Chuck E. Cheese

438 Grand Canyon Dr, Madison
(608) 829-2000

Recent Reviews

Katie Grimm

We had our son's birthday party here. We opted to have it from 8-10 am on a Saturday before they opened and it was so worth it. The food was what we expected, it was clean, and our party host Aurora (and Bianca) were wonderful and so helpful! It did get busy as soon as they opened at 10, but we enjoyed having the whole place to ourselves at the price of getting up early on a Saturday.Kid-friendliness: The kids loved the games and having Chuck E Cheese himself come out for the birthday party and dance with the kids.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

BLUE FIRE

Beautiful place!

Kevin Ciardo

Perfect place my 2 babies had so much funKid-friendliness: Kids safe

Atmosphere: 5

Food: 5

Service: 5

Karen Gavinski

We had an amazing time. Took a 3 year old, a 15 year old, and a 17 year old. They all enjoyed

Atmosphere: 5

Food: 5

Service: 5

Kristina Marie

This location only has older arcade games - no playground or trampolines. I ordered food from the table & never got my pizza. When they finally made the pizza, it was good. It was super busy & they were very under staffed, but everyone was nice when I spoke to them - it just took 15 minutes of waiting in line (literally) to ask someone a question. I spent the majority of the 3 hrs there waiting in line to be able to talk with a staff member.

Atmosphere: 1

Food: 4

Service: 2

Recommended dishes: Large Pizza

John Demler

Was here for a birthday party. Very clean and the pizza was really good. The staff kept the party moving along and they seemed happy to work with the kids.

Gage Carroll

Went in there once and never will return, chuck'e came out and demanded I give him ransom otherwise I don't get any pizza, umm I paid for my pizza in full and now I can't recieve it? He then body slammed my grandmother, I then asked a manager about the problem that just occurred, only to be met with another body slam. I thought this was chuck'e cheese and not the WWE!!

Atmosphere: 1

Food: 1

Service: 1

kas rose

A few months ago I went there for my son’s birthday party, he is disabled and terminally ill. He has always had an interest in specifically animatronics and since I as a single mom couldn’t afford to leave the state he was hoping to go see Chuck E Cheese. They didn’t have the animatronics which was a bummer for him but I suppose that was my issue for not doing my research. We had bought a birthday cake and I had seen some liquid on the top of the cake that looked like spit. I was of course was upset and asked about it. Our host was Bianca and she said not to worry about it and to scrape it off. I requested a new cake and she walked away. I looked in the way she was walking and I had seen her talking to some children that looked maybe 10 and had said to them that “that table is being a bunch of c*nts”. I requested a refund and they refused to get me one. My son was really upset by this experience and so was I. I don’t plan on going to this location until management changes.

Atmosphere: 2

Food: 1

Service: 1

Joey Rausch

My friend got the squirts from ur pizza ?

Atmosphere: 1

Food: 1

Service: 1

Dawn Sine

Super fun place for little kid birthday party!

Atmosphere: 5

Food: 3

Service: 5

Fella Is Life Isdrio

100447747575855/10This store is great, even for 2.0. Sad that this is a former showbiz now

Atmosphere: 5

Food: 5

Service: 5

Kate Burley

Was a great experience with my granddaughter that's 2..one thing s I me machines didn't seem to work but still was alot to do with her...Kid-friendliness: All go in together get stamped and must match the code on the arm to leave very safe place for kids.

Atmosphere: 5

Food: 5

Service: 5

Flo Burnett

1000/10Customer service was absolutely AMAZINGBianca is INCREDIBLE as well as the other staff at this location! I felt like I was at home everyone was so friendly, helpful and in good spirits I’ll definitely come here again ANYDAY! The total price for the party wasn’t even that expensive compared to other places! I spent HALF the price I would’ve spent somewhere else.Kid-friendliness: Kid friendly games for all ages!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: A Topping to Your Large Pizza for 2

Mya Whitson

The games are ridiculously expensive and don't pay out more then ten tickets at a time, The staff is under trained and rude, if my kids didn't like this place so much I wouldn't come here. The staff last year were WAY BETTER!!

Atmosphere: 2

Food: 1

Service: 1

Charlene S.

We've been here a few times, now that our kids are of the age to be able to enjoy it, and it's a pretty good experience for what it is. It is a bit pricier than I was expecting, but it's been years since I've been to one as a playing guest and I suppose you can blame it on inflation. If you download the app or search for coupons before you head in, the prices can be manageable for two kids. I suggest paying by time to get a better deal, but know that you cannot split that time between two game cards. If you have more than one kid sharing, it will be a pain to have to run around and swipe for each kid's game unless they are playing the exact same game, or one that is nearby. It may be worth it to get two separate reusable game cards if your kids are far apart in ages, if they just play different games, or if you intend on returning to Chuck E Cheese frequently. You can also pause the time on the cards to eat food or something, but you can only do that one time for each card.They got rid of the climbing gym and ball pit (probably for the best) and there are decent options for the 2 year old - preteen age kids. If your kid is any older, Dave and Busters might be a better location. We try to go when times aren't super busy and we've never had a problem. The place seems clean and well kept, but there were 1 or 2 games each time we went that had problems. Perhaps they need to do more routine maintenance on the machines. Staff is friendly and patient when answering questions (just don't be confrontational as that never ends well with any customer service). We will definitely be returning here in the future. Attached are photos from the October 2023 menu, but I don't think the prices are too far off from the regular season's prices.

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