White Rhino Coffee

Name: White Rhino Coffee
Address: 8075 FM 423, Frisco, Texas, 75036, US
Telephone: (214) 841-3855
Price range: $
Rating: 4.3

$ • Coffee Shops

Hours:
8075 FM 423, Frisco
(214) 841-3855

Menu Order Online

Customers' Favorites

Bagel & Cream Cheese or Jam

Love Notes Latte

Bluberry Muffin

Cinnamon Roll

Drip Coffee

Cold War

White Rhino Coffee Reviews

4.3 (76)

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May 2024

I was highly disappointed with the customer service at the Mansfield location today. I visited White Rhino over the weekend and tried their cinnamon roll. I liked it so much that I decided to place an order online for 10 cinnamon rolls to be picked up on Monday. Mind you, I was able to place the order and pay in advance online. So, this morning, I go through the drive through at the WR in Mansfield and I was told that my order wasn't ready yet and to pull up to the window. The first problem was when I got to the window, the lady tells me that they only have 13 cinnamon rolls to last them until their shipment comes in on Wednesday, so they refused to fulfill my order of 10 cinnamon rolls. Then, when I asked for a refund, the lady didn't even attempt to try to refund me on their register. She kept telling me "You have to refund it on your end." So I ended up having to go into the store to try to figure it out. She told me to call my bank and asked if they can refund the money. Are you kidding me?! So you mean you've never refunded anyone at this store? If I would have left and called my bank, it would have been my word against hers that I didn't get my order. Thankfully, another lady that was working there figured it out and gave a me a refund and a free coffee. I really thought I had found a good coffee company, but the refusal to fulfill my order and to try to make me refund myself was unprofessional and absurd. And for that, White Rhino won't be getting any more of my money.

November 2022

Best customer service and delicious food!!

More Reviews(76)