Excellent crust flavor and texture. We have been searching for a good thin crust pizza in Madison, and this is a rare one!
Nathan
I feel cheated and lied to. The outside of this restaurant exudes an air of elevation over a place like Fazoli's or Olive Garden that really cares about it's heritage by using quality ingredients and recipes. The prices are very much reminiscent of that same exterior while providing something somehow worse than both of the aforementioned establishments.The garlic knots (Dough Knots) on the menu tasted like they were taken out of the freezer and straight into the oven. The sandwiches were served on bread that can only be described as baked 1000 miles away. I had the special sandwich that was called the Italian Stallion I believe. It was supposed to have giardiniera on it, but was instead topped with broccoli florets and thinly sliced carrots which I assume was to replace it. I would imagine you could go to Olive Garden and get a meal for less money and be more satisfied.
Atmosphere: 2
Food: 2
Service: 2
Molly L.
I don't understand the hype. There was a sign for counter service only, seat yourself. Almost every table was filled with dirty plates but luckily we got one of the last clean tables. We ordered at counter, 2 pizzas and 2 kids meals. Pizzas were brought out, room temp and crust was soggy. Crust also had no flavor. Kids meals took an extra 10 minutes after we asked where it was. One was buttered noodles, one was supposed to be spaghetti and meatballs. On the printed paper menus in the front, there was no kid menu but saw online. The noodles were in a puddle of oil. The "spaghetti and meatballs" were actually "cavatappi and meatball (singular) with red sauce". The red sauce wasn't even mixed, it was cold noodles with sauce and meatball placed on top. The whole meal was not worth $50. Dissatisfied and disappointed.
Tyler F.
Valentine's Day special where no more in restaurant orders are taken cause they have taken too many pickup orders. Also can't place an order for the rest of the night at about 6pm? Pretty sick and well planned if you ask me. Thanks for making a fun little non-serious valentines ruined! Don't advertise 35 dollar valentines deals if you are incapable of accommodating, and don't stop serving in restaurant before you stop taking call-ins and online orders like you are currently doing despite telling us to our faces you weren't. Managers really screwed your staff on this one.
Lorenzo Ferrazzano
I don’t usually write reviews but my experience at Luigi’s was amazing! We absolutely loved the racket and the Maximus! I’d also definitely recommend the garlic cheese bread. Service and atmosphere were also great! 10/10Vegetarian options: Tons of vegan, gluten free, and vegetarian options!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Garlic Cheese Bread, The Racket Pizza, The Arthur Salad, Caesar Salad
Andrew
I was truly disappointed this time. Have been to Luigi’s multiple times and each time the food and service get worse. The service was excruciating challenging. We had to ask for everything. It was really odd that I had to go the counter at least 3 times to get salt, parm cheese, napkins, extra sauce for pizza rolls, and soda refills. How do you go to an Italian restaurant that serves pizza and pasta and they only have one small packet of Parmesan cheese left in the entire store??? Pizza was terrible this time. All 3 pizzas were undercooked and tasted real blah. Not sure if we will go back.
Atmosphere: 2
Food: 2
Service: 2
Analisa Gonzales-Cain
So I love the fig and prosciutto pizza from Luigi’s but it’s just not convenient for me to drive and personally pick up my pizza so I order delivery. The last two times I ordered this pizza they forgot to ensure that my delivery driver had the arugala that tops the pizza and comes in a side cup. I called when this happened, both times, and both times the manager at the time who was a woman was super friendly and helpful and I wasn’t even upset anymore after talking with her. The last time I ordered pizza I ordered something else because I wanted to avoid the same issue. The pizza was okay but not as good as the fig and prosciutto so this time I ordered fig and prosciutto and called to ensure that they would give the arugula to the driver. The male manager that I spoke to seemed annoyed and started getting defensive and giving excuses and reasons that would never happen but all I wanted was a nice assurance that my arugula would come with the pizza this time. He was so rude and short with me. I really wish he had been as friendly and helpful as the woman I spoke to there was no need for him to behave like that.Update: I received my pizza with the arugula! It is absolutely delicious!
Food: 5
Service: 2
Rick A.
I went to Luigis to pick up a carry-out order on Friday, and the experience was great! The food was amazing, and everyone was very nice and helpful! I'll definitely be coming back soon!
Rtr
The restaurant (atmosphere) and staff were great! The food we got (group of 8) was extremely subpar for the cost.Dough knots looked amazing but were so dense they were hard to chew. Pizza crust was bland and too soft. All in all, it reminded me of kwik trip take and go heat lamp pizza.
Atmosphere: 5
Food: 2
Service: 5
kurt sonnenburg
The issue was resolved by the manager. He was prompt and polite. I had my CC fully refunded.They say first impressions means everything. I ordered their meatball sandwich to go. I asked them if they could put the sauce on the side. When I got home, no sauce. And the sandwich, meh. The meatballs had no flavor. There was was no fresh Parmesan cheese either.
While the atmosphere was alright, the service felt standard and the food wasn't exactly scrumptious. I wish there were more general food options and pizzas not only came as thin crust.
Atmosphere: 4
Food: 3
Service: 3
Dave S
Pizza is good. Sauce has a nice flavor and the crust is soft.
Atmosphere: 4
Food: 4
Service: 4
Ryan Seal
Fairly certain most of the front of house staff was baked. Not a responsible adult in sight.
Atmosphere: 3
Food: 3
Service: 2
Christopher Mckinley
Never even got a chance to try the food, all I had ordered was a simple kids sausage and pepperoni, light sauce, extra crispy pizza. It took your staff 3 trys to actually make my order correctly because you have staff who can't read or even speak English. Like how hard is it to make a kids pizza? It got to the point were I just asked for my money back because it wasn't even worth the wait anymore. I will never recommend this place because you have such horrible BoH kitchen staff.
Atmosphere: 1
Food: 1
Service: 1
K R
Order at front desk, find your own seat and relax to enjoy your pizza.
Excellent crust flavor and texture. We have been searching for a good thin crust pizza in Madison, and this is a rare one!
I feel cheated and lied to. The outside of this restaurant exudes an air of elevation over a place like Fazoli's or Olive Garden that really cares about it's heritage by using quality ingredients and recipes. The prices are very much reminiscent of that same exterior while providing something somehow worse than both of the aforementioned establishments.The garlic knots (Dough Knots) on the menu tasted like they were taken out of the freezer and straight into the oven. The sandwiches were served on bread that can only be described as baked 1000 miles away. I had the special sandwich that was called the Italian Stallion I believe. It was supposed to have giardiniera on it, but was instead topped with broccoli florets and thinly sliced carrots which I assume was to replace it. I would imagine you could go to Olive Garden and get a meal for less money and be more satisfied.
Atmosphere: 2
Food: 2
Service: 2
I don't understand the hype. There was a sign for counter service only, seat yourself. Almost every table was filled with dirty plates but luckily we got one of the last clean tables. We ordered at counter, 2 pizzas and 2 kids meals. Pizzas were brought out, room temp and crust was soggy. Crust also had no flavor. Kids meals took an extra 10 minutes after we asked where it was. One was buttered noodles, one was supposed to be spaghetti and meatballs. On the printed paper menus in the front, there was no kid menu but saw online. The noodles were in a puddle of oil. The "spaghetti and meatballs" were actually "cavatappi and meatball (singular) with red sauce". The red sauce wasn't even mixed, it was cold noodles with sauce and meatball placed on top. The whole meal was not worth $50. Dissatisfied and disappointed.
Valentine's Day special where no more in restaurant orders are taken cause they have taken too many pickup orders. Also can't place an order for the rest of the night at about 6pm? Pretty sick and well planned if you ask me. Thanks for making a fun little non-serious valentines ruined! Don't advertise 35 dollar valentines deals if you are incapable of accommodating, and don't stop serving in restaurant before you stop taking call-ins and online orders like you are currently doing despite telling us to our faces you weren't. Managers really screwed your staff on this one.
I don’t usually write reviews but my experience at Luigi’s was amazing! We absolutely loved the racket and the Maximus! I’d also definitely recommend the garlic cheese bread. Service and atmosphere were also great! 10/10Vegetarian options: Tons of vegan, gluten free, and vegetarian options!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Garlic Cheese Bread, The Racket Pizza, The Arthur Salad, Caesar Salad
I was truly disappointed this time. Have been to Luigi’s multiple times and each time the food and service get worse. The service was excruciating challenging. We had to ask for everything. It was really odd that I had to go the counter at least 3 times to get salt, parm cheese, napkins, extra sauce for pizza rolls, and soda refills. How do you go to an Italian restaurant that serves pizza and pasta and they only have one small packet of Parmesan cheese left in the entire store??? Pizza was terrible this time. All 3 pizzas were undercooked and tasted real blah. Not sure if we will go back.
Atmosphere: 2
Food: 2
Service: 2
So I love the fig and prosciutto pizza from Luigi’s but it’s just not convenient for me to drive and personally pick up my pizza so I order delivery. The last two times I ordered this pizza they forgot to ensure that my delivery driver had the arugala that tops the pizza and comes in a side cup. I called when this happened, both times, and both times the manager at the time who was a woman was super friendly and helpful and I wasn’t even upset anymore after talking with her. The last time I ordered pizza I ordered something else because I wanted to avoid the same issue. The pizza was okay but not as good as the fig and prosciutto so this time I ordered fig and prosciutto and called to ensure that they would give the arugula to the driver. The male manager that I spoke to seemed annoyed and started getting defensive and giving excuses and reasons that would never happen but all I wanted was a nice assurance that my arugula would come with the pizza this time. He was so rude and short with me. I really wish he had been as friendly and helpful as the woman I spoke to there was no need for him to behave like that.Update: I received my pizza with the arugula! It is absolutely delicious!
Food: 5
Service: 2
I went to Luigis to pick up a carry-out order on Friday, and the experience was great! The food was amazing, and everyone was very nice and helpful! I'll definitely be coming back soon!
The restaurant (atmosphere) and staff were great! The food we got (group of 8) was extremely subpar for the cost.Dough knots looked amazing but were so dense they were hard to chew. Pizza crust was bland and too soft. All in all, it reminded me of kwik trip take and go heat lamp pizza.
Atmosphere: 5
Food: 2
Service: 5
The issue was resolved by the manager. He was prompt and polite. I had my CC fully refunded.They say first impressions means everything. I ordered their meatball sandwich to go. I asked them if they could put the sauce on the side. When I got home, no sauce. And the sandwich, meh. The meatballs had no flavor. There was was no fresh Parmesan cheese either.
Food: 1
Service: 1
Restaurantji Recommends
While the atmosphere was alright, the service felt standard and the food wasn't exactly scrumptious. I wish there were more general food options and pizzas not only came as thin crust.
Atmosphere: 4
Food: 3
Service: 3
Pizza is good. Sauce has a nice flavor and the crust is soft.
Atmosphere: 4
Food: 4
Service: 4
Fairly certain most of the front of house staff was baked. Not a responsible adult in sight.
Atmosphere: 3
Food: 3
Service: 2
Never even got a chance to try the food, all I had ordered was a simple kids sausage and pepperoni, light sauce, extra crispy pizza. It took your staff 3 trys to actually make my order correctly because you have staff who can't read or even speak English. Like how hard is it to make a kids pizza? It got to the point were I just asked for my money back because it wasn't even worth the wait anymore. I will never recommend this place because you have such horrible BoH kitchen staff.
Atmosphere: 1
Food: 1
Service: 1
Order at front desk, find your own seat and relax to enjoy your pizza.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tiramisu, Cheese Sticks, Garlic Cheese Bread