Mountain Mike's Pizza

I ordered delivery I asked for extra mushrooms and light olives on my pizza when I got my order the delivery guy wouldn't approach my door I had to walk to him on top of it the pizza was cold breadsticks where steal and my pizza that I asked for thin crust and extra mushrooms wasnt thin crust at all and there where literally 5 mushrooms on my whole pizza. I called the store nicely and let them know what was wrong I was told I could bring in the pizza and they can re make it or I can have 25% of my next order. first of all I just got off work from a long day I ordered delivery because I didnt want to go anywhere second I the customer who tipped well should not be punished for there mistakes. Horrible food, horrible customer service, I told the girl on the phone I will never order from mountain Mike's again. I dont know what happened with this place but it has gone down hill

We just had the most horrible experience from Mountain Mike's at 4151 Manzanita. We ordered a pizza for delivery, was advised it would be 45 minutes which seemed reasonable since it was 5:00 PM on a very hot Sunday evening. An hour and 15 minutes later, no pizza, I called and was advised the delivery person was walking out the door with our pizza (we live less than 5 minutes away). After another 25 minutes, still no pizza, I called again and this time was told by the same service person, Lillie, that the pizza had not been made yet. She said they would start it right away. I asked her to cancel the pizza and requested to speak with the manger. I was put on hold several times (a total of 7 minutes). She returned to the phone and told me they would make the pizza and give me a complimentary appetizer. I was astonished. Again, I asked to speak to the manager, and was told there was no manager in the store and she would cancel the pizza. I then asked for a refund, and she said it would be processed in a few days. I asked for names of the onsite manager, and store manager/owner. Again, on hold - finally advised me the managers were "Harvey and Kamel and Jake" she said they were unavailable and there was nothing she could do. I told her that we were coming the restaurant and to get our money, and she replied "good, you could then pick up our pizza". REALLY! We went to the restaurant, no cars in the parking lot, absolutely not one customer in the store, and least 5 people working. Lillie cheerfully greeted us and asked how she could help. When she realized who I was, the onsite manager took over, and asked if he could help me. When I relayed our experience, he said there was nothing he could do and he could not refund our money. But, he could make our pizza. Was I being "punked"? I demanded a refund and for him to get the manager/owner on the phone. He repeated he could not refund our money. He finally called the manager, "Harvey" who refused to take our call. We were miraculously given a refund. No apology and he appeared to be irritated because we were upset. The service there was by far the worst I have ever experienced and not once did they try some type of service recovery. No CUSTOMER should receive or expect this type of service from an establishment that we are giving our money too. We will NEVER give our business to any Mountain Mike's establishment.