Meh, definitely not a do-again. The brown rice was crunchier than my lettuce. The pork was over-cooked. The untrained employee that prepared my husband’s food dumped pico de gallo with the juice on his soft taco. Then, he used his fingers to rake the guacamole off the spoon onto his food. The food prep surface was filthy.
Atmosphere: 2
Service: 2
Recommended dishes: Bottled Water
Julie Selby
Firefighters and EMS are no longer considered first responders? So no discount. This is very sad. They put their lives on the line every day.
GeckoVerse Gaming
Me and my mom had lunch this morning at chipotle. The staff there on line did our order it was quick and easy no wait at all really helpful and nice. The food was really good their rice wasn’t crunchy and the chicken was cooked right. I hope everyone can give this place and the crew members a chance they are really trying their hardest to turn this place around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Jeff Liu
Twice I have ordered from this Chipolet and they have never let me down.
Food: 5
Service: 5
bobby patel
I am very disappointed sharing this experience at decatur al location. I am loyal customer at this place and my whole family order veggie bawl every time at least once a week. Since last two times, we are receiving very bad customer service, unhygienic food quality and unfriendly atmosphere which made my whole family felt insulted and disappointed and so embarrassed in front of other customers. This includes manager and one of the employee. I really want clarification about why the staff was rude on Thursday 2/29/24 @ 6.00 PM at Decatur Al beltline location. They refused to provide enough quantity for ingredients which is fine but the tone was so rude and seemed like they had stuff but they didn’t want to prepare and so they all providing under quantity for veggie bawl which was not right compare to its price that we had to pay. This was happened before also but I let it go. But this time it was unacceptable. Last two visits, this location had always lack of few ingredients compare to other location and also staff always work as if they are insufficiency trained. We are vegetarian and they always messed up order. Having all this issue, I feel that Chipotle at this place needs some higher authority attention. I will never go back to this place. Hope other people also read this and avoid this place if it will remain same.
Atmosphere: 1
Food: 1
Service: 1
Kandice H
Location has inconsistencies in cooking rice. Other than that no complaints.
Love love love the food. The staff is friendly and they make sure you are happy with what you are getting.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burrito
William Eaton
Ordered $116 worth of Chipotle on Uber Eats and delivered and was missing over $30+ worth of the food and missing items and the bowls that I got I paid a hefty amount for up charges and none of them arrived with the up charges asked for AND ALL THE CONTAINERS WERE SMASHED ZERO OUT OF ZERO ON SERVICE PRESENTATION FOOD EVERYTHINGTHEN WHEN YOU CALL TO ASK FOR THINGS TO BE FIXED OR SPEAK WITH A MANAGER THERE IS NO WAY TO GET ANYONE ON THE PHONE
Atmosphere: 1
Food: 1
Service: 1
Aaron Lindsey
Very dirty behind the line as well as the line itself. Their health score is an 81 and Notice of INTENT TO SUSPEND FOOD PERMIT........
Atmosphere: 1
wesley laws
I hope you NEVER want any kind of sweet tea, unsweet tea, or anything else other than a fountain drink. I have been to this location countless times and 99% of the time they do not have what you want and refuse to make it. Absolutely useless. Do better.
These folks are as dumb as a box of rocks. The food was made wrong 3 times, I call ahead of time to get my replacement remade. They made it WRONG AGAIN… and the worker made the comment “if she wants it made right, she should’ve come inside” I didn’t know I had to come inside for you to have common sense. I see why this location has the reviews that it does. Garbage
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Chips
Jake Rieder
Ordered pick up through the app. The order was entirely wrong, wrong meat wrong condiments etc. Ordered chips and guacamole no chips. I think the only thing they got right was the receipt.
Food: 1
Service: 1
Fred Harville
Today was my first visit to any Chipotle restaurant. The TV commercials are what convinced us to try it. My wife and I ordered the bowls with rice, hers chicken and mine beef. The beef flavor was good. Not sure about my wife’s chicken. My wife said the rice was extremely heavily salted. I thought maybe it was just the salsa. I tasted mine and it was too salty to eat. We both ate around the rice. The guacamole was good and fresh. The corn topping was good. Basically we picked through our bowls to eat what we could. I ate about half of mine and my wife only ate a few bites of hers. The chips were a mixed bag of extremely stale and not stale chips. I ordered sprite and my wife ordered unsweetened tea. The sprite fountain didn’t work and there was no tea. The girl actually walked over there to check for both. She filled my sprite behind the counter and my wife ended up with water from the fountain. No refund for the tea charge. Our bill for two meals that were barely eaten and half our drink order was approximately $34.50. This price is what you pay at Phil Sandavols in Huntsville. I won’t comment much on the staff. They weren’t rude but their social skills could improve a little.I hate to say we won’t be back…but for the price and what you get, we can eat a Phil’s or Rosie’s every day.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Chicken and Steak Bowel
Sandy Glass
Great food, but Restaurant is always in a disarry and staff aren't friendly.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Carne Asada Bowl
Aaron Brian
Best Chipotle we have ever been to in the USA great service. On11/17/2023 Yoven is the best employee we have interacted with in over 100 chipotle stores.Dietary restrictions: Whole food plant basrd
Meh, definitely not a do-again. The brown rice was crunchier than my lettuce. The pork was over-cooked. The untrained employee that prepared my husband’s food dumped pico de gallo with the juice on his soft taco. Then, he used his fingers to rake the guacamole off the spoon onto his food. The food prep surface was filthy.
Atmosphere: 2
Service: 2
Recommended dishes: Bottled Water
Firefighters and EMS are no longer considered first responders? So no discount. This is very sad. They put their lives on the line every day.
Me and my mom had lunch this morning at chipotle. The staff there on line did our order it was quick and easy no wait at all really helpful and nice. The food was really good their rice wasn’t crunchy and the chicken was cooked right. I hope everyone can give this place and the crew members a chance they are really trying their hardest to turn this place around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Twice I have ordered from this Chipolet and they have never let me down.
Food: 5
Service: 5
I am very disappointed sharing this experience at decatur al location. I am loyal customer at this place and my whole family order veggie bawl every time at least once a week. Since last two times, we are receiving very bad customer service, unhygienic food quality and unfriendly atmosphere which made my whole family felt insulted and disappointed and so embarrassed in front of other customers. This includes manager and one of the employee. I really want clarification about why the staff was rude on Thursday 2/29/24 @ 6.00 PM at Decatur Al beltline location. They refused to provide enough quantity for ingredients which is fine but the tone was so rude and seemed like they had stuff but they didn’t want to prepare and so they all providing under quantity for veggie bawl which was not right compare to its price that we had to pay. This was happened before also but I let it go. But this time it was unacceptable. Last two visits, this location had always lack of few ingredients compare to other location and also staff always work as if they are insufficiency trained. We are vegetarian and they always messed up order. Having all this issue, I feel that Chipotle at this place needs some higher authority attention. I will never go back to this place. Hope other people also read this and avoid this place if it will remain same.
Atmosphere: 1
Food: 1
Service: 1
Location has inconsistencies in cooking rice. Other than that no complaints.
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: Burrito Bowl, Chips, Chips & Fresh Tomato Salsa
Love love love the food. The staff is friendly and they make sure you are happy with what you are getting.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burrito
Ordered $116 worth of Chipotle on Uber Eats and delivered and was missing over $30+ worth of the food and missing items and the bowls that I got I paid a hefty amount for up charges and none of them arrived with the up charges asked for AND ALL THE CONTAINERS WERE SMASHED ZERO OUT OF ZERO ON SERVICE PRESENTATION FOOD EVERYTHINGTHEN WHEN YOU CALL TO ASK FOR THINGS TO BE FIXED OR SPEAK WITH A MANAGER THERE IS NO WAY TO GET ANYONE ON THE PHONE
Atmosphere: 1
Food: 1
Service: 1
Very dirty behind the line as well as the line itself. Their health score is an 81 and Notice of INTENT TO SUSPEND FOOD PERMIT........
Atmosphere: 1
I hope you NEVER want any kind of sweet tea, unsweet tea, or anything else other than a fountain drink. I have been to this location countless times and 99% of the time they do not have what you want and refuse to make it. Absolutely useless. Do better.
Restaurantji Recommends
These folks are as dumb as a box of rocks. The food was made wrong 3 times, I call ahead of time to get my replacement remade. They made it WRONG AGAIN… and the worker made the comment “if she wants it made right, she should’ve come inside” I didn’t know I had to come inside for you to have common sense. I see why this location has the reviews that it does. Garbage
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Chips
Ordered pick up through the app. The order was entirely wrong, wrong meat wrong condiments etc. Ordered chips and guacamole no chips. I think the only thing they got right was the receipt.
Food: 1
Service: 1
Today was my first visit to any Chipotle restaurant. The TV commercials are what convinced us to try it. My wife and I ordered the bowls with rice, hers chicken and mine beef. The beef flavor was good. Not sure about my wife’s chicken. My wife said the rice was extremely heavily salted. I thought maybe it was just the salsa. I tasted mine and it was too salty to eat. We both ate around the rice. The guacamole was good and fresh. The corn topping was good. Basically we picked through our bowls to eat what we could. I ate about half of mine and my wife only ate a few bites of hers. The chips were a mixed bag of extremely stale and not stale chips. I ordered sprite and my wife ordered unsweetened tea. The sprite fountain didn’t work and there was no tea. The girl actually walked over there to check for both. She filled my sprite behind the counter and my wife ended up with water from the fountain. No refund for the tea charge. Our bill for two meals that were barely eaten and half our drink order was approximately $34.50. This price is what you pay at Phil Sandavols in Huntsville. I won’t comment much on the staff. They weren’t rude but their social skills could improve a little.I hate to say we won’t be back…but for the price and what you get, we can eat a Phil’s or Rosie’s every day.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Chicken and Steak Bowel
Great food, but Restaurant is always in a disarry and staff aren't friendly.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Carne Asada Bowl
Best Chipotle we have ever been to in the USA great service. On11/17/2023 Yoven is the best employee we have interacted with in over 100 chipotle stores.Dietary restrictions: Whole food plant basrd
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burrito Bowl