the ice cream was good but why is the cone filled like this??
Atmosphere: 5
Food: 5
Service: 5
Hannah McCain
The chocolate dipped cones taste like the purple fabuloso. Waisted $15.00. Beyond disappointed at the whole experience.
Atmosphere: 1
Food: 1
Service: 1
C Thurston
Blaine was very helpful and nice me and my husband never seen a Baskin Robin by it self must
Atmosphere: 5
Food: 5
Service: 5
Urban
Milkshake was delicious!! Thank you
Atmosphere: 5
Food: 5
Service: 5
Jordan wright
Blaine was very helpful and kind. Great customer service. I think he was the manager. The remodel looks great!
Atmosphere: 5
Food: 5
Service: 5
Ji N#kc7l
Great service short drown hair girl,really sweet...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split
Cam Ferguson
Customer service is consistently horrible, and the drive-thru menu is broken and sits on the ground. You can’t even order from the drive-thru; the staff makes you pull up to the window where they hastily take the order and serve you subpar ice cream.
Atmosphere: 1
Food: 1
Service: 1
catie fittro
If it was possible to leave zero stars I would. We tried to go get some ice cream at 929pm tonight knowing that they close at 10pm.We show up the lights are on and the open sign is still on. Us thinking the lobby is just closed we go to the drive thru decided that we want say hello a couple of times no response from the two workers inside. He went to the window then came to the register next to the window twice did not say anything to us also acted like he did not see us. When we were leaving there drive thru they then decided to turn off the open sign and the lights. Could have said we are closing early due to unforeseen circumstances, a sign up on the door , or something other than being rude and ignoring customers. We will no longer be spending money there. Which we have in the past many times before.
Atmosphere: 1
Food: 1
Service: 1
Sharon Davidson
Ordered a cake for my Stepson's birthday and the cake we received looked nothing like the picture. You could tell that they just used whatever color icing they had at the time to decorate the cake. Complained about it but owner would not do anything to try to resolve the issue. Horrible experience all around. DO NOT USE THIS PLACE!!!!!
Atmosphere: 1
Food: 1
Service: 1
Aiden Scarpello
The ice cream was great, the service was even better. This is my all around favorite ice cream shop in dothan, would 100% recommend.Kid-friendliness: it was a very welcoming environment.
Ordered two milkshakes. The mint Chocolate Chip tasted like straight whole milk and was extremely watery. The chocolate fudge was undrinkable.The place was absolutely nasty and falling apart . It needs to either shut down or get bought out by new owners. We will never go back.
Krista Barrett
Very nice employee st the window.
Joy Kirkland
Store was not clean at all. Tables needed to be wiped, floors swept and mopped. Will not be back. Customer service was also lacking.
Heather Peebles- Wynkoop
Total disappointment once again from this store. Here I am 2 weeks after I should of picked up my daughters birthday cake, which was never made as well as Never refunded. I had to scramble to find her another cake due to their mistake once again! No call from the manager/owner nothing. Worst customer service experience. If anyone knows how to contact the owner I'd love to chat with them.
Trisha
I ordered a polor pie for my sister's birthday. I placed order on Monday July 17th and for pickup on Friday, July 21st after 12pm. I walked in the store with a few customers waiting to be served by the only employee in the store. Dana was her name and she did the best job as she could being the only one there. When it was my turn I told her I was going to pick up the pie I ordered. I wanted to see if I got what I ordered -- it looked like a 2 yr old play mud pie making. It was horrible. She called the manager who was supposed to be at the bankbut has been gone for 1hr already. I wanted a new one made. Dana tried explain that to the manager but she said just throw Reese's pieces on it and tell me to accept it. 1 hour later manager showed up and she ignored me completely. She was fussing at Dana about the money not being right for deposit. She was walking out the door when I stopped her and asked about my situation. She told me that the main office will have to cancel the order and I will get a credit back in weeks to come. I asked her to replace the pie with ice cream already packed. She hesitated and was walking out the door to her car.I have been a customer of Baskin Robbins since I was a toddler. Every Sunday grandpa told me for bubblegum ice cream cones. I took a Uber to pick up my order, they left me there and had to come back to get me. I was Pissed at manager but Dana should get a promotion or make her manager. The young lady you have as manager was cussing about her job and at Dana for the job she was doing. Manager should never leave during operation hours. Never leave only one employee in the store alone because things can get bad real quick. I can't believe that she has no concern about the welfare of the safety of her other employee. Too much crime these days and Dana could be robbed, kidnapped or worst killed over the little money there. Life is too important to suffer for an income. Make changes to your policy about safety in the workplace. ( Never visiting the Baskin Robbins store on Ross Clark Circle in Dothan, Alabama)Trisha L.
the ice cream was good but why is the cone filled like this??
Atmosphere: 5
Food: 5
Service: 5
The chocolate dipped cones taste like the purple fabuloso. Waisted $15.00. Beyond disappointed at the whole experience.
Atmosphere: 1
Food: 1
Service: 1
Blaine was very helpful and nice me and my husband never seen a Baskin Robin by it self must
Atmosphere: 5
Food: 5
Service: 5
Milkshake was delicious!! Thank you
Atmosphere: 5
Food: 5
Service: 5
Blaine was very helpful and kind. Great customer service. I think he was the manager. The remodel looks great!
Atmosphere: 5
Food: 5
Service: 5
Great service short drown hair girl,really sweet...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split
Customer service is consistently horrible, and the drive-thru menu is broken and sits on the ground. You can’t even order from the drive-thru; the staff makes you pull up to the window where they hastily take the order and serve you subpar ice cream.
Atmosphere: 1
Food: 1
Service: 1
If it was possible to leave zero stars I would. We tried to go get some ice cream at 929pm tonight knowing that they close at 10pm.We show up the lights are on and the open sign is still on. Us thinking the lobby is just closed we go to the drive thru decided that we want say hello a couple of times no response from the two workers inside. He went to the window then came to the register next to the window twice did not say anything to us also acted like he did not see us. When we were leaving there drive thru they then decided to turn off the open sign and the lights. Could have said we are closing early due to unforeseen circumstances, a sign up on the door , or something other than being rude and ignoring customers. We will no longer be spending money there. Which we have in the past many times before.
Atmosphere: 1
Food: 1
Service: 1
Ordered a cake for my Stepson's birthday and the cake we received looked nothing like the picture. You could tell that they just used whatever color icing they had at the time to decorate the cake. Complained about it but owner would not do anything to try to resolve the issue. Horrible experience all around. DO NOT USE THIS PLACE!!!!!
Atmosphere: 1
Food: 1
Service: 1
The ice cream was great, the service was even better. This is my all around favorite ice cream shop in dothan, would 100% recommend.Kid-friendliness: it was a very welcoming environment.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Warm Brownie Sundae
Restaurantji Recommends
Ordered two milkshakes. The mint Chocolate Chip tasted like straight whole milk and was extremely watery. The chocolate fudge was undrinkable.The place was absolutely nasty and falling apart . It needs to either shut down or get bought out by new owners. We will never go back.
Very nice employee st the window.
Store was not clean at all. Tables needed to be wiped, floors swept and mopped. Will not be back. Customer service was also lacking.
Total disappointment once again from this store. Here I am 2 weeks after I should of picked up my daughters birthday cake, which was never made as well as Never refunded. I had to scramble to find her another cake due to their mistake once again! No call from the manager/owner nothing. Worst customer service experience. If anyone knows how to contact the owner I'd love to chat with them.
I ordered a polor pie for my sister's birthday. I placed order on Monday July 17th and for pickup on Friday, July 21st after 12pm. I walked in the store with a few customers waiting to be served by the only employee in the store. Dana was her name and she did the best job as she could being the only one there. When it was my turn I told her I was going to pick up the pie I ordered. I wanted to see if I got what I ordered -- it looked like a 2 yr old play mud pie making. It was horrible. She called the manager who was supposed to be at the bankbut has been gone for 1hr already. I wanted a new one made. Dana tried explain that to the manager but she said just throw Reese's pieces on it and tell me to accept it. 1 hour later manager showed up and she ignored me completely. She was fussing at Dana about the money not being right for deposit. She was walking out the door when I stopped her and asked about my situation. She told me that the main office will have to cancel the order and I will get a credit back in weeks to come. I asked her to replace the pie with ice cream already packed. She hesitated and was walking out the door to her car.I have been a customer of Baskin Robbins since I was a toddler. Every Sunday grandpa told me for bubblegum ice cream cones. I took a Uber to pick up my order, they left me there and had to come back to get me. I was Pissed at manager but Dana should get a promotion or make her manager. The young lady you have as manager was cussing about her job and at Dana for the job she was doing. Manager should never leave during operation hours. Never leave only one employee in the store alone because things can get bad real quick. I can't believe that she has no concern about the welfare of the safety of her other employee. Too much crime these days and Dana could be robbed, kidnapped or worst killed over the little money there. Life is too important to suffer for an income. Make changes to your policy about safety in the workplace. ( Never visiting the Baskin Robbins store on Ross Clark Circle in Dothan, Alabama)Trisha L.