Customers` Favorites
“We usually go to the one in Engle toad but was out in Strongsville. Went in staff made you feel so welcome from the start .I think the manager name was Will greeted myself and other customers right away while it seemed like he was training a new younger female .Food was absolutely made to the T the way I wanted it but what made the experience was that this manager was running a tight ship verry friendly and well organized team . I EVEN HEARD THIS MAN GREET A REGULAR CUSTOMER BY HER NAME SAY ITS GREAT SEEING TOU AGAIN AND ASKWD HOW HER AND HER FAMILY WAA THIS IS GHE CUSTOMER SERVICE WANT .As a supervisor in a business myself we are only as strong as our leader I give props to this man and also his team .I will only be going here from now on .Thank you for the great meal,service, and experience“
Customers` Favorites
“Picture it, mall is closing and a tired Mom and toddler need to eat. Toddler is very upset about leaving the playplace, is hungry and now throwing a fit. Mom orders food and is given fries right away. While trying to juggle her purse, drink and an upset toddler the Mom gives the toddler a fry but it is too hot and toddler drops it on the floor. The cashier apologizes even though it's not his fault and the Mom explains it's been a long day and the toddler is just tired and emotional per usual. The cashier reaches over and hands a small free package of cookies to give to the toddler. The crying stops, Mom breathes and in just a moment a stranger has helped more than they could know. Thank you for your thoughtful gesture. You truly made a difference in that Mom's day. Food was so delicious and quick too. ❤️“
Customers` Favorites
“Stopped for a Cheesesteak meal today, 4/22/23 around 5pm. Everything was cooked just right, and delicious. I'll certaintly be going back. Also, staff very friendly and restaurant very clean. Thanks!“
Customers` Favorites
“Had a great visit overall! Customer service was phenomenal! Wagdy (hope I spelled that correctly) was so helpful and made sure our order was correct since there is an allergy in our party. The new Louisiana Cajun fries were delicious! Definitely try them out!Dietary restrictions: Took dairy allergy very serious and we appreciated that!“
Customers` Favorites
“I really like everything about this Mr Hero. The owner is so nice, I look forward to a little conversation whenever I stop in to pick up something to eat. The restaurant is always clean and the same guy has been cooking food in there for as long as I can remember. There are other Mr. Hero's in the area but this is MY Mr Hero! The food is always piping hot and cooked to order. Anything that is a special request is always done.“
Customers` Favorites
“The subs here are very tasty! The wings are ok, the milkshake are good but can be a little more thicker (I'm sure if yu ask, they will ablige) they stay open pretty late for people who get off work late and want to grab a quick bite to eat.“
Customers` Favorites
“This is the CLEANEST Mr. Hero I've ever seen! I called ahead to confirm closing time and they informed me when I should arrive to ensure that I wouldn't cut it too close. Located in a shopping plaza, the restaurant was easy to find. The place was so clean! I always visit a Mr. Hero when I'm in town and I was not disappointed! The staff was friendly, knowledgeable and professional. Everything was fresh and tasty as always! Thanks! ??Romanburger?Parking: Parking was plentiful in the large plaza.“
Customers` Favorites
“The fellas were really kind, the cashier I believe ones was named like Khalil or something like that. He was really kind and helpful and did not seem to get inpatient as I answered the phone in front of him. usually I don't answer the phone at these odd times but it was my divorce lawyer. Khalil even asked about it such as if I get to keep the car and when I get to see my kids. I thought it was rude at first but I saw his pretty eyes and I knew he was a kind man. The chef in the back was really good at what he does, not compared to usually from this location. I think someone said his name was Michael, shout out to you Mikey!!. The only reason I could not give a five was because of rude manager who was interrupting Kahlil while he was taking my order. Also a dollar fifty for extra meat, come on dog that's to much!!“
Customers` Favorites
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“Craved my annual Romanburger, and this place was on the way.. wow.. unlike most Mr Hero's spots, this was clean, friendly, fast, and high quality! The food actually LOOKED exactly like the ads! Fresh, tasty, served with a smile. Must be family owned, because the pride showed!“