decor. I had a great lunch as did my husband. I love the salads , and bread served before meals, but meant to ask why tomatoes are not served on the salad. No biggie, but it would make it much more delish!The waitresses today were on ball, and Happy and friendly. I do have to comment about the way a couple of the girls were dressed in body hugging yoga pants? Without sounding like a Karen need to say its not professional looking at all, and would think there would be a dress code for a family restaurant. It isn't a gym or yoga class. Otherwise we will be back soon. Thank you.
The restaurant was great and we loved the meatballs. Our server and hostess was beyond hospitable and I’d love to bring my family back…but the manager was walking around micro managing the servers and especially the hostess. She was extremely polite and amazing to deal with. After we started waiting for a table he came over and belittled her for doing her job acting like she didn’t check us in the right way. It was extremely off putting and as a dad I would’ve been heavily indifferent if it was my daughter he was talking to. She did absolutely nothing wrong and he was trying to make her feel like she wasn’t doing her job right. He belittled delivery drivers while we waited for a table too. Far from professional for how the rest of the staff conducted themselves. Sad that even at the old spaghetti factory you can’t get away from toxic management especially for the menu price. Maybe someone should teach him that we can hear him being an absolutely repulsive person when we’re literally 6ft from him. Had to explain to my kids how some managers are just bad people in the same place we spent $100+ on our tab. If you have any respect for the people serving your meal I would recommend eating somewhere else.
Whoever thought copper tables would be a good idea must have long COVID. They smell terrible.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Sicilian Garlic Cheese Bread, Minestrone Soup, Mizithra Cheese & Browned Butter, Browned Butter, Garlic Mizithra, Fettuccine, Fettuccine Alfredo
Husband's 70th bday wonderful service good food
Can't go wrong with anything on the menu it's always delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mizithra Cheese & Browned Butter, Mizithra Cheese
The OSF went above and beyond to help us throw an amazing retirement party in their private dining room! The service was outstanding, the food was excellent, it couldn’t have been better! Thank you to our waitress Ganette!
Atmosphere: 5
Food: 5
Service: 5
That's so Raven. Raven is a beam of light. Kept coffee coming. Compared to that marshmallow salad at Thanksgiving, spumoni is the most solved mystery of all time. Madden found our lost phone.
Food was cold and way overpriced. Should have got McDonald's instead. Even McDonald's would have tasted better. The waitress burned our bread and when asked to fix it she ignored us instead. I will never go here ever again. Don't waste your money or time, you'll be so disappointed.
Good service good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sicilian Garlic Cheese Bread, Our Famous Baked Lasagna, Fettuccine, Extra Loaf of Bread, Fettuccine Alfredo
The Spaghetti Factory is consistently reliable and appears to have the same limited menu throughout the chain. They're efficient and wait times are not long. We like the ambiance very much. We had chicken marsala and chicken picatta for a total of $48.79 including tax, tip separate. Entrees come with soup or salad, a small loaf of warm bread, plus ice cream or sherbet. Our server, LaQuinta, was friendly and helpful. A very good experience.
My wife and zip love this place. Not too spendy good food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went here for my son's birthday dinner, we were sat quickly, but that is where the experience changed from good to bad.Our server was not personable and barely said 5 words our whole visit, she also smelled of cigarette when she came to our table as we were eating our meal which was not welcomed and made me question had she even washed her hands? As I said if was my son's birthday and despite it being a not on the reservation and me mentioning several times was never acknowledged, so no candles or singing for him...Food was typical, nothing amazing, tast like it came in a bag was reheated which is to be expected from a chain like this, but we didn't come for the food.We went to this restaurant because my son wanted to sit in the trolley car to eat and this cigar lounge feel of the restaurant is nice.Will we be back? Probably, but it was sad to go here and have such a piss poor experience.Parking: There is a little bit of a walk to the door if it is even slightly busyKid-friendliness: Good place for kidsWheelchair accessibility: No stairs and sidewalk aprons where needed
Atmosphere: 4
Food: 3
Service: 1
Food is consistently good, and the sourdough is fantastic, but man has it gotten expensive.
Atmosphere: 5
Food: 5
Service: 5
Beautiful place,
Atmosphere: 5
Food: 5
Service: 5
The. Food. Was. So. Good. And the service was wonderful, kind, and helpful. Just be ready to wait a while for a table to open up if it's busy. But it's totally worth the wait! My girlfriend and I had a very nice dinner date, with leftovers for her work lunch, for around $46 + tips.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fettuccine Alfredo
Love the Tiffany lighting and decor. I had a great lunch as did my husband. I love the salads , and bread served before meals, but meant to ask why tomatoes are not served on the salad. No biggie, but it would make it much more delish!The waitresses today were on ball, and Happy and friendly. I do have to comment about the way a couple of the girls were dressed in body hugging yoga pants? Without sounding like a Karen need to say its not professional looking at all, and would think there would be a dress code for a family restaurant. It isn't a gym or yoga class. Otherwise we will be back soon. Thank you.
Atmosphere: 5
Food: 4
Service: 5