We had made a reservation to celebrate a special occasion and unfortunately, our experience was far less than stellar.The food at this location is ok, just a far cry from what we are used to at their other locations. The side of vegetables all looked like they had been dried out from sitting under the heat lamp for far too long.The biggest issue was our inattentive server. It’s a bit troublesome when you are only 1 or 3 tables in the whole restaurant. He was not around to refill our drinks, did not seem personable, and even charged us incorrectly for a dessert we did not order (we didn’t order any desserts).Overall, I wouldn’t say this is a great keg location. You’re better off just trying something else in Banff.
Atmosphere: 2
Food: 3
Service: 1
Sarah A
Food was meh. If you can, I’d recommend going somewhere else. Food was nothing special. Drinks were great- recommend the watermelon cosmo.
Atmosphere: 5
Food: 3
Service: 4
S K
Keg never disappoints. Great location with amazing service. Steak cooked to perfection and very tender. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Rare Steak with Garlic Mashed Potatoes
JPA Par
Excellent service! The service staff are attentive and have a ready smile. Great food and good location.
Atmosphere: 5
Food: 5
Service: 5
Darcy Westfall
Like most Kegs, always good food and good service
Curtis Wall
I would like to thank Theresa for doing a wonderful job being our waitress. She did an excellent job and we would love to come back to the Keg again !! CHK 9595 table 43/2 gst 2 . April 13/ 24 707 pm
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Billy Miner Pie Dessert, Caesar Salad
Jessica Jess
Food was amazing and so was the staff! Highly recommend we came for breakfast and dinner! Had the Benny for breakfast and it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Dieter Buchner
Dinner inside the Caribou Lodge Hotel is The Keg Restaurant.The dinner was generally good, we ordered Filet Mignion, some pork ribs with fries.And Pistachio Salmon.A bottle of Roberto Mondavi red wine.Very quiet atmosphere and very attentive and cordial service.
Atmosphere: 4
Food: 4
Service: 5
Sienna Emigh
We’ve been coming here ever since I was young. it’s always been a great place to come for more upscale food and great service. it never seems to disappoint! Our food was brought out in great timing and hot/fresh, our server (Ellen) was great and always made sure to check on us for food questions, drink refill's, etc.Was a good experience!
We were in Banff and kids wanted to celebrate my birthday here. Staff is so friendly and he even gave me birthday cake for dessert! We love the ice cream cake!!! Thank you!
Paul Woolcock
Only had breakfast here. The self service buffet is rather dried out and over cooked - it's much better to go for something off the menu, such as The Mountaineer which will set you up for the day and is slightly cheaper.
Atmosphere: 4
Food: 4
Service: 4
Kimberley Jackson
The service from our waiter was amazing my steak was under cooked . Medium rare came out raw but was willing to overlook it . We were having a nice meal with family and friends 6 of us . Enjoying ourselves not being loud or rude , we all had one drink . We all see 2 rcmp vehicles pull u-turn with lights going .. so we joked that they were coming to get one of our party . Turns out they were . They came flying into restaurant up to a gentleman sitting by himself realized it was the wrong gentleman and came to our table ( hands were on their holsters ) they asked if anyone was wearing an axe . One of our party wanted to show another the hatchet he got for Christmas so he wore it sheathed in a holster on his belt down to the dining room and actually didn’t even take it out to show Instead of asking him about it , or asking him to take it back to his room they called the RCMP . Who came in as if someone was being threatened and held hostage .. it was embarrassing for the whole table and especially the person who had the hatchet. Again sheathed and in a holster . The police said someone called and said they felt threatened.. they asked him to put it away ( not illegal to have it .. not illegal to wear it , we were all calmly eating dinner not being rowdy in a bar ) no reason for anyone to feel threatened . He said certainly and got up from the table and was going to walk it up to the room .. the RCMP made a point of accompanying him ( not necessary he was doing as he was asked would drop it in room and come back )then the RCMP started grilling him about his name wanting to see his ID etc ..all in front of everyone in restaurant . It ruined our meal that we paid a lot of money for .. our friend came back and left right away because he was so embarrassed. Honestly any one of the staff could have asked him quietly to take it upstairs there was no reason to call RCMP and ruin a nice dinner and make any of us feel like criminals..( our waiter didn’t even know about it or that RCMP were called and had no issues with our table and had been joking around with our friend )I regret that we paid for a meal that all of us lost our appetite and barely ate because of an avoidable incident.
Atmosphere: 1
Food: 3
Service: 5
Sabrina
Great food. Great staff. Wonderful experience.Dietary restrictions: Let my waitress know of an allergy and she did amazing letting the kitchen know and reassuring me of each and every step she took in order to ensure my physical safety. Lovely staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Rare Steak with Garlic Mashed Potatoes, Steak and Lobster
Ute Sheriff
The food was very good. Unfortunately there was only 1 rib steak left on Friday evening, so the others had to eat something else. Poorly planned. The waitress was a bit overwhelmed. Otherwise it was pretty good.
Excellent breakfast and service good variety
Atmosphere: 5
Food: 5
Service: 5
We had made a reservation to celebrate a special occasion and unfortunately, our experience was far less than stellar.The food at this location is ok, just a far cry from what we are used to at their other locations. The side of vegetables all looked like they had been dried out from sitting under the heat lamp for far too long.The biggest issue was our inattentive server. It’s a bit troublesome when you are only 1 or 3 tables in the whole restaurant. He was not around to refill our drinks, did not seem personable, and even charged us incorrectly for a dessert we did not order (we didn’t order any desserts).Overall, I wouldn’t say this is a great keg location. You’re better off just trying something else in Banff.
Atmosphere: 2
Food: 3
Service: 1
Food was meh. If you can, I’d recommend going somewhere else. Food was nothing special. Drinks were great- recommend the watermelon cosmo.
Atmosphere: 5
Food: 3
Service: 4
Keg never disappoints. Great location with amazing service. Steak cooked to perfection and very tender. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Rare Steak with Garlic Mashed Potatoes
Excellent service! The service staff are attentive and have a ready smile. Great food and good location.
Atmosphere: 5
Food: 5
Service: 5
Like most Kegs, always good food and good service
I would like to thank Theresa for doing a wonderful job being our waitress. She did an excellent job and we would love to come back to the Keg again !! CHK 9595 table 43/2 gst 2 . April 13/ 24 707 pm
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Billy Miner Pie Dessert, Caesar Salad
Food was amazing and so was the staff! Highly recommend we came for breakfast and dinner! Had the Benny for breakfast and it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Dinner inside the Caribou Lodge Hotel is The Keg Restaurant.The dinner was generally good, we ordered Filet Mignion, some pork ribs with fries.And Pistachio Salmon.A bottle of Roberto Mondavi red wine.Very quiet atmosphere and very attentive and cordial service.
Atmosphere: 4
Food: 4
Service: 5
We’ve been coming here ever since I was young. it’s always been a great place to come for more upscale food and great service. it never seems to disappoint! Our food was brought out in great timing and hot/fresh, our server (Ellen) was great and always made sure to check on us for food questions, drink refill's, etc.Was a good experience!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
We were in Banff and kids wanted to celebrate my birthday here. Staff is so friendly and he even gave me birthday cake for dessert! We love the ice cream cake!!! Thank you!
Only had breakfast here. The self service buffet is rather dried out and over cooked - it's much better to go for something off the menu, such as The Mountaineer which will set you up for the day and is slightly cheaper.
Atmosphere: 4
Food: 4
Service: 4
The service from our waiter was amazing my steak was under cooked . Medium rare came out raw but was willing to overlook it . We were having a nice meal with family and friends 6 of us . Enjoying ourselves not being loud or rude , we all had one drink . We all see 2 rcmp vehicles pull u-turn with lights going .. so we joked that they were coming to get one of our party . Turns out they were . They came flying into restaurant up to a gentleman sitting by himself realized it was the wrong gentleman and came to our table ( hands were on their holsters ) they asked if anyone was wearing an axe . One of our party wanted to show another the hatchet he got for Christmas so he wore it sheathed in a holster on his belt down to the dining room and actually didn’t even take it out to show Instead of asking him about it , or asking him to take it back to his room they called the RCMP . Who came in as if someone was being threatened and held hostage .. it was embarrassing for the whole table and especially the person who had the hatchet. Again sheathed and in a holster . The police said someone called and said they felt threatened.. they asked him to put it away ( not illegal to have it .. not illegal to wear it , we were all calmly eating dinner not being rowdy in a bar ) no reason for anyone to feel threatened . He said certainly and got up from the table and was going to walk it up to the room .. the RCMP made a point of accompanying him ( not necessary he was doing as he was asked would drop it in room and come back )then the RCMP started grilling him about his name wanting to see his ID etc ..all in front of everyone in restaurant . It ruined our meal that we paid a lot of money for .. our friend came back and left right away because he was so embarrassed. Honestly any one of the staff could have asked him quietly to take it upstairs there was no reason to call RCMP and ruin a nice dinner and make any of us feel like criminals..( our waiter didn’t even know about it or that RCMP were called and had no issues with our table and had been joking around with our friend )I regret that we paid for a meal that all of us lost our appetite and barely ate because of an avoidable incident.
Atmosphere: 1
Food: 3
Service: 5
Great food. Great staff. Wonderful experience.Dietary restrictions: Let my waitress know of an allergy and she did amazing letting the kitchen know and reassuring me of each and every step she took in order to ensure my physical safety. Lovely staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Rare Steak with Garlic Mashed Potatoes, Steak and Lobster
The food was very good. Unfortunately there was only 1 rib steak left on Friday evening, so the others had to eat something else. Poorly planned. The waitress was a bit overwhelmed. Otherwise it was pretty good.
Atmosphere: 4
Food: 5
Service: 4