Working fast food is frustrating. The manager on duty tonight is awesome. Even with frustrations up, she still smiled and was pleasant at the counter. Great visit. 06.20.2023 just before closing. Thank you madam.
AFrayed Knott
Food was delicious as usual. Service was very slow due to the place being absolutely slammed with customers. The atmosphere was crowded and tense due to lots of hungry people clambering for food. The staff was flat out. Which I like. I like to see fast food employees with a sense of urgency. The dining room was clean. Tables were wiped off well and no trash on the floor or slippery spots.
Carrie Campbell
When i go thru a drive thru in the am is for convenience. Getting your food thinking you are about to eat only to find out that once again you did not get the all important fork to eat your gravy biscuit with sucks. By this time it's to late to go get a replacement. 3rd time was the charm. Now i don't go there at all
Mike Clemmons
The assistant manager was a very good person. The attitude and customer service is very good! Keep up the standard. It's tough in fast food but it can be done. Every day a challenge! Be the best!
kabal singh
They don’t even know the difference between southern fried fish and double beef sandwich . I asked for fish sandwich and they give me double beef sandwich .maybe they need to hire some good staff
Liam Murk
The burger was cold enough that the cheese wouldn't melt and the fries were undercooked and tasteless, the service was incredibly fast and I was incredibly hungry so I can't complain too much. They suggested that I try the comeback sauce and I was very impressed, it tastes like a ketchup-mayonnaise mixture with incredible seasoning.
Jeanette White
I had never been to this Jack's I'm traveling out of town and I stopped to get a number one combo with an extra chicken finger for my dog the chicken finger was so fresh hot and warm and I asked for a plate to put it on and the cashier was extremely nice in the Drive-Thru the one who answered the speaker friendly apologetic for the wait and everything just extremely nice people my food was fantastic the fries were hot when I went to you know how you throw one in your mouth when you get the bag hot like to burn my tongue this is the best experience I've had at Jackson a very long time I travel this to worry about twice a month and I will be stopping at that Jack's every time thank you for the great experience and the bag and procedure was good too I used to work in food so I know about a bag and procedure it was really good thank you for wonderful thing wonderful
Mark Talley
Drive thru did not get my full order.Did not find out till I got home.
Matt R.
I went here multiple times while I was here in Gadsden and didn't have not one bad experience! Everything I tried was yummy and fairly reasonable!
Gwendolyn Sanders
I always go through the drive thru at this location and although they always seem busy, they are fast, efficient, and friendly folks who work there. It's my favorite Jack's to go to.
It’s ok but they could easily be more courteous and or leave me alone instead of zeroing in on my relationship trying to worry about who I have with me in my passenger side seat.
Timothy Graham
The food was great.. prepared fresh.. and in a timely
Tammy Edwards
The best staff and service in the area!! Great place to dine in or take out with your whole family. Awesome environment and friendly staff.
Julie Massey
Super clean, friendly staff, good food
Sheila Hill
Got both orders wrong when filled, rang up correctly. I don't recommend stopping here if you are in a hurry. They have never gotten my order correct. Food is good service is ok but accuracy is not.
Working fast food is frustrating. The manager on duty tonight is awesome. Even with frustrations up, she still smiled and was pleasant at the counter. Great visit. 06.20.2023 just before closing. Thank you madam.
Food was delicious as usual. Service was very slow due to the place being absolutely slammed with customers. The atmosphere was crowded and tense due to lots of hungry people clambering for food. The staff was flat out. Which I like. I like to see fast food employees with a sense of urgency. The dining room was clean. Tables were wiped off well and no trash on the floor or slippery spots.
When i go thru a drive thru in the am is for convenience. Getting your food thinking you are about to eat only to find out that once again you did not get the all important fork to eat your gravy biscuit with sucks. By this time it's to late to go get a replacement. 3rd time was the charm. Now i don't go there at all
The assistant manager was a very good person. The attitude and customer service is very good! Keep up the standard. It's tough in fast food but it can be done. Every day a challenge! Be the best!
They don’t even know the difference between southern fried fish and double beef sandwich . I asked for fish sandwich and they give me double beef sandwich .maybe they need to hire some good staff
The burger was cold enough that the cheese wouldn't melt and the fries were undercooked and tasteless, the service was incredibly fast and I was incredibly hungry so I can't complain too much. They suggested that I try the comeback sauce and I was very impressed, it tastes like a ketchup-mayonnaise mixture with incredible seasoning.
I had never been to this Jack's I'm traveling out of town and I stopped to get a number one combo with an extra chicken finger for my dog the chicken finger was so fresh hot and warm and I asked for a plate to put it on and the cashier was extremely nice in the Drive-Thru the one who answered the speaker friendly apologetic for the wait and everything just extremely nice people my food was fantastic the fries were hot when I went to you know how you throw one in your mouth when you get the bag hot like to burn my tongue this is the best experience I've had at Jackson a very long time I travel this to worry about twice a month and I will be stopping at that Jack's every time thank you for the great experience and the bag and procedure was good too I used to work in food so I know about a bag and procedure it was really good thank you for wonderful thing wonderful
Drive thru did not get my full order.Did not find out till I got home.
I went here multiple times while I was here in Gadsden and didn't have not one bad experience! Everything I tried was yummy and fairly reasonable!
I always go through the drive thru at this location and although they always seem busy, they are fast, efficient, and friendly folks who work there. It's my favorite Jack's to go to.
Restaurantji Recommends
It’s ok but they could easily be more courteous and or leave me alone instead of zeroing in on my relationship trying to worry about who I have with me in my passenger side seat.
The food was great.. prepared fresh.. and in a timely
The best staff and service in the area!! Great place to dine in or take out with your whole family. Awesome environment and friendly staff.
Super clean, friendly staff, good food
Got both orders wrong when filled, rang up correctly. I don't recommend stopping here if you are in a hurry. They have never gotten my order correct. Food is good service is ok but accuracy is not.