Overpriced for mediocre ice cream. Ice cream in the stores taste better in my opinion but the service was good. Id pay for good service any day.
Atmosphere: 4
Food: 3
Service: 4
Michelle Kelley
Horrible experience and customer service. 6 of us went in to get ice cream. One of our kids has a peanut allergy. We asked what they might have that she could eat. After looking like a deer in the headlights they proceeded to tell her she could have the brownie and strawberry ice cream. GREAT!! Then only to be told "we can't accommodate you". ALL because the girl behind the counter didn't want to WASH the ice cream scooper. Then told the mom of the child "YOU should know better than to come to a place that has nuts". NEVER again will this place get my money. I sure hope the owner sees this so they can see how their staff treats customers.
Atmosphere: 1
Food: 1
Service: 1
Kelvin Bautista
Sweet spot open til 10pm
Rose White
Have been here twice and the awful young girl serving us gave me a nasty little attitude each time. Won't ever go back. I gave her the benefit of doubt the first time around but the 2nd time is my fault for wasting my
Service: 1
michele hilley
Wow 20 $ for a scoop of ice cream and a small blizzard type ice cream. The service on the day we went was very good.
Atmosphere: 3
Food: 3
Service: 3
Destry Webster
Fast and friendly staff. Great sweet treats.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Sorbet, Soft Serve, Chocolate Soft Serve, Cookies, Chocolate Ice Cream, Hand Scooped Yogurt Cup
James Hanneman
Always
Atmosphere: 5
Food: 5
Service: 5
Margaret Brandenburg
Their freezers went out and all their ice cream was too melted to serve so I went without the treat I stopped for..... It was a bummer
Adelisca LeBlanc
I hadn't been to a TCBY in years. I was so excited to find this one, and it was definitely worth it! Delicious and the people there were very sweet.
Love TCBY! This establishment is 100% great. Thank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Serve
Sammi Daily
I love this TCBY, but the woman working the window sometimes is absolutely so rude and negative. I pulled up today and ordered a waffle cone, asked her to add some chocolate chips and she said ‘uhhh… I mean I guess I can try..? It’s a cone..?’ Like GURL i promise you got this. When she came to the window, I asked her to flip the cone over into a bowl if she didn’t mind so it was easier to get eat while I drove. She responded ‘why wouldn’t you just ask for it in cup in the first place???’ With the BIGGEST attitude. OBVIOUSLY because I want the cone too. When I responded to this comment, she rolled her eyes and said ‘you could have order a cup with waffle cone topping…but I GUESS ill go get you a cup’ sorry I didn’t know this was an a option?? This isn’t the first negative interaction I have had with this woman in the drive through too. If such simple requests make you so annoyed and negative, please find a new job.
Anthony Musser
Delicious little spot to grab some dessert. Moose tracks is my all time favorite. And the staff here is very friendly.
Sara Tingley
The ice cream is always great here.Not sure why sometimes they ask if you wanna leave a tip at the drive thru but we won't hold that against the ??!They also have "pup cups" for the 4 legged vacationers!
Nathan Wranovsky
A chain from the 80s and 90s is still a top shop in Gulf Shores. Ice cream, frozen yogurt, soft serve, and Mrs. Fields cookies. What more could you want? The staff is friendly, patient, and helpful, and they’re good at working with you to try to get your best “combination” (for example, if you wanted a parfait, they ask what you’re looking to get, and they might recommend making it a “Sundae” instead because that had a different number of toppings). In addition, their sheer amount of flavors and toppings is wonderful, especially these strawberry boba bubbles I’d never seen at an ice cream place before that were soooo good (we got them on our sundae!) We choose the $8.99 make-your-own-sundae, with 2 large scoops and 4 toppings. It was perfect for the two of us and a good price for so much. We had peanut butter frozen yogurt and chocolate frozen yogurt; my wife didn’t think the frozen yogurt was as flavorful, and she couldn’t taste the Peanut Butter, but I liked them both. We had Oreos, Reese’s pieces, the juicy fruit bubbles, and brownie pieces on it. It was really delicious and I would definitely stop here for dessert again, especially compared to the $15 sundaes for half the size across the street!
Too expensive for ice cream.
Atmosphere: 3
Food: 2
Service: 5
Overpriced for mediocre ice cream. Ice cream in the stores taste better in my opinion but the service was good. Id pay for good service any day.
Atmosphere: 4
Food: 3
Service: 4
Horrible experience and customer service. 6 of us went in to get ice cream. One of our kids has a peanut allergy. We asked what they might have that she could eat. After looking like a deer in the headlights they proceeded to tell her she could have the brownie and strawberry ice cream. GREAT!! Then only to be told "we can't accommodate you". ALL because the girl behind the counter didn't want to WASH the ice cream scooper. Then told the mom of the child "YOU should know better than to come to a place that has nuts". NEVER again will this place get my money. I sure hope the owner sees this so they can see how their staff treats customers.
Atmosphere: 1
Food: 1
Service: 1
Sweet spot open til 10pm
Have been here twice and the awful young girl serving us gave me a nasty little attitude each time. Won't ever go back. I gave her the benefit of doubt the first time around but the 2nd time is my fault for wasting my
Service: 1
Wow 20 $ for a scoop of ice cream and a small blizzard type ice cream. The service on the day we went was very good.
Atmosphere: 3
Food: 3
Service: 3
Fast and friendly staff. Great sweet treats.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Sorbet, Soft Serve, Chocolate Soft Serve, Cookies, Chocolate Ice Cream, Hand Scooped Yogurt Cup
Always
Atmosphere: 5
Food: 5
Service: 5
Their freezers went out and all their ice cream was too melted to serve so I went without the treat I stopped for..... It was a bummer
I hadn't been to a TCBY in years. I was so excited to find this one, and it was definitely worth it! Delicious and the people there were very sweet.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love TCBY! This establishment is 100% great. Thank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Serve
I love this TCBY, but the woman working the window sometimes is absolutely so rude and negative. I pulled up today and ordered a waffle cone, asked her to add some chocolate chips and she said ‘uhhh… I mean I guess I can try..? It’s a cone..?’ Like GURL i promise you got this. When she came to the window, I asked her to flip the cone over into a bowl if she didn’t mind so it was easier to get eat while I drove. She responded ‘why wouldn’t you just ask for it in cup in the first place???’ With the BIGGEST attitude. OBVIOUSLY because I want the cone too. When I responded to this comment, she rolled her eyes and said ‘you could have order a cup with waffle cone topping…but I GUESS ill go get you a cup’ sorry I didn’t know this was an a option?? This isn’t the first negative interaction I have had with this woman in the drive through too. If such simple requests make you so annoyed and negative, please find a new job.
Delicious little spot to grab some dessert. Moose tracks is my all time favorite. And the staff here is very friendly.
The ice cream is always great here.Not sure why sometimes they ask if you wanna leave a tip at the drive thru but we won't hold that against the ??!They also have "pup cups" for the 4 legged vacationers!
A chain from the 80s and 90s is still a top shop in Gulf Shores. Ice cream, frozen yogurt, soft serve, and Mrs. Fields cookies. What more could you want? The staff is friendly, patient, and helpful, and they’re good at working with you to try to get your best “combination” (for example, if you wanted a parfait, they ask what you’re looking to get, and they might recommend making it a “Sundae” instead because that had a different number of toppings). In addition, their sheer amount of flavors and toppings is wonderful, especially these strawberry boba bubbles I’d never seen at an ice cream place before that were soooo good (we got them on our sundae!) We choose the $8.99 make-your-own-sundae, with 2 large scoops and 4 toppings. It was perfect for the two of us and a good price for so much. We had peanut butter frozen yogurt and chocolate frozen yogurt; my wife didn’t think the frozen yogurt was as flavorful, and she couldn’t taste the Peanut Butter, but I liked them both. We had Oreos, Reese’s pieces, the juicy fruit bubbles, and brownie pieces on it. It was really delicious and I would definitely stop here for dessert again, especially compared to the $15 sundaes for half the size across the street!