Dunkin'
$ • Coffee Shops, Donuts
Hours:
244 Center St, Manchester
(860) 646-9395
Customers' Favorites
Dunkin' Donuts Reviews
I visit this shop twice a week. The staff always messes us my order. Decaf, light, 5 Splenda, with caramel. Yet every time it gets messed up somehow. Today I ordered a toasted multigrain bagel with cream cheese. What I received was a multigrain bagel with butter, which had melted and proceeded to run down the front of my new shirt, leaving four nice big grease stains. When I went in to get this corrected I was met by a manager who reminded me everybody makes mistakes. Upon ordering, a print out is generated to help the employees with the orders. I would imagine these are used in creating the orders. My order for today was $11.89. I gave the young man a ten and two singles. He told me I didn’t give him enough money. I told him to please count it. He looked at me like I was from another planet. I think I should have been treated a bit better in this shop. Gee, I am sorry, we will fix this for you. Your brand is represented here, and I love your coffee, but you need to spend, perhaps, a little more time in customer service and how to treat customers. I can always get my coffee somewhere else.
Friendly staff, quick service and coffee made perfectly!!
Ratings
Hours
| Monday | 5AM - 10PM |
| Tuesday | 5AM - 10PM |
| Wednesday | 5AM - 10PM |
| Thursday | 5AM - 10PM |
| Friday | 5AM - 10PM |
| Saturday | 5AM - 10PM |
| Sunday | 5AM - 10PM |
People in Manchester Also Viewed
My sister and I went through the drive through approximately two o'clock on Friday, August 25. It wasn't busy but we still had to wait for someone to take our order. When employee started taking order, she sounded frustrated. We were seeing on the order screen that things that we ordered being taken off. She was asking questions and we were trying to make the order clear to employee. My sister asked if she got the order. The microphone was not clear on the outside. Employee said that sister didn't have to be so rude and that she wasn't taking order and shut off microphone. One star is lowest I can go. I don't have to badmouth Dunkin Donuts, employee doing good job on her own. That's how you lose business.