As a regular patron of this Tim Hortons, I've sadly witnessed a consistent decline in both the quality of their food presentation and the demeanor of their staff. To put it bluntly, visiting this establishment often feels like stumbling into a chaotic kindergarten craft project.Firstly, let's address the food presentation. Whether it's a hastily thrown together sandwich or a sloppily arranged pastry, the dishes consistently resemble something a five-year-old might proudly present to their parents, complete with uneven spreads, mismatched toppings, and haphazard assembly. It's not just about aesthetics either; the lack of care in preparation often translates to a disappointing taste experience.Furthermore, the conduct of the staff leaves much to be desired. Rude and rushed seem to be the default attitudes, as if they're doing customers a favor by merely tolerating their presence. This attitude is especially troubling when coupled with the frequency of wrong orders. It's baffling how often simple requests are misunderstood or blatantly ignored, leading to frustration and inconvenience for patrons.Adding insult to injury, I've had the unfortunate experience of receiving items with expired ingredients, most notably expired cream. This lack of attention to food safety standards is not just disappointing but also concerning for the health and well-being of customers.In conclusion, the overall experience at this Tim Hortons location is nothing short of appalling. From the amateurish presentation of food to the rude and rushed service, coupled with the frequency of incorrect orders and even expired ingredients, it's clear that significant improvements are needed to bring this establishment up to par with even the most basic expectations of quality and professionalism.
Atmosphere: 1
Food: 1
Service: 1
Kerry Cannan
I was at the til this morning and one of the workers walked by yawning and didn't even acknowledge I was there. I had to ring the bell. And when I did she proceeded to argue with me that she just started etc... like who cares your on the clock so let's get to work. I didn't appreciate the argument or the fact she walked by yawning . Not Impressed!!!!
Service: 2
LT Productions
Mandeep was rude and had to be corrected many times on my
Atmosphere: 1
Food: 3
Service: 1
Shammi Kapoor
Nice and prompt
Atmosphere: 5
Food: 5
Service: 5
MUNJYYN Philip
Unfriendly and rude ? staff named Raul who at drive thru ....
Atmosphere: 1
Food: 2
Service: 1
Rob Ruys
The service at this location is appalling. There were at least 6 staff members all working drive through. We stood at the front till for 15 min inside with no acknowledgment. They all just tried to avoid contact, ended up leaving without getting served. This is the 2nd time this has happened to me, thinking the first time was a one off which it clearly was not, hence this review. I will never return, Tim Hortons corporation needs to do better quality control checks and hold these places accountable for representing their brand.
Atmosphere: 1
Service: 1
Jennifer Eckel
So many egg shells in my breakfast sandwich. Extremely disappointing.
Weak. QR scanner often broken, cannot apply discount Offer to order. Many items "not available", very frustrating during Roll Up To Win.1 star added - At least the drive thru actually can handle a number of vehicles, due to the Esso parking lot. The one on Wye Road near the daycare - WHO designed that parking lot??
Atmosphere: 2
Food: 2
Service: 2
Len Oltman
Ordered two coffees a medium and a large the first coffee was given to me and the second one they opened the lid and poured the last of the coffee into the cup I asked them “ is that coffee fresh and they told me it was fresh only an hour old, he poured the last of the pot into my cup and being an hour old he then asked if I wanted a fresh cup. DUH TERRIBLE CUSTOMER RELATIONS
Vitalii Rudoi
The location is busy, but the staff is always nice and friendly!
Food: 3
Service: 5
Ash-Lynn N.
Done with this location. Most of the drive thru staff are just as rude and uncaring as the manager that is on duty that I just had the DISPLEASURE of trying to talk to.Don't get me wrong, some of them are great, but most of them do not pay attention to what you're saying, they talk over you when you're trying to place your order, or aren't attentive enough to give you everything you ordered.I called the manager about this, and WOW was that an eye opener. She spoke OVERTOP of me 7-8 different times, after already asking me to re-explain myself once because "She is very busy and cannot hear me". I asked her to move somewhere where she could hear me, and she said I had her undivided attention after.However, she would not let me get my words out. She just simply kept uttering over me. "I understand. How can I make this better?" I told her I wanted to come back for the rest of my order this evening, and she asked me my name 3 times, and what time I would be there. I answered her, but also commented that she didn't let me finish my question, but again, she didn't seem bothered to stop talking. She kept interrupting me over the phone to 'sympathize' with my story and then asked me my name and what time AGAIN, so I blatantly told her that I gave her that information already and she should know the answer if she was truly listening. She replied with "I am sorry, I have a lot going on around me and I did not hear you".... well, SO MUCH FOR YOUR UNDIVIDED ATTENTION! UNACCEPTABLE.I will never return here. I have tried so many times, but now I understand why the staff aren't well-trained. It comes from the top down. The manager is a key ingredient in the chaos, and I have no clue how she got that role. Disgraceful!
Service: 1
Joseph Marinaccio
Got a call at 10:21 mentioning they dont have what I ordered, rude and unprofessional service from an extremely sour sounding lady, very angry aswell, not qualified for customer service. 0/5
Come on down guy needs a raise.$$$
Atmosphere: 5
Food: 5
Service: 5
As a regular patron of this Tim Hortons, I've sadly witnessed a consistent decline in both the quality of their food presentation and the demeanor of their staff. To put it bluntly, visiting this establishment often feels like stumbling into a chaotic kindergarten craft project.Firstly, let's address the food presentation. Whether it's a hastily thrown together sandwich or a sloppily arranged pastry, the dishes consistently resemble something a five-year-old might proudly present to their parents, complete with uneven spreads, mismatched toppings, and haphazard assembly. It's not just about aesthetics either; the lack of care in preparation often translates to a disappointing taste experience.Furthermore, the conduct of the staff leaves much to be desired. Rude and rushed seem to be the default attitudes, as if they're doing customers a favor by merely tolerating their presence. This attitude is especially troubling when coupled with the frequency of wrong orders. It's baffling how often simple requests are misunderstood or blatantly ignored, leading to frustration and inconvenience for patrons.Adding insult to injury, I've had the unfortunate experience of receiving items with expired ingredients, most notably expired cream. This lack of attention to food safety standards is not just disappointing but also concerning for the health and well-being of customers.In conclusion, the overall experience at this Tim Hortons location is nothing short of appalling. From the amateurish presentation of food to the rude and rushed service, coupled with the frequency of incorrect orders and even expired ingredients, it's clear that significant improvements are needed to bring this establishment up to par with even the most basic expectations of quality and professionalism.
Atmosphere: 1
Food: 1
Service: 1
I was at the til this morning and one of the workers walked by yawning and didn't even acknowledge I was there. I had to ring the bell. And when I did she proceeded to argue with me that she just started etc... like who cares your on the clock so let's get to work. I didn't appreciate the argument or the fact she walked by yawning . Not Impressed!!!!
Service: 2
Mandeep was rude and had to be corrected many times on my
Atmosphere: 1
Food: 3
Service: 1
Nice and prompt
Atmosphere: 5
Food: 5
Service: 5
Unfriendly and rude ? staff named Raul who at drive thru ....
Atmosphere: 1
Food: 2
Service: 1
The service at this location is appalling. There were at least 6 staff members all working drive through. We stood at the front till for 15 min inside with no acknowledgment. They all just tried to avoid contact, ended up leaving without getting served. This is the 2nd time this has happened to me, thinking the first time was a one off which it clearly was not, hence this review. I will never return, Tim Hortons corporation needs to do better quality control checks and hold these places accountable for representing their brand.
Atmosphere: 1
Service: 1
So many egg shells in my breakfast sandwich. Extremely disappointing.
Food: 1
Service: 3
There was a pease of plastic bag in my coffe
Always my
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Weak. QR scanner often broken, cannot apply discount Offer to order. Many items "not available", very frustrating during Roll Up To Win.1 star added - At least the drive thru actually can handle a number of vehicles, due to the Esso parking lot. The one on Wye Road near the daycare - WHO designed that parking lot??
Atmosphere: 2
Food: 2
Service: 2
Ordered two coffees a medium and a large the first coffee was given to me and the second one they opened the lid and poured the last of the coffee into the cup I asked them “ is that coffee fresh and they told me it was fresh only an hour old, he poured the last of the pot into my cup and being an hour old he then asked if I wanted a fresh cup. DUH TERRIBLE CUSTOMER RELATIONS
The location is busy, but the staff is always nice and friendly!
Food: 3
Service: 5
Done with this location. Most of the drive thru staff are just as rude and uncaring as the manager that is on duty that I just had the DISPLEASURE of trying to talk to.Don't get me wrong, some of them are great, but most of them do not pay attention to what you're saying, they talk over you when you're trying to place your order, or aren't attentive enough to give you everything you ordered.I called the manager about this, and WOW was that an eye opener. She spoke OVERTOP of me 7-8 different times, after already asking me to re-explain myself once because "She is very busy and cannot hear me". I asked her to move somewhere where she could hear me, and she said I had her undivided attention after.However, she would not let me get my words out. She just simply kept uttering over me. "I understand. How can I make this better?" I told her I wanted to come back for the rest of my order this evening, and she asked me my name 3 times, and what time I would be there. I answered her, but also commented that she didn't let me finish my question, but again, she didn't seem bothered to stop talking. She kept interrupting me over the phone to 'sympathize' with my story and then asked me my name and what time AGAIN, so I blatantly told her that I gave her that information already and she should know the answer if she was truly listening. She replied with "I am sorry, I have a lot going on around me and I did not hear you".... well, SO MUCH FOR YOUR UNDIVIDED ATTENTION! UNACCEPTABLE.I will never return here. I have tried so many times, but now I understand why the staff aren't well-trained. It comes from the top down. The manager is a key ingredient in the chaos, and I have no clue how she got that role. Disgraceful!
Service: 1
Got a call at 10:21 mentioning they dont have what I ordered, rude and unprofessional service from an extremely sour sounding lady, very angry aswell, not qualified for customer service. 0/5
Atmosphere: 1
Service: 1