Oof, the reviews here need to lighten up a bit! I have been coming through here for several years traveling out of Madison, and have had nothing but positive experiences. Their cashiers have mostly been friendly, and the food and beverages have always been tasty, filling, and quick. You cannot expect top-notch gourmet service and cuisine from a stop-n-go airport joint, folks.. Prices also feel fair given the airport setting.Disclaimer: I've not experienced the woman who allegedly bashes on customers that don't tip for basic services.. that sounds quite ridiculous. Shame on her.. perhaps find another job.Largely this has been a wonderful extension of the larger Metcalfe's in Madison!
Atmosphere: 5
Food: 4
Service: 3
Алина
The older lady who worked here on 10/09 maybe blot family with good customer service as well as hygiene practices handling food. I was excited to try this Metcalves location as it is relatively new to the airport.I purchased a breakfast sandwich, all the worker did is placed it (pre-made not made from scratch here) on the grill barely moved away from register. Another person purchased something with cash and left a tip in jar. The worker emphasizes to the customer “thanks for tipping - you wouldn’t believe how many people don’t”. While I don’t care or take this personally, however, this is a personal decision to tip or not. There is no need to comment on what other people choose to do. The company must be struggling to find workers. I guess we should be grateful at least have this one.The breakfast sandwich with an egg and bacon was good but nothing to write home about. I’m still grateful they offer breakfast here though.
David Williams
Overpriced vendor with very limited options overall and no vegan options.
Marcus L
Woman working did not change gloves while handling money and touched all the customers food. Also 17.38 for a grilled cheese and a water, but their breakfast is better.
Atmosphere: 2
Food: 5
Service: 1
Melanie M.
I'm another victim of the "thanks for the tip" lady. Turns out, she's the supervisor. I'm a flight crew member who came in to purchase pre-packaged snacks to share with my coworkers. If someone made a sandwich or coffee, I would have absolutely tipped. All she did was ring me up and begrudgingly provide me forks when asked. She didn't move from the register area, if any were located on the other side of the counter, I would have happily gotten them myself. She loudly barked, "thanks for the tip" while she glared at me in front of passengers. In the airport. While I'm on duty. It was humiliating and unacceptable. She did not make my food. She did not bring me food. All she did was ring me up. I will make sure to share this with my coworkers and ensure they don't make the mistake of spending money here.
Tim Burley
Poor service and overpriced food. The bagel sandwich was barely edible. When I complained, the cook practically threw my food at me and the lady at the register said sorry we are short staffed have some patience. We are at an airport. Time is of the essence. I am pretty sure they are not following safe food handling procedures as well.
Atmosphere: 1
Food: 1
Service: 1
Scott L.
$16. For a panini and coffee. Then heckled by the old lady cashier because my $1.50 tip didn't pay for her parking. To the owner, she did not give me a receipt so she's probably stealing from you. Check your receipts 7/25/23 Tuesday morning at 7:50 am. 1 panini 1black coffee.
J M
"THANKS FOR THE TIP!" Atrocious behavior from the lady working early morning 7/17. Based on the other reviews, this must be a common thing for her to backhandedly thank you for a tip when you didn't tip. She kept barking it loudly after every customer. I'm sorry but I'm not gonna tip you for simply handing over the product I paid for. I don't tip the cashier at Wendy's so why would I tip you? Disgusting behavior. Go find another job.
Atmosphere: 1
Food: 3
Service: 1
Cory Mill
Where do I begin.The refrigerated case full of cheese was not working so everything was warm and spoiled.I bought some Racine Danish Kringles to bring home- I noticed that they tasted funny and then looked at the packaging- it said “PERISHABLE- SERVE OR FREEZE IMMEDIATELY “. They were made on 3/2/23. Today is 4/28/23. They were not refrigerated. They were not frozen. Don’t get yourself sick. Go somewhere else. Clearly food safety is not a concern here.
Robby N.
Woman taking my order gave me a hard time about not leaving a tip. I literally bought a bottle of water. Maybe if you weren't so rude to your customers you would be getting a tip.
Their food is not good at all and the staff acts entitled to a tip when all she did was put a sandwich in a Panini press I literally grab my own drink disrespectful and unprofessional coming from someone who works in the industry i'd be more likely to tip a McDonald's employee because their food is better and they probably are more professional
D C
Tip for the Lady. I don’t tip if the only action to was you giving me a receipt. If I was allowed to self checkout, you would not have JOB. And no decaf coffee, what a lousy place.
Don Chang
Tip for the Lady. I don’t tip if the only action to was you giving me a receipt. If I was allowed to self checkout, you would not have JOB. And no decaf coffee, what a lousy place.
Andrew Stone
Overpriced. $12 fir a microwaved sandwich. Edible. But low quality for the cost. There’s no reason to profiteer like this. Shameful. Staff is nice.
Cindy W
I have to give a shout out to Doreen, the person ar the counter on April 30, 2022 early in the morning. She was a bright spot with her smile and positive energy all while keeping the line moving.It’s a small pick up and go restaurant that was the only place open early on a Saturday. Thank you for providing that service to the travelers!
Oof, the reviews here need to lighten up a bit! I have been coming through here for several years traveling out of Madison, and have had nothing but positive experiences. Their cashiers have mostly been friendly, and the food and beverages have always been tasty, filling, and quick. You cannot expect top-notch gourmet service and cuisine from a stop-n-go airport joint, folks.. Prices also feel fair given the airport setting.Disclaimer: I've not experienced the woman who allegedly bashes on customers that don't tip for basic services.. that sounds quite ridiculous. Shame on her.. perhaps find another job.Largely this has been a wonderful extension of the larger Metcalfe's in Madison!
Atmosphere: 5
Food: 4
Service: 3
The older lady who worked here on 10/09 maybe blot family with good customer service as well as hygiene practices handling food. I was excited to try this Metcalves location as it is relatively new to the airport.I purchased a breakfast sandwich, all the worker did is placed it (pre-made not made from scratch here) on the grill barely moved away from register. Another person purchased something with cash and left a tip in jar. The worker emphasizes to the customer “thanks for tipping - you wouldn’t believe how many people don’t”. While I don’t care or take this personally, however, this is a personal decision to tip or not. There is no need to comment on what other people choose to do. The company must be struggling to find workers. I guess we should be grateful at least have this one.The breakfast sandwich with an egg and bacon was good but nothing to write home about. I’m still grateful they offer breakfast here though.
Overpriced vendor with very limited options overall and no vegan options.
Woman working did not change gloves while handling money and touched all the customers food. Also 17.38 for a grilled cheese and a water, but their breakfast is better.
Atmosphere: 2
Food: 5
Service: 1
I'm another victim of the "thanks for the tip" lady. Turns out, she's the supervisor. I'm a flight crew member who came in to purchase pre-packaged snacks to share with my coworkers. If someone made a sandwich or coffee, I would have absolutely tipped. All she did was ring me up and begrudgingly provide me forks when asked. She didn't move from the register area, if any were located on the other side of the counter, I would have happily gotten them myself. She loudly barked, "thanks for the tip" while she glared at me in front of passengers. In the airport. While I'm on duty. It was humiliating and unacceptable. She did not make my food. She did not bring me food. All she did was ring me up. I will make sure to share this with my coworkers and ensure they don't make the mistake of spending money here.
Poor service and overpriced food. The bagel sandwich was barely edible. When I complained, the cook practically threw my food at me and the lady at the register said sorry we are short staffed have some patience. We are at an airport. Time is of the essence. I am pretty sure they are not following safe food handling procedures as well.
Atmosphere: 1
Food: 1
Service: 1
$16. For a panini and coffee. Then heckled by the old lady cashier because my $1.50 tip didn't pay for her parking. To the owner, she did not give me a receipt so she's probably stealing from you. Check your receipts 7/25/23 Tuesday morning at 7:50 am. 1 panini 1black coffee.
"THANKS FOR THE TIP!" Atrocious behavior from the lady working early morning 7/17. Based on the other reviews, this must be a common thing for her to backhandedly thank you for a tip when you didn't tip. She kept barking it loudly after every customer. I'm sorry but I'm not gonna tip you for simply handing over the product I paid for. I don't tip the cashier at Wendy's so why would I tip you? Disgusting behavior. Go find another job.
Atmosphere: 1
Food: 3
Service: 1
Where do I begin.The refrigerated case full of cheese was not working so everything was warm and spoiled.I bought some Racine Danish Kringles to bring home- I noticed that they tasted funny and then looked at the packaging- it said “PERISHABLE- SERVE OR FREEZE IMMEDIATELY “. They were made on 3/2/23. Today is 4/28/23. They were not refrigerated. They were not frozen. Don’t get yourself sick. Go somewhere else. Clearly food safety is not a concern here.
Woman taking my order gave me a hard time about not leaving a tip. I literally bought a bottle of water. Maybe if you weren't so rude to your customers you would be getting a tip.
Restaurantji Recommends
Their food is not good at all and the staff acts entitled to a tip when all she did was put a sandwich in a Panini press I literally grab my own drink disrespectful and unprofessional coming from someone who works in the industry i'd be more likely to tip a McDonald's employee because their food is better and they probably are more professional
Tip for the Lady. I don’t tip if the only action to was you giving me a receipt. If I was allowed to self checkout, you would not have JOB. And no decaf coffee, what a lousy place.
Tip for the Lady. I don’t tip if the only action to was you giving me a receipt. If I was allowed to self checkout, you would not have JOB. And no decaf coffee, what a lousy place.
Overpriced. $12 fir a microwaved sandwich. Edible. But low quality for the cost. There’s no reason to profiteer like this. Shameful. Staff is nice.
I have to give a shout out to Doreen, the person ar the counter on April 30, 2022 early in the morning. She was a bright spot with her smile and positive energy all while keeping the line moving.It’s a small pick up and go restaurant that was the only place open early on a Saturday. Thank you for providing that service to the travelers!