The staff were extremely friendly and the property was very clean. Since the hotel was pet friendly we brought our small dog along but there was nowhere safe for the dog to relieve herself close by. There were grassy areas, one was 2 blocks away and one was 4 blocks away both had lots of homeless people openly doing drugs, broken glass, & and empty viles of unknown substances laying around. This is a very nice hotel but not for pets even though it's labeled as pet friendly. It would be great if the management put a pet relief green space area on the roof of the hotel where pets could be taken for a safe place to do their thing even if it's fake grass. Maybe supply bags and a hose so owners could clean up any mess their dog might make.
Kathleen1
Fabulous location. The rooms are spacious, clean and fresh. The housekeeping staff are amazing keeping the room replenished with fresh towels and bed linen. Wifi very patchy. No bathrobes in room as stated. Regency Club Lounge is expensive, and the quality of the food was just alright if a little cold. Gluten free bread, only on request and a muffin. No further gluten free options available throughout the day – staff were a little abrupt and hovered unwelcomingly. The Regency Club Lounge has no atmosphere and lacks appearance. It was an empty room with a few large event table and chairs put in it. It was not set up for dining, table clothes were not changed after each guest, you cleared away your own dishes. It was not a pleasant experience or inviting. The hotel doesn't look that well from outside but is nice enough when you are in, nothing special.
DJSC007
The best hotel downtown Calgary! Located right beside Stephen Avenue and near the Calgary Tower! The rooms are so so nice! They have the comfiest beds and best pillows ever. Our entire family loved our suite and loved the Hyatt Regency! 10/10 recommend! The room service food is also amazing.
hyatt880
We arrived 1.5h after check in time (3:00PM vs 4:30PM) and our rooms were not ready. They were ready 2.5h (5:30PM) after check-in time and nobody notified us, we had to go to the room ourselves to check. Front desk staff offered to comp our parking ($32, after we insisted it to be comped) and when we tried leaving the parkade it was not comped.
Anonymousowl
Wifi rarely worked. The parking in the Telus convention centre next door is half the price. Will not be staying again. Also the price I booked for didn’t show taxes or additional “fees” so my bill at the end was a bit of a shock. Not very sound proof. Toilets are very loud and I could hear the guy peeing upstairs in the morning.
alaaaldina2023
Very poor Internet services.. I am complexly disappointed and upset of WIFI. I claimed many times at the front desk and they transferred me to the internet provider who called my room saying that all will be ok, but was not OK and the Internet speed is making me sick. You should respect giving good service to your guests. I will not come to this hotel again.
popertj
The hotel has very modern rooms and is in a perfect location downtown, steps from shops and restaurants. Room was very large, nice view of city. Fridge, coffee maker, lots of counter space/storage and outlets for electronics. Pool on 18th floor had a nice view of city. Everything was very clean and staff were very helpful. The tv in the room was very large, everything was perfect, would definitely stay again!
OnItAuto360
Have stayed with hyatts before this was pretty sub par. Great stay great trip to Calgary just need to improve their cleaning standards and address hot water delays such a waste of water. Restaurant was amazing downstairs
aadityasingh25
I stayed for 11 nights and my points were not credited to me. I also struggled to find someone to help me with my program, person responsible went on leave and receptions had no idea about our meetings. They asked me to contact concern person and when I contacted concerned department, they hold my call and never answered back, I waited on line for 20 minutes.
car0lq369
It was an excellent experience! Check-in was very smooth. Front Desk were very professional. Guest Attendants and Housekeeping are one of the best. Our room was more than we expected. I love their beds. It feels like you want to stay in bed the whole time. The hotel was very accessible to many restaurants and very close to Calgary Tower. We enjoyed our stay and we will definitely come back here. We booked our stay at the Regency Club Suite. I will definitely recommend this hotel to family and friends!
My husband and I enjoyed our stay at the Hyatt Regency, we were there for business. The room was very nice, large bathroom, extra large rainfall shower. Staff very helpful. Convenient location. Beds were comfortable.
BigHotshoes
This is by far one of the better Hyatts. The room was very clean. Bed linen is very compfortable. Filtered water in the bathroom. The mini fridge did not freeze and destroy my food. The swimming pool is one of the best and the changing room is well appointed. The water is really clean no cleanng odours.
Laura W
I've stayed at the Hyatt several times for dance competitions. The hotel is in the heart of Calgary, on the rapid transit line and easily accessible. The rooms are comfortable and clean. Service is great and the food is excellent. You can't go wrong staying here!
debbiebannick
Very accommodating staff…answered my questions when I called and actually followed through when I got there…friendly and fast and efficient . Staff were always stopping to ask if you needed any help or direction.
ScorpianQueen
Location was great especially for the Calgary tower and downtown entertainment. Parking is expensive and poor availability. Only one restaurant in hotel. Very clean. No towel bars in the bathroom which was inconvenient and odd.
The staff were extremely friendly and the property was very clean. Since the hotel was pet friendly we brought our small dog along but there was nowhere safe for the dog to relieve herself close by. There were grassy areas, one was 2 blocks away and one was 4 blocks away both had lots of homeless people openly doing drugs, broken glass, & and empty viles of unknown substances laying around. This is a very nice hotel but not for pets even though it's labeled as pet friendly. It would be great if the management put a pet relief green space area on the roof of the hotel where pets could be taken for a safe place to do their thing even if it's fake grass. Maybe supply bags and a hose so owners could clean up any mess their dog might make.
Fabulous location. The rooms are spacious, clean and fresh. The housekeeping staff are amazing keeping the room replenished with fresh towels and bed linen. Wifi very patchy. No bathrobes in room as stated. Regency Club Lounge is expensive, and the quality of the food was just alright if a little cold. Gluten free bread, only on request and a muffin. No further gluten free options available throughout the day – staff were a little abrupt and hovered unwelcomingly. The Regency Club Lounge has no atmosphere and lacks appearance. It was an empty room with a few large event table and chairs put in it. It was not set up for dining, table clothes were not changed after each guest, you cleared away your own dishes. It was not a pleasant experience or inviting. The hotel doesn't look that well from outside but is nice enough when you are in, nothing special.
The best hotel downtown Calgary! Located right beside Stephen Avenue and near the Calgary Tower! The rooms are so so nice! They have the comfiest beds and best pillows ever. Our entire family loved our suite and loved the Hyatt Regency! 10/10 recommend! The room service food is also amazing.
We arrived 1.5h after check in time (3:00PM vs 4:30PM) and our rooms were not ready. They were ready 2.5h (5:30PM) after check-in time and nobody notified us, we had to go to the room ourselves to check. Front desk staff offered to comp our parking ($32, after we insisted it to be comped) and when we tried leaving the parkade it was not comped.
Wifi rarely worked. The parking in the Telus convention centre next door is half the price. Will not be staying again. Also the price I booked for didn’t show taxes or additional “fees” so my bill at the end was a bit of a shock. Not very sound proof. Toilets are very loud and I could hear the guy peeing upstairs in the morning.
Very poor Internet services.. I am complexly disappointed and upset of WIFI. I claimed many times at the front desk and they transferred me to the internet provider who called my room saying that all will be ok, but was not OK and the Internet speed is making me sick. You should respect giving good service to your guests. I will not come to this hotel again.
The hotel has very modern rooms and is in a perfect location downtown, steps from shops and restaurants. Room was very large, nice view of city. Fridge, coffee maker, lots of counter space/storage and outlets for electronics. Pool on 18th floor had a nice view of city. Everything was very clean and staff were very helpful. The tv in the room was very large, everything was perfect, would definitely stay again!
Have stayed with hyatts before this was pretty sub par. Great stay great trip to Calgary just need to improve their cleaning standards and address hot water delays such a waste of water. Restaurant was amazing downstairs
I stayed for 11 nights and my points were not credited to me. I also struggled to find someone to help me with my program, person responsible went on leave and receptions had no idea about our meetings. They asked me to contact concern person and when I contacted concerned department, they hold my call and never answered back, I waited on line for 20 minutes.
It was an excellent experience! Check-in was very smooth. Front Desk were very professional. Guest Attendants and Housekeeping are one of the best. Our room was more than we expected. I love their beds. It feels like you want to stay in bed the whole time. The hotel was very accessible to many restaurants and very close to Calgary Tower. We enjoyed our stay and we will definitely come back here. We booked our stay at the Regency Club Suite. I will definitely recommend this hotel to family and friends!
Restaurantji Recommends
My husband and I enjoyed our stay at the Hyatt Regency, we were there for business. The room was very nice, large bathroom, extra large rainfall shower. Staff very helpful. Convenient location. Beds were comfortable.
This is by far one of the better Hyatts. The room was very clean. Bed linen is very compfortable. Filtered water in the bathroom. The mini fridge did not freeze and destroy my food. The swimming pool is one of the best and the changing room is well appointed. The water is really clean no cleanng odours.
I've stayed at the Hyatt several times for dance competitions. The hotel is in the heart of Calgary, on the rapid transit line and easily accessible. The rooms are comfortable and clean. Service is great and the food is excellent. You can't go wrong staying here!
Very accommodating staff…answered my questions when I called and actually followed through when I got there…friendly and fast and efficient . Staff were always stopping to ask if you needed any help or direction.
Location was great especially for the Calgary tower and downtown entertainment. Parking is expensive and poor availability. Only one restaurant in hotel. Very clean. No towel bars in the bathroom which was inconvenient and odd.