They really need to close this place. You can't even get what you order.
Atmosphere: 1
Food: 1
Service: 1
Nathaniel Alexander
Left the shrimp out of a shrimp basket, just got a half full box of cold fries
Atmosphere: 1
Food: 1
Service: 1
DL Williams
They should just shut this place down. I mean really, if you are hungry and expect some sort of service or if you legitimately need something to eat "DO NOT GO TO THIS PLACE". Let's start with the building. Obviously, corporate doesn't care about how this location represents their brand. The building looks like trap house. I though the place was condemned when we pulled up because the lights weren't on, the building paint is peeling off, the lot was dirty and it just looks like a derelict building. The only reason that I even tried to order was that I saw someone inside. So I pull around to the drive-thru and I am greeted with a proclamation that "I am the only one here, so I can't make any big orders". I asked what she called a "Big" order. She said that she can't make a 12 or 24 pack. It galls me when folks who are very obviously not able or wanting to do the work necessary to serve a customer try to inject some sort of logic to the fact that they just don't want to or can't do the work. So, I asked her what is the difference between me ordering 11 sliders multiple times. Silence. I wasn't going to order anything at that point, but I just wanted to know how that fit into the logic. So I thanked her for playing along and I left. Here is the moral of the story. If you aren't going to provide the service that is implied to be available at your business, then just close. If you are not staffed to cover your proclaimed hours of operation, change the time to the times where you can provide service. If you can't do that much, then you should close the location. That will be better than taking big pisses on customers that want what you're supposed to have. I won't be going back to this location because the whole transaction was just too shady for me to ever trust that people there don't mess with your food. It was just that bad.NEVER...Grubhub with this restaurant.. You will regret it.
Lindsay Warren
Worst fast food restaurant in Florence. First thing they tell you is it will be at least 15 mins. for food. 9/10 they are going to be rude if you do order. Facility is severely out of date as well. I don't know how it stays open.
Roll Tide
Delicious hot Krystals, what could be better!!!
Atmosphere: 5
Food: 5
Service: 5
91honda450r
The employees were more worried about singing and goofing off then making food. My sundae was freezee burned. Also put in the same bag as hot desserts. Bought the glazed donut bites, the entire thing of glaze wasnt in the box but the bag. It went all over my car.
Food: 1
Service: 1
Jessica Stevens
Literally the only guest here and I'm waiting 25 minutes on 5 little
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Krystal Burgers
bossalinie Tru
This is the worst restaurant ever they are so slow and never have anything right I even think they overcharged me? I payed for what I wanted first then they told me that they don’t have it but offered me to pick something else I’m done with Krystal’s in Florence Alabama worst service ever!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Krystal, 12 Sackful of Chiks, Fries
Tye C
So to start off these folks gonna question what I ordered to top it off says it’s gonna take 35 mins to cook 24 Krystal’s with cheese had it out the window in 10 minutes tops so to be fresh we have atleast 12 cold not only cold it is hard as a rock I can also post a picture of it who ever your manager is needs to step down and let someone who has good customer care experience for one don’t question what someone wants to order make it that’s your job idc if it is 11:59 technically you are open to the public till 12 man idk if you was wanting to keep them for your self because the 2 door dash folks had already been served there food if there really was some
Atmosphere: 1
Food: 1
Service: 1
tiff slaydon
Food not great or freshly
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chili Cheese Fries, Krystal Burgers
They always seem to be having some kind of employee meeting every time I go. And nobody was in the back to wait on us. A man in the drive-through had to come in to order his food because there was no one there to take his
$41.83 for 24 burgers and you dont even get a combo you have to get it separately so it would be $60 with drinks and fries then we had to wait 20 minutes just for half of what we ordered this location needs to be shut down or
They really need to close this place. You can't even get what you order.
Atmosphere: 1
Food: 1
Service: 1
Left the shrimp out of a shrimp basket, just got a half full box of cold fries
Atmosphere: 1
Food: 1
Service: 1
They should just shut this place down. I mean really, if you are hungry and expect some sort of service or if you legitimately need something to eat "DO NOT GO TO THIS PLACE". Let's start with the building. Obviously, corporate doesn't care about how this location represents their brand. The building looks like trap house. I though the place was condemned when we pulled up because the lights weren't on, the building paint is peeling off, the lot was dirty and it just looks like a derelict building. The only reason that I even tried to order was that I saw someone inside. So I pull around to the drive-thru and I am greeted with a proclamation that "I am the only one here, so I can't make any big orders". I asked what she called a "Big" order. She said that she can't make a 12 or 24 pack. It galls me when folks who are very obviously not able or wanting to do the work necessary to serve a customer try to inject some sort of logic to the fact that they just don't want to or can't do the work. So, I asked her what is the difference between me ordering 11 sliders multiple times. Silence. I wasn't going to order anything at that point, but I just wanted to know how that fit into the logic. So I thanked her for playing along and I left. Here is the moral of the story. If you aren't going to provide the service that is implied to be available at your business, then just close. If you are not staffed to cover your proclaimed hours of operation, change the time to the times where you can provide service. If you can't do that much, then you should close the location. That will be better than taking big pisses on customers that want what you're supposed to have. I won't be going back to this location because the whole transaction was just too shady for me to ever trust that people there don't mess with your food. It was just that bad.NEVER...Grubhub with this restaurant.. You will regret it.
Worst fast food restaurant in Florence. First thing they tell you is it will be at least 15 mins. for food. 9/10 they are going to be rude if you do order. Facility is severely out of date as well. I don't know how it stays open.
Delicious hot Krystals, what could be better!!!
Atmosphere: 5
Food: 5
Service: 5
The employees were more worried about singing and goofing off then making food. My sundae was freezee burned. Also put in the same bag as hot desserts. Bought the glazed donut bites, the entire thing of glaze wasnt in the box but the bag. It went all over my car.
Food: 1
Service: 1
Literally the only guest here and I'm waiting 25 minutes on 5 little
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Krystal Burgers
This is the worst restaurant ever they are so slow and never have anything right I even think they overcharged me? I payed for what I wanted first then they told me that they don’t have it but offered me to pick something else I’m done with Krystal’s in Florence Alabama worst service ever!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Krystal, 12 Sackful of Chiks, Fries
So to start off these folks gonna question what I ordered to top it off says it’s gonna take 35 mins to cook 24 Krystal’s with cheese had it out the window in 10 minutes tops so to be fresh we have atleast 12 cold not only cold it is hard as a rock I can also post a picture of it who ever your manager is needs to step down and let someone who has good customer care experience for one don’t question what someone wants to order make it that’s your job idc if it is 11:59 technically you are open to the public till 12 man idk if you was wanting to keep them for your self because the 2 door dash folks had already been served there food if there really was some
Atmosphere: 1
Food: 1
Service: 1
Food not great or freshly
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chili Cheese Fries, Krystal Burgers
Restaurantji Recommends
Save 4% off your order here when you pay cash !
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff. The Krystals were delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Krystal Burgers
They always seem to be having some kind of employee meeting every time I go. And nobody was in the back to wait on us. A man in the drive-through had to come in to order his food because there was no one there to take his
Atmosphere: 1
Food: 2
Service: 2
The lady running the drive through was very
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Steamer Pack - 24 Krystals, Fries, Chili Cheese Fries, Krystal Burgers
$41.83 for 24 burgers and you dont even get a combo you have to get it separately so it would be $60 with drinks and fries then we had to wait 20 minutes just for half of what we ordered this location needs to be shut down or
Atmosphere: 1
Food: 1
Service: 1