The donuts have always been good at the last few times we have visited the staff attitudes have been less than pleasant and welcoming. Today there were 2 employees at the front we when entered. We spoke no one responded. Then the girl says to the guy "that one is on you". He responded "no". Then they continued to ignore us. They then went to the back where you can clearly hear them saying they did not want to serve us. We will no longer support this establishment at all.
Atmosphere: 2
Food: 5
Service: 2
Katie Love
The name says it all. A little bit of heaven in your mouth. Make sure to try the French toast donut and key lime Wednesday is their best. But they are all so delicious. I've tried every donut they make unless they are tired with sprinkles. Don't do sprinkles but the kids would love these.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast, Donut of The, Custard, Coconut Donut, Cookie Butter Donut Thursdays, Doughnut, Oreo Donut, Glazed Donuts
Jack Blodgett
By far the best donuts I've ever tested. Better than the original Krispy Kreme in Tempe, AZ.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast, French Toast Doughnuts, Cinnamon Twist, Cinnamon Rolls, Maple Bacon, Oreo Cookie Donut, Coconut Donut, Lemon Lavender, Doughnut, Vanilla Iced Sprinkle Donut, Glazed Donuts, White Cream Filled Donut
matt allison
Best old fashioned donut in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Heather Smith
Amazing customer service - and OMG the apple fritter is HUGE (and delicious). This place is truly wonderful!!
Atmosphere: 5
Food: 5
Service: 5
Ed Mahayag
Bussin' donuts! Fresh tasting donuts and donut holes. Kids and I loved them as we enjoyed them for the first time at Heavenly Donuts! We'll be back for more.
Atmosphere: 5
Food: 5
Service: 5
Harris Saunders
If anyone reads these reviews. Please stop shutting down for catering orders. I hope you charged them double today. I watched you guys lose 100+ customers. Drive thru was in lock down. Makes no sense to do this at a peak business time in my opinion. Still 5 stars because i love this place. Lots of unhappy customers today.
Atmosphere: 5
Food: 5
Service: 5
Gaines Willoughby
Love the donuts here and the staff is always friendly. I come every other Saturday morning for donuts. Today, lobby is closed for big catering order. Forced to go through drive thru which I know from experience struggles with efficiency. Cars lined into road. As I’m typing this review I’m 30 minutes in and still 3 cars back. Love this place so hate to give mediocre review. Don’t understand why a donut shop drive thru struggles so much. Please fix! Are beverage orders slowing you down? Maybe don’t sell drinks in drive thru? Or have two people assigned? Guessing I’m not the only person frustrated this morning. Still love them but will have a donut free morning next time drive thru is only option.
Jason Rogers
The drive through is very inefficient. Build a long wait time into your schedule.
Natalie King
We are so thankful for the Heavenly Donut's continued partnership with Grace Klein Community in our efforts to FEEDBHM.
If you’re out of something someone orders for delivery, you should call to ask if they want to substitute something or if they want to cancel the order! Last night you guys sent me a box with none of the donuts I ordered and a note saying you’re sorry and you sent what you had. I didn’t want a box of random donuts. You should’ve given me the option to CHOOSE what you sent or cancel the order. Chocolate covered jelly filled was definitely not what I wanted. Also, how are you delivering till 4 am and out of all your donuts at 10:39pm? Majorly disappointing.
Jenny Hope Marlow
These will be in heaven since we will be having banquets!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast, Topped Donuts, Donut Holes, Cinnamon Rolls, Custard, Glazed Donuts, Maple Bacon, Maple Bacon Donut
The donuts have always been good at the last few times we have visited the staff attitudes have been less than pleasant and welcoming. Today there were 2 employees at the front we when entered. We spoke no one responded. Then the girl says to the guy "that one is on you". He responded "no". Then they continued to ignore us. They then went to the back where you can clearly hear them saying they did not want to serve us. We will no longer support this establishment at all.
Atmosphere: 2
Food: 5
Service: 2
The name says it all. A little bit of heaven in your mouth. Make sure to try the French toast donut and key lime Wednesday is their best. But they are all so delicious. I've tried every donut they make unless they are tired with sprinkles. Don't do sprinkles but the kids would love these.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast, Donut of The, Custard, Coconut Donut, Cookie Butter Donut Thursdays, Doughnut, Oreo Donut, Glazed Donuts
By far the best donuts I've ever tested. Better than the original Krispy Kreme in Tempe, AZ.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast, French Toast Doughnuts, Cinnamon Twist, Cinnamon Rolls, Maple Bacon, Oreo Cookie Donut, Coconut Donut, Lemon Lavender, Doughnut, Vanilla Iced Sprinkle Donut, Glazed Donuts, White Cream Filled Donut
Best old fashioned donut in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Amazing customer service - and OMG the apple fritter is HUGE (and delicious). This place is truly wonderful!!
Atmosphere: 5
Food: 5
Service: 5
Bussin' donuts! Fresh tasting donuts and donut holes. Kids and I loved them as we enjoyed them for the first time at Heavenly Donuts! We'll be back for more.
Atmosphere: 5
Food: 5
Service: 5
If anyone reads these reviews. Please stop shutting down for catering orders. I hope you charged them double today. I watched you guys lose 100+ customers. Drive thru was in lock down. Makes no sense to do this at a peak business time in my opinion. Still 5 stars because i love this place. Lots of unhappy customers today.
Atmosphere: 5
Food: 5
Service: 5
Love the donuts here and the staff is always friendly. I come every other Saturday morning for donuts. Today, lobby is closed for big catering order. Forced to go through drive thru which I know from experience struggles with efficiency. Cars lined into road. As I’m typing this review I’m 30 minutes in and still 3 cars back. Love this place so hate to give mediocre review. Don’t understand why a donut shop drive thru struggles so much. Please fix! Are beverage orders slowing you down? Maybe don’t sell drinks in drive thru? Or have two people assigned? Guessing I’m not the only person frustrated this morning. Still love them but will have a donut free morning next time drive thru is only option.
The drive through is very inefficient. Build a long wait time into your schedule.
We are so thankful for the Heavenly Donut's continued partnership with Grace Klein Community in our efforts to FEEDBHM.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
If you’re out of something someone orders for delivery, you should call to ask if they want to substitute something or if they want to cancel the order! Last night you guys sent me a box with none of the donuts I ordered and a note saying you’re sorry and you sent what you had. I didn’t want a box of random donuts. You should’ve given me the option to CHOOSE what you sent or cancel the order. Chocolate covered jelly filled was definitely not what I wanted. Also, how are you delivering till 4 am and out of all your donuts at 10:39pm? Majorly disappointing.
These will be in heaven since we will be having banquets!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast, Topped Donuts, Donut Holes, Cinnamon Rolls, Custard, Glazed Donuts, Maple Bacon, Maple Bacon Donut
Best donut place ever!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and donuts are always fresh.
Atmosphere: 5
Food: 5
Service: 5
Best donut in B’ham.
Atmosphere: 5
Food: 5
Service: 5