Staff does not want to serve, it takes them a long time to take the order, it is necessary to look for them or call
Atmosphere: 4
Food: 3
Service: 2
Kimberly Christman
We went here on Friday because Texas Roadhouse and red lobster had 55 min wait. Went to buffalos. Only 3 tables were taken and not a waitress in eye sight after 5 min finally came out and asked how many. Left and was gone for 5 mins. Came back and told us a 20 min wait. They need more employees and better management! Won't go back
Josh Slamka
Yeah, I filled out that form and heard nothing in return. Way to push your responsibility off to corporate. This type of response explains why our experience was so horrible.
Atmosphere: 1
Food: 1
Service: 1
Brittney Lueckfeld
Waited 11 minutes before I was helped at the pick up counter. Only 1 guest at the bar and 1 dining in. Finally once I was helped, they pulled my food out of the warmer. Food was awful! Would have asked for a refund but I used a giftcard and I never intend to eat there again.
Atmosphere: 1
Food: 1
Service: 1
Alissa Debell
Went in with a group and waited up front for 10 minutes made eye contact with 4 different employees when one finally came up she told me to sit anywhere in a section I walk over every table was dirty crumbs all over and dirty napkins. We find a clean one only to wait another ten minutes in hopes of water and drinks but no one ever came. Got up and left. So disappointed
Atmosphere: 1
Service: 1
Coyito Quihuis
Good customer service, very good dishes to delight the palate!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pico de Gallo
Tami Payne
Sat at the bar and was quickly served by Teana. ALWAYS pleasant and checks back on you several times when you are there! Great experience!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sweet BBQ, Traditional Wings, Nachos
Cameron Hobbs
Been in here like 5 time and it's the same every time no service nobody in there workers standing around talking to each other. With one family eating in there service should be there right away waited 10 mins nothing walked out. Wonder why the place is dead everytime service is not there will not be
Atmosphere: 1
Service: 1
justin k
Man this place is nothing but horrible… come at lunch nobody in here. 10 mins to get seated, 10 mins before I even see a waitress another 10 before we even get a drink like a half hour??? 1.5 hours for lunch in a ghostown. The service here is always just the worst. I love bdubs but I’m done with this one I’ll go to a different location from now on. The only thing I like more than food is service and that’s something this place doesn’t have.
Atmosphere: 3
Food: 4
Service: 1
Eugene Pagel
Much better than last couple
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Carrots, Celery, Traditional Wings, Boneless Wings
Short staffed. The wings that they are known by, sucked. Never going back.
Atmosphere: 1
Food: 1
Service: 3
Brian Gallagher
There was very little in the way of positive during our visit.We were seated in the only half of the dining room that was open. We then waited five plus minutes for our server to appear. We chose to order through him and not the app, which was probably the issue.Our drinks were delivered from the bar 15 minutes from ordering. We then waited 35 more minutes for one entree to be delivered. I asked the server where our appetizer was and his reply was "I don't know what they are doing in the kitchen." The rest of the food, and the appetizer, were delivered 18 minutes later. I am specific with the timing due to taking screenshots on my phone of the time because I sensed a disaster unfolding.Our remaining entrees were delivered without sides and were room temperature. Our second round of drinks were delivered after the second plating.It wasn't busy. There were four servers working half of the dining room. There was a bartender tending her phone. The manager was only seen twice. He did remove the appetizer after we asked our server for some relief.If you live in the area, make the drive to the Kenosha location.UPDATE - Regarding your automatic reply - you need to update it because that link goes to a landing page where 'Orders & Visits' does not exist. You probably want 'Want to tell us something?' and click on REACH OUT. I knocked off another star for having to click around to provide additional feedback.
Atmosphere: 2
Food: 3
Service: 1
Troy G
Great night for wings finally eating solid foods 2 weeks later after an tooth
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Asian Zing, Honey BBQ, Boneless Wings
Otf Nikko
The big waitress was rude and didn’t want to serve the black people.
Service: 1
Ryan Schmitt
Excellent, fast, delicious food, cold beer. Who couldn't ask for more!Kid-friendliness: My son and I love coming here
Staff does not want to serve, it takes them a long time to take the order, it is necessary to look for them or call
Atmosphere: 4
Food: 3
Service: 2
We went here on Friday because Texas Roadhouse and red lobster had 55 min wait. Went to buffalos. Only 3 tables were taken and not a waitress in eye sight after 5 min finally came out and asked how many. Left and was gone for 5 mins. Came back and told us a 20 min wait. They need more employees and better management! Won't go back
Yeah, I filled out that form and heard nothing in return. Way to push your responsibility off to corporate. This type of response explains why our experience was so horrible.
Atmosphere: 1
Food: 1
Service: 1
Waited 11 minutes before I was helped at the pick up counter. Only 1 guest at the bar and 1 dining in. Finally once I was helped, they pulled my food out of the warmer. Food was awful! Would have asked for a refund but I used a giftcard and I never intend to eat there again.
Atmosphere: 1
Food: 1
Service: 1
Went in with a group and waited up front for 10 minutes made eye contact with 4 different employees when one finally came up she told me to sit anywhere in a section I walk over every table was dirty crumbs all over and dirty napkins. We find a clean one only to wait another ten minutes in hopes of water and drinks but no one ever came. Got up and left. So disappointed
Atmosphere: 1
Service: 1
Good customer service, very good dishes to delight the palate!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pico de Gallo
Sat at the bar and was quickly served by Teana. ALWAYS pleasant and checks back on you several times when you are there! Great experience!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sweet BBQ, Traditional Wings, Nachos
Been in here like 5 time and it's the same every time no service nobody in there workers standing around talking to each other. With one family eating in there service should be there right away waited 10 mins nothing walked out. Wonder why the place is dead everytime service is not there will not be
Atmosphere: 1
Service: 1
Man this place is nothing but horrible… come at lunch nobody in here. 10 mins to get seated, 10 mins before I even see a waitress another 10 before we even get a drink like a half hour??? 1.5 hours for lunch in a ghostown. The service here is always just the worst. I love bdubs but I’m done with this one I’ll go to a different location from now on. The only thing I like more than food is service and that’s something this place doesn’t have.
Atmosphere: 3
Food: 4
Service: 1
Much better than last couple
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Carrots, Celery, Traditional Wings, Boneless Wings
Restaurantji Recommends
Short staffed. The wings that they are known by, sucked. Never going back.
Atmosphere: 1
Food: 1
Service: 3
There was very little in the way of positive during our visit.We were seated in the only half of the dining room that was open. We then waited five plus minutes for our server to appear. We chose to order through him and not the app, which was probably the issue.Our drinks were delivered from the bar 15 minutes from ordering. We then waited 35 more minutes for one entree to be delivered. I asked the server where our appetizer was and his reply was "I don't know what they are doing in the kitchen." The rest of the food, and the appetizer, were delivered 18 minutes later. I am specific with the timing due to taking screenshots on my phone of the time because I sensed a disaster unfolding.Our remaining entrees were delivered without sides and were room temperature. Our second round of drinks were delivered after the second plating.It wasn't busy. There were four servers working half of the dining room. There was a bartender tending her phone. The manager was only seen twice. He did remove the appetizer after we asked our server for some relief.If you live in the area, make the drive to the Kenosha location.UPDATE - Regarding your automatic reply - you need to update it because that link goes to a landing page where 'Orders & Visits' does not exist. You probably want 'Want to tell us something?' and click on REACH OUT. I knocked off another star for having to click around to provide additional feedback.
Atmosphere: 2
Food: 3
Service: 1
Great night for wings finally eating solid foods 2 weeks later after an tooth
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Asian Zing, Honey BBQ, Boneless Wings
The big waitress was rude and didn’t want to serve the black people.
Service: 1
Excellent, fast, delicious food, cold beer. Who couldn't ask for more!Kid-friendliness: My son and I love coming here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brisket, Cheese Curd Bacon Burger, Boneless Wings