I genuinely hate giving bad reviews, but every bad review you see about overcharging (ALMOST in my case) and miscommunication is true. I wish to give you guys the benefit of the doubt, but I need to share the mental breakdown I nearly had with this incident. I’m sure you all are great people and we all have horrible days where we make mistakes but there NEEDS to be better communication because this simply CANNOT happen again.I reserved for 3 people over the phone. I get there with my two friends and I say I have a reservation for 3 people along with my name (even with my 3 fingers up). Guy brings me to the room and all 3 of us are surprised like why is this a huge room that could house all the spider-people from Into The Spider-Verse LOL? I obviously leave to talk to him about it why the room is so big when I just reserved for 3 people. He tells me I reserved for 20-24 people. HUH? I emphasize I called 30 minutes ago and said 3 people… there’s a chance the guy on the phone got it wrong because he couldn’t even spell my name right 5 times. He tells me I can’t change the room and I’m like… um ok I’ll just go then. He tells me I still have to pay for the room so I ask how much it is. Imagine my jaw dropping when I see that he’s trying to get me to front a room I never requested for $240+? I get it, he assumed I was the person who did request it.Thankfully the actual big group came in and I’m not sure how you get Britney out of my 2 letter name. He realized his mistake and apologized a couple times. The same guy asked me how they would get 20-24 out of 3… I don’t know, you tell me how you get Britney from my name!I wasn’t given anything else other than the apology. It was a wild and disheartening first experience to say the least. Who knows if the big group never came and what could’ve transpired. That being said, please… do communicate with your customers better and ensure you have the right person. This might just be an isolated experience, but that could’ve had serious consequences that both the business and customer do not need to experience.
Service: 1
Garth Slaney
My favourite place for karaoke in Calgary.
Brian Pho
Great experience
Erynn Paston
My friend had her birthday party here last night and we Had the best time ever. David and Lee were working and they Served us with the best service ever. Gave us shots on the house and came In whenever we needed help or needed some things cleaned up. Gave our designated driver free pop since she wasn’t drinking which was so kind so everyone was included. I loved that the rooms were private and they had every song you could ever imagine. 10/10 experience will definitely be coming here again for a fun night out. ?
Atmosphere: 5
Food: 5
Service: 5
Graham Ridewood
A friend hosted their birthday at Bacchus last night and we had an incredible time. The staff were all friendly and professional, and arrived promptly to our private room when called. We had booked for 3hours, but were having so much fun we opted to extend our time not once but twice! We were treated to a round of shots on the house for our stay, which was greatly appreciated. We will certainly be back
Atmosphere: 5
Service: 5
Jasper Bicknell
Had a fantastic time at Bacchus last night for my friend's birthday in a private room. The sound was awesome, the service was great and everybody was very friendly, and we even got a complimentary shot when we added another hour! There's an 18% automatic gratuity added for groups over 6, though I would have tipped that amount anyway :)
Atmosphere: 5
Service: 5
B V
So much fun, I've gone in groups and solo, evey time was a blast.
Atmosphere: 5
Food: 5
Service: 5
N
The lady that charged us friday night before we left was super rude when we were trying to communicate nicely to her. We were told only 2 ppl out of the 11 ppl in our group paid so far when in fact 3 ppl in our group has already paid so they charged our group extra $30. Plus our mic also kept having problems.
Atmosphere: 1
Food: 1
Service: 1
CPS
We booked a 10:30 room, arrived there on time, and were told we had to wait another 10 minutes. When we got in, the second we sat down they already started the time without explaining how it works. Then we went and tried to order and they took forever to come in just to ask what we wanted to order. When we finally ended they tried to charge me $230 when it was originally only $100. One of the worst experiences I’ve had for karaoke
Atmosphere: 1
Service: 1
Jerome Garcia
A huge thank you to the bartender Mr. Lee - for his dedication of providing such an outstanding service to a group 30+ people in the lobby while attending the rooms. He dealt with everything single-handedly without displaying nothing but a smile. My friends and I were extremely pleased - part of what made our night memorable!Thank you again, Lee!
Very overpriced drinks if you like asian kareoke it's ok but over all late night no vibes juts overpriced drinks like 21$ for a bottle of soju which to me is insane.
Atmosphere: 1
Service: 3
Allam El-Dib
Selection of songs was alright. Room was a bit cramped for 5 people there’s no space to get up and dance/jam during karaoke, only sitting. The soju is super overpriced 20$ a bottle when you can get them for 10$ at liquor stores. Service was really kind.
Atmosphere: 4
Food: 3
Service: 5
Matthew Henderson
Lady with full on bangs was rude and impatient when we asked her something..
Katie L
Poor staff experience. Overcharged me after I specifically told them what I was paying for and was told they could split my group’s bill so I’d only pay my part. Ended up paying for a good chunk of my group after asking multiple times if the high price they kept telling me was correct. Two employees listening to me question the price should’ve been able to understand their mistake and how to split the cost of a bill and not overcharge a single person. Won’t be back again.
Angel Rose Buenaagua
Bacchus 5th Karaoke Bar offers a fantastic setting for a night of musical entertainment. The vibrant ambiance, wide song selection, and friendly staff make it a go-to destination for karaoke lovers. Whether you're celebrating a special occasion or simply looking to have a great time with friends, Bacchus 5th is the place to let your inner diva shine.
I genuinely hate giving bad reviews, but every bad review you see about overcharging (ALMOST in my case) and miscommunication is true. I wish to give you guys the benefit of the doubt, but I need to share the mental breakdown I nearly had with this incident. I’m sure you all are great people and we all have horrible days where we make mistakes but there NEEDS to be better communication because this simply CANNOT happen again.I reserved for 3 people over the phone. I get there with my two friends and I say I have a reservation for 3 people along with my name (even with my 3 fingers up). Guy brings me to the room and all 3 of us are surprised like why is this a huge room that could house all the spider-people from Into The Spider-Verse LOL? I obviously leave to talk to him about it why the room is so big when I just reserved for 3 people. He tells me I reserved for 20-24 people. HUH? I emphasize I called 30 minutes ago and said 3 people… there’s a chance the guy on the phone got it wrong because he couldn’t even spell my name right 5 times. He tells me I can’t change the room and I’m like… um ok I’ll just go then. He tells me I still have to pay for the room so I ask how much it is. Imagine my jaw dropping when I see that he’s trying to get me to front a room I never requested for $240+? I get it, he assumed I was the person who did request it.Thankfully the actual big group came in and I’m not sure how you get Britney out of my 2 letter name. He realized his mistake and apologized a couple times. The same guy asked me how they would get 20-24 out of 3… I don’t know, you tell me how you get Britney from my name!I wasn’t given anything else other than the apology. It was a wild and disheartening first experience to say the least. Who knows if the big group never came and what could’ve transpired. That being said, please… do communicate with your customers better and ensure you have the right person. This might just be an isolated experience, but that could’ve had serious consequences that both the business and customer do not need to experience.
Service: 1
My favourite place for karaoke in Calgary.
Great experience
My friend had her birthday party here last night and we Had the best time ever. David and Lee were working and they Served us with the best service ever. Gave us shots on the house and came In whenever we needed help or needed some things cleaned up. Gave our designated driver free pop since she wasn’t drinking which was so kind so everyone was included. I loved that the rooms were private and they had every song you could ever imagine. 10/10 experience will definitely be coming here again for a fun night out. ?
Atmosphere: 5
Food: 5
Service: 5
A friend hosted their birthday at Bacchus last night and we had an incredible time. The staff were all friendly and professional, and arrived promptly to our private room when called. We had booked for 3hours, but were having so much fun we opted to extend our time not once but twice! We were treated to a round of shots on the house for our stay, which was greatly appreciated. We will certainly be back
Atmosphere: 5
Service: 5
Had a fantastic time at Bacchus last night for my friend's birthday in a private room. The sound was awesome, the service was great and everybody was very friendly, and we even got a complimentary shot when we added another hour! There's an 18% automatic gratuity added for groups over 6, though I would have tipped that amount anyway :)
Atmosphere: 5
Service: 5
So much fun, I've gone in groups and solo, evey time was a blast.
Atmosphere: 5
Food: 5
Service: 5
The lady that charged us friday night before we left was super rude when we were trying to communicate nicely to her. We were told only 2 ppl out of the 11 ppl in our group paid so far when in fact 3 ppl in our group has already paid so they charged our group extra $30. Plus our mic also kept having problems.
Atmosphere: 1
Food: 1
Service: 1
We booked a 10:30 room, arrived there on time, and were told we had to wait another 10 minutes. When we got in, the second we sat down they already started the time without explaining how it works. Then we went and tried to order and they took forever to come in just to ask what we wanted to order. When we finally ended they tried to charge me $230 when it was originally only $100. One of the worst experiences I’ve had for karaoke
Atmosphere: 1
Service: 1
A huge thank you to the bartender Mr. Lee - for his dedication of providing such an outstanding service to a group 30+ people in the lobby while attending the rooms. He dealt with everything single-handedly without displaying nothing but a smile. My friends and I were extremely pleased - part of what made our night memorable!Thank you again, Lee!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Appetizer Platter
Restaurantji Recommends
Very overpriced drinks if you like asian kareoke it's ok but over all late night no vibes juts overpriced drinks like 21$ for a bottle of soju which to me is insane.
Atmosphere: 1
Service: 3
Selection of songs was alright. Room was a bit cramped for 5 people there’s no space to get up and dance/jam during karaoke, only sitting. The soju is super overpriced 20$ a bottle when you can get them for 10$ at liquor stores. Service was really kind.
Atmosphere: 4
Food: 3
Service: 5
Lady with full on bangs was rude and impatient when we asked her something..
Poor staff experience. Overcharged me after I specifically told them what I was paying for and was told they could split my group’s bill so I’d only pay my part. Ended up paying for a good chunk of my group after asking multiple times if the high price they kept telling me was correct. Two employees listening to me question the price should’ve been able to understand their mistake and how to split the cost of a bill and not overcharge a single person. Won’t be back again.
Bacchus 5th Karaoke Bar offers a fantastic setting for a night of musical entertainment. The vibrant ambiance, wide song selection, and friendly staff make it a go-to destination for karaoke lovers. Whether you're celebrating a special occasion or simply looking to have a great time with friends, Bacchus 5th is the place to let your inner diva shine.