I wanted to write about an experience my family and I had a few weeks ago at this restaurant. TLDR; it was one of the most expensive yet truly disappointing dining experiences we've had.We went to Texas de Brazil to celebrate a birthday and to just have the whole family together. There were eight of us there so at around $50 a person, it was a $450+ dinner. We made a reservation online - there were plenty available for this Sunday night, all the way up to 10PM - so we thought okay awesome, they won't be crowded and we'll get the full experience (it was the first time trying an american/brazilian steakhouse like this for many of us). Our reservation was for 7:30PM.When we got there, we were seated at the very front of the restaurant. Our server was nice, seemed personable, and asked us if we were there celebrating anything. He also talked about how the dining experience there worked, getting to try all different kinds of meats in various cooking styles with a large salad/sides bar. We were excited to dig in.As the carvers start to come around, they keep telling us "Oh this is the last of it!" even though we were not the only ones in the restaurant. Last of the flank steak, last of the filet that wasn't cooked until it was nearly black. Those were two of our favorite things that we just got pretty much scraps of. Safe to say at this point, we were all still starving and wanting more food.One of the carvers comes out to tell us they're very low on meat and that the kitchen was closing - this was 8PM, we had just been seated 30 minutes before. Why would you accept a reservation for 7:30PM if you planned to shut down the kitchen right after?We asked that exact question to another server - our server was no where to be found - and she had an incredibly horrible attitude with us. She said that they were shutting down the kitchen because there was no 8:30PM reservation. That if there was another party coming in, they'd make more meat to serve them and to serve us. When we asked why this was because we had hardly gotten any food at all, she threw her hands up, rolled her eyes, and said "I'm not y'all's server" and stormed away. Talk about a welcoming environment when, again, we paid so much money to be there. As she's not being helpful at all for us, I see behind her that they're taking down the salad and the side bar. So at this point, there's literally no food left for us to even pick at and it's only 8PM.Our server finally comes back and we essentially have to beg for more cheese rolls so we can fill up on something. We expressed our disappointment to the server while also understanding it's not necessarily his fault, it's a horrible policy this location or all TDB locations have. Also, remember how he asked if we were celebrating anything? Like, how most places offer up a small dessert or some other gesture to say thanks for coming in? When asked about it, he said "Oh no, we don't do anything on the house."Later in the week, my mother-in-law reached out to corporate about the situation. She hoped to rightsize the situation so we could try another Texas de Brazil location in good faith and hopefully have a good time. Instead of being helpful, they disregarded her and offered a $20 gift card. There was no real acknowledgment of the situation, apology, gratitude for our patience with what happened, etc. An offer of $20 to make things right on a $450+ dinner is about 4.5%.We are incredibly disappointed with the experience at the restaurant and how the situation has been handled since then. We'd urge you all not to spend your money celebrating anything at this restaurant.
Atmosphere: 1
Food: 1
Service: 1
Mimi Castro
We had reservations yesterday @ 6:45 for my friend’s birthday dinner celebration, this was our second time visiting. This time it was the most horrible experience!!! The host, Iris and manager, Tyra or Tuera (at front desk) were VERY unprofessional and most disrespectful!!! The moment our party walked in we were met with stares and laughter amongs the host and managers crew. It was so blunt that our table was their topic of conversation as they pointed and started with laughter towards our party. It was so uncomfortable that we asked our waiter if we could change tables. We were re-seated in a table near the front entrance only to be met with more bulling and laughter from manager and her crew. It was so obvious the host and manager had made so much commotion among her crew as if we were clowns. As members of the LGBT + community, this was the most unpleasant and disturbing experience in this restaurant. We did our best to tough it out as this went on for a full 2 hours during our whole visits.NO paying customer/guess should have ever go though what we experience!LGBT+ is not welcomed in this place! Especially not with managers and host that work there!
Atmosphere: 1
Food: 3
Service: 1
Aaron Tillman (Elijah's Nerf Scorcher)
Amazing selection and very well cooked. Flavor amazing. Highly recommend if in the area.
Atmosphere: 5
Food: 5
Service: 5
Mike B
Staff is very friendly and professional. If it's your first time, make sure to let them know.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Mousse Cake
Tomichael Hunter
The experience was all I expected and more!!
Atmosphere: 5
Food: 5
Service: 5
Zsa Zsa Yow-Young
Food was excellent! Had at least 8 different cuts of meat that I tried and many choices on the salad bar. I did not try any of the soups, though one member of the group I was with indicated that the lobster bisque was very good. It was prom night, lots of dresses dragging the floor, so watching where you stepped was critical. The area where we were to sit was okay, but the puddles of liquid both on the floor and in at least 3 of the chairs was not. Even though our tables were "ready" and we were led back to them, we had to wait on someone to come clean up the mess.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Various Cuts of Meat, Leg of Lamb, Lobster Bisque
Erin Dozier
We were trying to come here for my birthday tonight for the first time. We encountered traffic on the way and apparently there’s a 15 minute grace period. I tried to call anyway to let them know we were running late for our 7:45, but gave up after five minutes of wait music. We walked in at 8, waited at the check in stand for a few minutes, and were greeted by the least enthusiastic host possible. After telling her we were late for our reservation, getting a scrunched face and “okay,” we were told we’d be waiting. “Sure, do you know how long?” “No.” No smile, no further info, nothing. Do y’all do customer service? We left.
J Kiser
Great friendly service at bar area, ordered to go for the first time! Amazing to say the least, the food and dessert were out of the park good and so much food. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brazilian Cheesecake, Garlic Mashed Potatoes, Various Cuts of Meat
Ahmad Hammad
Ask for Gabino !! And you will have the best service ever ! Super happy and 10 star for this guy !! My favorite restaurant. Very
Atmosphere: 5
Food: 5
Service: 5
dale black
Always wonderful I enjoy eating at Texas de Brazil anytime I'm in an area where one is located.
Great date nightExcellent experienceVery uniqueYou will definitely leave with a full tummyGreat location and ambience
Atmosphere: 5
Food: 5
Service: 5
Shameka Spencer
My husband took me here on a date. I was very pleased with the overall experience. I loved the different waiters coming to our table to serve us a variety of top quality meats, included was access to a buffet of sides. We ended the night with the Brazilian cheesecake, the best in the world I have ever tasted, my husband said the same! The texture and taste was amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brazilian Cheesecake
D.Brooks
Service wasn’t top tier also they didn’t have lamb
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Carrot Cake
Margo
When we came in the lady that sat is was chewing food while talking to us. The waitress stood propped up talking to the hostess nearly the whole time we were there. Checked on us once and we had to request more water. Service was poor. The food was OK but nothing to rave about. Lots of different stuff on the cold bar but a nice salad bar would have been better. Definitely not a good value for the price you paid. Meats were not bad but not great.
Rose
The meat is tasteless, service is slow and unhelpful. Save your money and go somewhere
I wanted to write about an experience my family and I had a few weeks ago at this restaurant. TLDR; it was one of the most expensive yet truly disappointing dining experiences we've had.We went to Texas de Brazil to celebrate a birthday and to just have the whole family together. There were eight of us there so at around $50 a person, it was a $450+ dinner. We made a reservation online - there were plenty available for this Sunday night, all the way up to 10PM - so we thought okay awesome, they won't be crowded and we'll get the full experience (it was the first time trying an american/brazilian steakhouse like this for many of us). Our reservation was for 7:30PM.When we got there, we were seated at the very front of the restaurant. Our server was nice, seemed personable, and asked us if we were there celebrating anything. He also talked about how the dining experience there worked, getting to try all different kinds of meats in various cooking styles with a large salad/sides bar. We were excited to dig in.As the carvers start to come around, they keep telling us "Oh this is the last of it!" even though we were not the only ones in the restaurant. Last of the flank steak, last of the filet that wasn't cooked until it was nearly black. Those were two of our favorite things that we just got pretty much scraps of. Safe to say at this point, we were all still starving and wanting more food.One of the carvers comes out to tell us they're very low on meat and that the kitchen was closing - this was 8PM, we had just been seated 30 minutes before. Why would you accept a reservation for 7:30PM if you planned to shut down the kitchen right after?We asked that exact question to another server - our server was no where to be found - and she had an incredibly horrible attitude with us. She said that they were shutting down the kitchen because there was no 8:30PM reservation. That if there was another party coming in, they'd make more meat to serve them and to serve us. When we asked why this was because we had hardly gotten any food at all, she threw her hands up, rolled her eyes, and said "I'm not y'all's server" and stormed away. Talk about a welcoming environment when, again, we paid so much money to be there. As she's not being helpful at all for us, I see behind her that they're taking down the salad and the side bar. So at this point, there's literally no food left for us to even pick at and it's only 8PM.Our server finally comes back and we essentially have to beg for more cheese rolls so we can fill up on something. We expressed our disappointment to the server while also understanding it's not necessarily his fault, it's a horrible policy this location or all TDB locations have. Also, remember how he asked if we were celebrating anything? Like, how most places offer up a small dessert or some other gesture to say thanks for coming in? When asked about it, he said "Oh no, we don't do anything on the house."Later in the week, my mother-in-law reached out to corporate about the situation. She hoped to rightsize the situation so we could try another Texas de Brazil location in good faith and hopefully have a good time. Instead of being helpful, they disregarded her and offered a $20 gift card. There was no real acknowledgment of the situation, apology, gratitude for our patience with what happened, etc. An offer of $20 to make things right on a $450+ dinner is about 4.5%.We are incredibly disappointed with the experience at the restaurant and how the situation has been handled since then. We'd urge you all not to spend your money celebrating anything at this restaurant.
Atmosphere: 1
Food: 1
Service: 1
We had reservations yesterday @ 6:45 for my friend’s birthday dinner celebration, this was our second time visiting. This time it was the most horrible experience!!! The host, Iris and manager, Tyra or Tuera (at front desk) were VERY unprofessional and most disrespectful!!! The moment our party walked in we were met with stares and laughter amongs the host and managers crew. It was so blunt that our table was their topic of conversation as they pointed and started with laughter towards our party. It was so uncomfortable that we asked our waiter if we could change tables. We were re-seated in a table near the front entrance only to be met with more bulling and laughter from manager and her crew. It was so obvious the host and manager had made so much commotion among her crew as if we were clowns. As members of the LGBT + community, this was the most unpleasant and disturbing experience in this restaurant. We did our best to tough it out as this went on for a full 2 hours during our whole visits.NO paying customer/guess should have ever go though what we experience!LGBT+ is not welcomed in this place! Especially not with managers and host that work there!
Atmosphere: 1
Food: 3
Service: 1
Amazing selection and very well cooked. Flavor amazing. Highly recommend if in the area.
Atmosphere: 5
Food: 5
Service: 5
Staff is very friendly and professional. If it's your first time, make sure to let them know.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Mousse Cake
The experience was all I expected and more!!
Atmosphere: 5
Food: 5
Service: 5
Food was excellent! Had at least 8 different cuts of meat that I tried and many choices on the salad bar. I did not try any of the soups, though one member of the group I was with indicated that the lobster bisque was very good. It was prom night, lots of dresses dragging the floor, so watching where you stepped was critical. The area where we were to sit was okay, but the puddles of liquid both on the floor and in at least 3 of the chairs was not. Even though our tables were "ready" and we were led back to them, we had to wait on someone to come clean up the mess.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Various Cuts of Meat, Leg of Lamb, Lobster Bisque
We were trying to come here for my birthday tonight for the first time. We encountered traffic on the way and apparently there’s a 15 minute grace period. I tried to call anyway to let them know we were running late for our 7:45, but gave up after five minutes of wait music. We walked in at 8, waited at the check in stand for a few minutes, and were greeted by the least enthusiastic host possible. After telling her we were late for our reservation, getting a scrunched face and “okay,” we were told we’d be waiting. “Sure, do you know how long?” “No.” No smile, no further info, nothing. Do y’all do customer service? We left.
Great friendly service at bar area, ordered to go for the first time! Amazing to say the least, the food and dessert were out of the park good and so much food. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brazilian Cheesecake, Garlic Mashed Potatoes, Various Cuts of Meat
Ask for Gabino !! And you will have the best service ever ! Super happy and 10 star for this guy !! My favorite restaurant. Very
Atmosphere: 5
Food: 5
Service: 5
Always wonderful I enjoy eating at Texas de Brazil anytime I'm in an area where one is located.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great date nightExcellent experienceVery uniqueYou will definitely leave with a full tummyGreat location and ambience
Atmosphere: 5
Food: 5
Service: 5
My husband took me here on a date. I was very pleased with the overall experience. I loved the different waiters coming to our table to serve us a variety of top quality meats, included was access to a buffet of sides. We ended the night with the Brazilian cheesecake, the best in the world I have ever tasted, my husband said the same! The texture and taste was amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brazilian Cheesecake
Service wasn’t top tier also they didn’t have lamb
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Carrot Cake
When we came in the lady that sat is was chewing food while talking to us. The waitress stood propped up talking to the hostess nearly the whole time we were there. Checked on us once and we had to request more water. Service was poor. The food was OK but nothing to rave about. Lots of different stuff on the cold bar but a nice salad bar would have been better. Definitely not a good value for the price you paid. Meats were not bad but not great.
The meat is tasteless, service is slow and unhelpful. Save your money and go somewhere
Atmosphere: 2
Food: 1
Service: 1