Ordered pick up, pulled up at the window, waited and no one was there, so I went inside to get my pizza and the lady there says “why didn’t you go to the window” I said no one was there and she goes “this is a restaurant not a fast food where we wait at the window” I don’t understand why she was so hostile with me.
Atmosphere: 1
Food: 1
Service: 1
Erin Gilbert
I used to like this place but after my last order I will not be going back. I spent a good amount of money only for some of my order to be missing. They use door dash and I tried contacting the driver and was told there was nothing he could do but to call Pizza Hut. No one answered for a good while but finally got someone only to be put on hold for 30 min. So I hung up and called back to be put on hold again. I was on hold for over an hour. I finally called back and asked to speak with a manager and was hung up on. I called from a different number too, they would just pick up and hang up. No regard to customer satisfaction, and highly unprofessional. I finally was able to go up there 4 hours after it had been delivered and was given a bag had the rest of my order. The guy that gave it to me was actually nice and he offered a 20oz drink for the trouble/blamed it on doordash for not getting the whole order. But I am very disappointed in this business.
Tumila King
When you satisfy a craving, it’s always good.
Food: 5
Ghazala Sanders
I can tell by reading comments some people have never worked in a restaurant. For those who don't know When it gets slow, staff is one to two people to cut down on hours.Me and my friend when on 2/21/24 Tameshia was the only one there but she was awesome. She took our order and cooked it in a timely manner and when say the pizza was delicious I can't explain it! Other pizza places hurt my stomach maybe they don't use fresh ingredients but this pizza Ms.Tameshia made was perfect in every way and I will go back if she's there! Thank you and have a blessed day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pan Pizza
Jeff W.
Very pleasant staff, not the fastest but always seem understaffed. Food has been as it should be over the 5-6 times we've ordered. Will definitely go back.
Atmosphere: 4
Food: 4
Service: 5
Chad Lancaster
Carryout. Service and food were great.
Food: 5
Service: 5
I'm out
Pulled up to the window and nobody is there. Stayed a while Saturday 1:35 Feb 3. Drove around and went in for a min, nobody comes to the counter. I can see 2 people in the back. 1 slow walks my way and I just leave. What a bunch of bums. I'm going somewhere else.
Service: 1
Stacey Stoker
Great, hot food to go. Pleasant staff. It was about 7:30 on a Friday night in Dothan, the restaurant was clean, just no customers inside. Coming from Calhoun GA and Vero Beach FL, where we don't have the option to sit and eat, I would come here just for that experience alone. Go to Pizza Hut Dothan, Montgomery Highway and sit with family and friends for a casual get-together, and enjoy hot pizza and wings!!!! Bring FAMILY NIGHT back!! The pepperoni New Yorker and 24 wings were great!
Poor customer service my pizza was under cooked I called the store to let them know they wanted me to drive all the way from where I lived which is in headland so they can remake it I asked if they could just remake it for me tomorrow bc it’s too far of a drive she told me to bring the pizza back tomorrow and she will remake
Called ahead and asked for pizza to be baked more. Pizza arrived not done. Talked with manager Meshal. She said some people like them this way. She had lots of excuses for the pizza not being done. She said I should have told them I liked it baked more. I told her I did ask for pizza to be browned! I even wanted to send her a picture. She would not accept it.I won’t be ordering another. Pizza Hut supreme pan pizza used to be the best!
Food: 1
Service: 1
Scott Shepherd
Essentially a carry out with an area to "dine" in. Bottled water and drinks. No cups and ice. Paper plates and food served in a carry out box. Food is good and classic Pizza Hut.
Atmosphere: 2
Food: 4
Service: 4
Casey Jernigan
Absolutely incompetent staff and complete inability to rectify an order they screwed up. Staff was rude, manager was worse. I recommend going to any other pizza place in all of America.
Service: 1
Teresa Kent
I had my pizza delivered. It was fresh, hot and promptly delivered. The delivery lady was nice and professional. I also ordered the cinnamon rolls and everything was delicious.
Food: 5
Service: 5
Recommended dishes: Meat Lovers Thin Crust Pizza
Travis Brown
Best thin crust Meat Lovers pizza I've had in years. NICE... Keep up the great work guys.
Ordered pick up, pulled up at the window, waited and no one was there, so I went inside to get my pizza and the lady there says “why didn’t you go to the window” I said no one was there and she goes “this is a restaurant not a fast food where we wait at the window” I don’t understand why she was so hostile with me.
Atmosphere: 1
Food: 1
Service: 1
I used to like this place but after my last order I will not be going back. I spent a good amount of money only for some of my order to be missing. They use door dash and I tried contacting the driver and was told there was nothing he could do but to call Pizza Hut. No one answered for a good while but finally got someone only to be put on hold for 30 min. So I hung up and called back to be put on hold again. I was on hold for over an hour. I finally called back and asked to speak with a manager and was hung up on. I called from a different number too, they would just pick up and hang up. No regard to customer satisfaction, and highly unprofessional. I finally was able to go up there 4 hours after it had been delivered and was given a bag had the rest of my order. The guy that gave it to me was actually nice and he offered a 20oz drink for the trouble/blamed it on doordash for not getting the whole order. But I am very disappointed in this business.
When you satisfy a craving, it’s always good.
Food: 5
I can tell by reading comments some people have never worked in a restaurant. For those who don't know When it gets slow, staff is one to two people to cut down on hours.Me and my friend when on 2/21/24 Tameshia was the only one there but she was awesome. She took our order and cooked it in a timely manner and when say the pizza was delicious I can't explain it! Other pizza places hurt my stomach maybe they don't use fresh ingredients but this pizza Ms.Tameshia made was perfect in every way and I will go back if she's there! Thank you and have a blessed day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pan Pizza
Very pleasant staff, not the fastest but always seem understaffed. Food has been as it should be over the 5-6 times we've ordered. Will definitely go back.
Atmosphere: 4
Food: 4
Service: 5
Carryout. Service and food were great.
Food: 5
Service: 5
Pulled up to the window and nobody is there. Stayed a while Saturday 1:35 Feb 3. Drove around and went in for a min, nobody comes to the counter. I can see 2 people in the back. 1 slow walks my way and I just leave. What a bunch of bums. I'm going somewhere else.
Service: 1
Great, hot food to go. Pleasant staff. It was about 7:30 on a Friday night in Dothan, the restaurant was clean, just no customers inside. Coming from Calhoun GA and Vero Beach FL, where we don't have the option to sit and eat, I would come here just for that experience alone. Go to Pizza Hut Dothan, Montgomery Highway and sit with family and friends for a casual get-together, and enjoy hot pizza and wings!!!! Bring FAMILY NIGHT back!! The pepperoni New Yorker and 24 wings were great!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Pepperoni Pizza
Poor customer service my pizza was under cooked I called the store to let them know they wanted me to drive all the way from where I lived which is in headland so they can remake it I asked if they could just remake it for me tomorrow bc it’s too far of a drive she told me to bring the pizza back tomorrow and she will remake
Atmosphere: 1
Food: 1
Service: 1
My favorite place to get pizza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Chocolate Chip Cookie, Cheese Sticks, Meat Lovers Pizza
Restaurantji Recommends
Called ahead and asked for pizza to be baked more. Pizza arrived not done. Talked with manager Meshal. She said some people like them this way. She had lots of excuses for the pizza not being done. She said I should have told them I liked it baked more. I told her I did ask for pizza to be browned! I even wanted to send her a picture. She would not accept it.I won’t be ordering another. Pizza Hut supreme pan pizza used to be the best!
Food: 1
Service: 1
Essentially a carry out with an area to "dine" in. Bottled water and drinks. No cups and ice. Paper plates and food served in a carry out box. Food is good and classic Pizza Hut.
Atmosphere: 2
Food: 4
Service: 4
Absolutely incompetent staff and complete inability to rectify an order they screwed up. Staff was rude, manager was worse. I recommend going to any other pizza place in all of America.
Service: 1
I had my pizza delivered. It was fresh, hot and promptly delivered. The delivery lady was nice and professional. I also ordered the cinnamon rolls and everything was delicious.
Food: 5
Service: 5
Recommended dishes: Meat Lovers Thin Crust Pizza
Best thin crust Meat Lovers pizza I've had in years. NICE... Keep up the great work guys.