Terrible customer service. The two girls working seem extremely annoyed to see customers walk through the door. Would highly recommend making a change asap as this is something that hasn’t been brought up just once in the reviews.
Danny Pawlik
This place has fallen so far. They replaced all their old amazing staff with a couple small girls that are driving this place to the ground. Very rude and clearly don’t care. I’ve even seen them sleeping on the tables. The food always looks old now. lids are always off the food letting everything dry out when it’s not busy. Guacamole is always brown. Honestly, I don’t have anything good to say about this location anymore. It’s such a shame and I hope whoever is in charge can figure it out before a health inspector forces them to.If you’re considering going here, do yourself a favor and go somewhere else.
Cynthia Goold
Down Hill. Been here a lot. Pretty sure I reviewed this place years ago with a glowing review. Today....not so much. I don't know what it is but this place has gone down hill in the last year or so. From the miserable people behind the counter today to bland, boring food that doesn't have the same quality it used to. May be a sign of the covid times but really you won't build your business back up from the damage by unhappy employees that are borderline rude and reducing the quality of the ingredients. Don't know if I will be back. My hope is something changes but until it does, not sure it's worth spending your hard earned $$ here. I know I won't be. Sorry mucho.
Chris Chambers
Great! One of my favourite go to places.The burritos without rice and double meat are almost a perfect balance of macros
Khushman Kaur
I had a really good experience last night. I came from BC to Alberta and the food was so good. Excellent customer service from the staff. Would love to visit again whenever I visit alberta.
sukhjit singh
the best meal ever i had on this location.staff os always welcoming and smiles. always happy with food and service.
Mary Martin
Went with some co workers on my lunch, 12-1 no one was in the restaurant and everything was empty, all the sauces empty, the tortilla warmer empty the “queso cheese” was cold and watery the vegetables where frozen ice cold. The rice tasted 2 days old if not longer. The 3 young girls had a attitude with not only me but the people after.I will not be returning to this location
Julie P
Went in and there wasn't anyone here, asked for a Large Burrito and she asked me if I wanted Roasted Veggies I said yes, she then dragged the tongs and scrapped them around in the tray and it was literally empty so all she grabbed out was one sliver of a red pepper and one of a green pepper I was shocked, then she asked me if I wanted Beans and I said yes black and all other stores I have been to have always let the liquid from the Beans drain a bit until the place them on your Burrito but not her, she threw them on the top liquid and all thus SOAKING my Burrito it was a HOT MESS, I of course didn't realize how bad it was till I was back at my hotel, 15 mins away. And both the girl making the Burrito and the lady at the till said maybe 2 words to me, SO RUDE!!
Sai Niranjan
No taste at all. No flavour.Big size green peppers.No Smile on the girl face.Unwelcoming.
Sasha Zilinski
Very clean establishment and delicious HUGE portions. Worth it for the price.
Food is really good. Only 4 stars because they dont warn customers how ungodly spicy their hot salsa is and that it burns just as bad coming out as it does going in
Akash Cheema
Food and service was excellent. Love to come here again.
Noel So
Simran was super helpful, friendly, and professional! One of the best customer service in Edmonton.
bboops
Called to do a pick up order, was at work and ordering for more than myself, can't stand in line, also don't have time to go online and order for numerous people. When I called, she didn't question anything just said, "no, can't take phone orders". First time I've ever been told that! Guess they will be losing money, as me and my coworkers eat out on a regular basis and this was our first time wanting to try Mucho Burrito. Luckily the Rio Can location was very friendly and took my order. They will get our money going forward. Your loss Baseline location!
Angie P
Delicious food. A regular burrito is about $10 and worth every penny
Terrible customer service. The two girls working seem extremely annoyed to see customers walk through the door. Would highly recommend making a change asap as this is something that hasn’t been brought up just once in the reviews.
This place has fallen so far. They replaced all their old amazing staff with a couple small girls that are driving this place to the ground. Very rude and clearly don’t care. I’ve even seen them sleeping on the tables. The food always looks old now. lids are always off the food letting everything dry out when it’s not busy. Guacamole is always brown. Honestly, I don’t have anything good to say about this location anymore. It’s such a shame and I hope whoever is in charge can figure it out before a health inspector forces them to.If you’re considering going here, do yourself a favor and go somewhere else.
Down Hill. Been here a lot. Pretty sure I reviewed this place years ago with a glowing review. Today....not so much. I don't know what it is but this place has gone down hill in the last year or so. From the miserable people behind the counter today to bland, boring food that doesn't have the same quality it used to. May be a sign of the covid times but really you won't build your business back up from the damage by unhappy employees that are borderline rude and reducing the quality of the ingredients. Don't know if I will be back. My hope is something changes but until it does, not sure it's worth spending your hard earned $$ here. I know I won't be. Sorry mucho.
Great! One of my favourite go to places.The burritos without rice and double meat are almost a perfect balance of macros
I had a really good experience last night. I came from BC to Alberta and the food was so good. Excellent customer service from the staff. Would love to visit again whenever I visit alberta.
the best meal ever i had on this location.staff os always welcoming and smiles. always happy with food and service.
Went with some co workers on my lunch, 12-1 no one was in the restaurant and everything was empty, all the sauces empty, the tortilla warmer empty the “queso cheese” was cold and watery the vegetables where frozen ice cold. The rice tasted 2 days old if not longer. The 3 young girls had a attitude with not only me but the people after.I will not be returning to this location
Went in and there wasn't anyone here, asked for a Large Burrito and she asked me if I wanted Roasted Veggies I said yes, she then dragged the tongs and scrapped them around in the tray and it was literally empty so all she grabbed out was one sliver of a red pepper and one of a green pepper I was shocked, then she asked me if I wanted Beans and I said yes black and all other stores I have been to have always let the liquid from the Beans drain a bit until the place them on your Burrito but not her, she threw them on the top liquid and all thus SOAKING my Burrito it was a HOT MESS, I of course didn't realize how bad it was till I was back at my hotel, 15 mins away. And both the girl making the Burrito and the lady at the till said maybe 2 words to me, SO RUDE!!
No taste at all. No flavour.Big size green peppers.No Smile on the girl face.Unwelcoming.
Very clean establishment and delicious HUGE portions. Worth it for the price.
Restaurantji Recommends
Food is really good. Only 4 stars because they dont warn customers how ungodly spicy their hot salsa is and that it burns just as bad coming out as it does going in
Food and service was excellent. Love to come here again.
Simran was super helpful, friendly, and professional! One of the best customer service in Edmonton.
Called to do a pick up order, was at work and ordering for more than myself, can't stand in line, also don't have time to go online and order for numerous people. When I called, she didn't question anything just said, "no, can't take phone orders". First time I've ever been told that! Guess they will be losing money, as me and my coworkers eat out on a regular basis and this was our first time wanting to try Mucho Burrito. Luckily the Rio Can location was very friendly and took my order. They will get our money going forward. Your loss Baseline location!
Delicious food. A regular burrito is about $10 and worth every penny