Ordered food for office last minute due to cancellation of another caterer. Honeybaked Ham came through in a moment's notice. The manager, Ms. Reese, called about the order to confirm. They did an outstanding job. Could not be happier with the quality of food and the service. Even followed up after the order was delivered. Highly recommend. She certainly helped me in a bad situation. I would try to give them time on orders and grace but in this situation they were outstanding.
Atmosphere: 5
Food: 5
Service: 5
Shawn Williams
Sadly this is the worst location in Alabama. Everytime you go to this location after 4pm or 5pm for a normal working individual getting off work for a SALAD - they’re out of items, need to prep pickled onions and etc…( no spring mix, no cheese,) It’s sad that I can only have a salad while in Vestavia by the office or must buy 2 and bring it home but don’t have the luxury of stopping at the one 4.7 miles from my home to get a fresh salad. I wouldn’t make this review except this has happened 3 times in the past 6 mths…. Sad just sad - just close this one down…….
Atmosphere: 1
Food: 2
Service: 1
Kristi Bryant
Was very disappointed - 1st time getting food from here and when we got home the ham slices we ordereld was only the the rind. We will not be back.
Food: 1
Earnest Clark
I ordered a ham online for pick up on another day. I was charged $57 for a 3-4lb boneless ham. When I picked it up, I waited in the online pickup line, 1 register, as the walk-in orders had 3 registers open. Some people that came in when I did, placed their order, paid and was gone before I was. When it was my turn, they scanned the code, bagged up the ham and I was out. When I arrived home , I found I had been given a $46 ham. ( I should have verified before leaving the store) I trusted Honey Baked to provide what I paid for, obviously I was wrong to trust them.Terribly disappointed. I will reevaluate before my next purchase.
Atmosphere: 1
Food: 3
Service: 1
joseph sowder
Great ham as always. They didn't have a 10# ham that we ordered, so they made up for it with sliced ham at no charge. Great service.
Atmosphere: 3
Food: 5
Service: 5
Nathan Hooten
Terribly rude service. I know one person doesn't matter when you have a lot of customers, but that shouldn't matter when it comes to being just decent human beings.
Service: 1
Jonathan Gordon
Rude staff with very poor customer service. Visiting this location is always a weird game. You’ll never know whether or not you’ll receive your order and/if it will be correct.
Atmosphere: 1
Food: 1
Service: 1
MAMA B
Fast, friendly service of good food
Connie C
Well, I used my buy one get one free coupon today for 2 sandwiches. First, I was charged for both even after showing the guy my scanned code. Secondly, I got a side of potato salad which was about 1/4 of the way filled. The guy said he was short handed today but wow.
kelvin king
Employees was courteous & kind.Didn't have to wait very long was a plus.
Two days before Thanksgiving Day and the store in Hoover was not/has not been open the past three days, so we went to the store in Alabaster. We drove up to Honey Baked Ham store around 11:30am and the line of customers was queued from the store's entrance down the shopping mall's sidewalk. "Woe is me," was my first thought. But my wife told me to let her out of the car to get in line (behind 15 people waiting) and she charged me to find a parking slot (the lot appeared 99% full). But I was lucky. When I walked toward my wife after parking the car, I could not see her. She was almost inside the store barely three minutes after dropping her off. Once we were inside we saw that the Alabaster Honey Baked Store staff operated at a highly efficient service level. Five register cashiers moved our large crowd of holiday customers through the selection and payment process with friendly and great speed. We commend them not only for operating so efficiently, but with pleasant attitudes and smiling faces in what could have been a rough-and-tumble & hectic event. 5 stars. May the staff rest and celebrate a wonderful Thanksgiving Day.
Melissa Schaller
Loved the classic turkey sandwich for lunch! Helpful and kind staff!
Lisa Cooper
Oh my gosh these sandwiches are amazing the deli manager was so helpful and holy cow the sandwiches she whipped up was like eating heaven. I will be back great place
Shamus Xx
Oh my gosh these sandwiches are amazing the deli manager was so helpful and holy cow the sandwiches she whipped up was like eating heaven. I will be back great place
Melissa Hoy
Loved the classic turkey sandwich for lunch! Helpful and kind staff!
Ordered food for office last minute due to cancellation of another caterer. Honeybaked Ham came through in a moment's notice. The manager, Ms. Reese, called about the order to confirm. They did an outstanding job. Could not be happier with the quality of food and the service. Even followed up after the order was delivered. Highly recommend. She certainly helped me in a bad situation. I would try to give them time on orders and grace but in this situation they were outstanding.
Atmosphere: 5
Food: 5
Service: 5
Sadly this is the worst location in Alabama. Everytime you go to this location after 4pm or 5pm for a normal working individual getting off work for a SALAD - they’re out of items, need to prep pickled onions and etc…( no spring mix, no cheese,) It’s sad that I can only have a salad while in Vestavia by the office or must buy 2 and bring it home but don’t have the luxury of stopping at the one 4.7 miles from my home to get a fresh salad. I wouldn’t make this review except this has happened 3 times in the past 6 mths…. Sad just sad - just close this one down…….
Atmosphere: 1
Food: 2
Service: 1
Was very disappointed - 1st time getting food from here and when we got home the ham slices we ordereld was only the the rind. We will not be back.
Food: 1
I ordered a ham online for pick up on another day. I was charged $57 for a 3-4lb boneless ham. When I picked it up, I waited in the online pickup line, 1 register, as the walk-in orders had 3 registers open. Some people that came in when I did, placed their order, paid and was gone before I was. When it was my turn, they scanned the code, bagged up the ham and I was out. When I arrived home , I found I had been given a $46 ham. ( I should have verified before leaving the store) I trusted Honey Baked to provide what I paid for, obviously I was wrong to trust them.Terribly disappointed. I will reevaluate before my next purchase.
Atmosphere: 1
Food: 3
Service: 1
Great ham as always. They didn't have a 10# ham that we ordered, so they made up for it with sliced ham at no charge. Great service.
Atmosphere: 3
Food: 5
Service: 5
Terribly rude service. I know one person doesn't matter when you have a lot of customers, but that shouldn't matter when it comes to being just decent human beings.
Service: 1
Rude staff with very poor customer service. Visiting this location is always a weird game. You’ll never know whether or not you’ll receive your order and/if it will be correct.
Atmosphere: 1
Food: 1
Service: 1
Fast, friendly service of good food
Well, I used my buy one get one free coupon today for 2 sandwiches. First, I was charged for both even after showing the guy my scanned code. Secondly, I got a side of potato salad which was about 1/4 of the way filled. The guy said he was short handed today but wow.
Employees was courteous & kind.Didn't have to wait very long was a plus.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Two days before Thanksgiving Day and the store in Hoover was not/has not been open the past three days, so we went to the store in Alabaster. We drove up to Honey Baked Ham store around 11:30am and the line of customers was queued from the store's entrance down the shopping mall's sidewalk. "Woe is me," was my first thought. But my wife told me to let her out of the car to get in line (behind 15 people waiting) and she charged me to find a parking slot (the lot appeared 99% full). But I was lucky. When I walked toward my wife after parking the car, I could not see her. She was almost inside the store barely three minutes after dropping her off. Once we were inside we saw that the Alabaster Honey Baked Store staff operated at a highly efficient service level. Five register cashiers moved our large crowd of holiday customers through the selection and payment process with friendly and great speed. We commend them not only for operating so efficiently, but with pleasant attitudes and smiling faces in what could have been a rough-and-tumble & hectic event. 5 stars. May the staff rest and celebrate a wonderful Thanksgiving Day.
Loved the classic turkey sandwich for lunch! Helpful and kind staff!
Oh my gosh these sandwiches are amazing the deli manager was so helpful and holy cow the sandwiches she whipped up was like eating heaven. I will be back great place
Oh my gosh these sandwiches are amazing the deli manager was so helpful and holy cow the sandwiches she whipped up was like eating heaven. I will be back great place
Loved the classic turkey sandwich for lunch! Helpful and kind staff!