I don't really know what was going on, because this was my first time at this location. The employees were perfectly friendly and all, though I could barely understand the guy on the speaker. Don't know if it was because he was mumbling or because the speaker was messed up. The food, on the other hand, was quite frankly awful. It was hot when I got it, which is great. But it was super greasy and oily. Like pat it with a paper towel before you eat it, greasy. The breading wasn't even crispy, it was so bad. I also ordered clam strips that I didn't even eat. They were completely overcooked, to the point that it felt like I was chewing rocks. This was an overall poor experience, and I probably won't be back.
Atmosphere: 4
Food: 1
Service: 4
Paula Lindon
Food takes forever to get. They appear to be extremely understaffed. Took over 20 minutes to get order and there was only 1 entree. Food itself was ok.
Atmosphere: 2
Food: 3
Service: 3
Tiffany Taylor
I am in town visiting locally, and have been here since Thursday evening. I've eaten out a few times already, and this, was BY FAR my best dining out experience so far. I ordered in the restaurant, to take it to go, since it's been YEARS since I have had Captain Ds, as we don't have many left back in Texas, and I didn't want to hold up the drive thru line. The ordering was fast, and the staff was so kind and polite. The lady who I believe was possibly the manager, I'm not sure, was super kind to this older couple who was ordering ahead of me. All I recall is she was wearing a Marvel Sweatshirt. She was so patient and polite to this couple, it just made me smile! The young man taking my order was also very polite, and instead of waiting for the lady to finish taking the other couples order, he went ahead and took mine on another register! I had no longer than time to get my tea glass filled, and my order was ready!!! I was shocked! I got the food back to where I am staying about 10 or so minutes away, and it was still piping hot and fresh as could be. Everything was delicious and I was very pleased. I like to give credit where credit is due, and this location and the staff there are top tier. No wonder they stay busy!! Thank you for the delicious meal and kind, prompt service. I'll definitely be back before I go home to have some more delicious food. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Okra, 2 Piece Fish Meal
Tracy Wilson
This location is always HOT AND FRESH. I love eating here. Thanks keep up the good work.(Airport Rd.)
This is the third time I’ve tried to eat here when this location appears to be either ignoring customers or closing hours earlier than your closing time posted on the web and your building. I was at the drive through at 830 pm tonight. It was still lit up. Your hours are 10 pm. If that’s not the case then POST IT ON THE DOOR AND DRIVE THROUGH.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Watjen
Great family friendly atmosphere, been coming here, for 30 years , a truly beautiful treasure ???Kid-friendliness: As a kid always loved coming here???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Okra, Grilled Shrimp Skewer, Mac & Cheese, Giant Fish Sandwich, 2 Piece Catfish, Lobster Bites Crab Cakes Fried Shrimp and Batter Dipped Fish Dinner, Mozzarella Sticks, Seafood Feast, Funnel Cake Fries, Baked Potato, Clam Strips, Hush Puppies, Cheesecake, 2 Piece Fish Meal, Southern Fried Fish Fillet, Jalapeno Poppers, Cole Slaw, Kids Batter Dipped Fish Meal, French Fries, 2 Piece Fish & 6 Piece Butterfly Shrimp Meal
Stacey Johnson Stone
This is the third time I’ve tried to eat here when this location appears to be either ignoring customers or closing hours earlier than your closing time posted on the web and your building. I was at the drive through at 830 pm tonight. It was still lit up. Your hours are 10 pm. If that’s not the case then at least POST IT ON THE DOOR AND DRIVE THROUGH.
Christopher Bruce The Mighty Sword
Now tell me this isn't a raw deal. I pull up to the drive thru (where a majority of people Can barely understand what the person at the other end is saying, anyway, through a little tiny speaker), and what I hear is what you would expect to hear, 'welcome to Captain D's, can I take your order?"Now, at the top, it says "Add 5 shrimp for $1.99. If we don't make you this offer it's free." So I went through the entire order I had and didn't hear anyone offer me shrimp, so I thought I had some coming to me, free. I get up to the window and I said "so can I get my 5 shrimp for free?" She says "oh I made the offer. I always do." After arguing with her for a moment, I took it in stride, and decided to call back and talk to the manager. He said. "Oh no. This promotion has been running for 6 months, And everybody here always makes that offer." I said "no, they did not" and he said "yes", he says "every time we ask, We say 'welcome to Captain D's. Can I add 5 shrimp to your order?" So I said, " Well, that's kind of messed up, who's going to expect you to offer the shrimp just after you say "welcome to Captain D's? Most people are going to expect that you're going to ask that at the end of the order, not before the order is even placed." And he then offered up the fact that this is the way that corporate told their employees to ask it. I said "I'll bet that is the way they told you to ask it, because nobody in the right mind would expect you to ask that before the order is even placed. Not only that, but if you rattle it out fast enough, it sounds just like "Can I take your order?"... Because that's what most people would hear, not 'Can I add five shrimp to your order?' Ingenious how they managed to get away with this all this time and no one else's complained. Well, I'm complaining now. I'll be going to Captain D's a lot less now, thanks to this experience. Thanks for listening to this petty, yet valid complant.
Food: 5
Service: 2
Scott Tonight
I think the staff are amazing but the company and the quality of their food have really gone to the absolute
They NEVER open on time anymore and sometimes don’t open at all. When they do open, the staff is very rude and the food is average to poor and very unpredictable. The restaurant is also very dirty—tables are never cleaned. I used to eat here multiple times a week and the decline of this restaurant is very sad!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hush Puppies, French Fries, 2 Fish and Chips
Kimberly McCay
We decided on captain D’s for our lunch after doctors appointment. The restaurant was clean and well maintained except for the windows. Appeared that no one washed the soap off after it was applied.The food was hot fresh and tasty. We were given a number place card for our table. But no one brought us our food.
Food: 4
Service: 1
Janet L Hunter
Wasn't the Memorial parkway location , this'll will have to do. We are old school captain d lovers. Glad this location is still
Atmosphere: 4
Food: 4
Service: 4
Darryl Robinson
GREAT DAY WHEN U GET TO CAPTAINS D'S GAVE THEM A 4ON SERVICE BECAUSE THEY HAD TO SHUT DOWN TAKING ORDERS INSIDE BECAUSE OF A LACK OF PERSONNEL!! SO THAT 4 STAR IS DEFINITELY TEMPORARY! YOU BEST BEELEEVES THAT D.V.R.Parking: PART OF A MINI MALL COMPLEX PLENTY PARKING SHORT DISTANCE TO THE RESTAURANTKid-friendliness: MORE THAN ADEQUATE KIDS MENU!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Corn on the Cob, Fried Okra, Hush Puppies, Cheesecake
sweet-caye
Friendly ,,, the food was great.,,large portions,,,given lots of dipping sauces?
I don't really know what was going on, because this was my first time at this location. The employees were perfectly friendly and all, though I could barely understand the guy on the speaker. Don't know if it was because he was mumbling or because the speaker was messed up. The food, on the other hand, was quite frankly awful. It was hot when I got it, which is great. But it was super greasy and oily. Like pat it with a paper towel before you eat it, greasy. The breading wasn't even crispy, it was so bad. I also ordered clam strips that I didn't even eat. They were completely overcooked, to the point that it felt like I was chewing rocks. This was an overall poor experience, and I probably won't be back.
Atmosphere: 4
Food: 1
Service: 4
Food takes forever to get. They appear to be extremely understaffed. Took over 20 minutes to get order and there was only 1 entree. Food itself was ok.
Atmosphere: 2
Food: 3
Service: 3
I am in town visiting locally, and have been here since Thursday evening. I've eaten out a few times already, and this, was BY FAR my best dining out experience so far. I ordered in the restaurant, to take it to go, since it's been YEARS since I have had Captain Ds, as we don't have many left back in Texas, and I didn't want to hold up the drive thru line. The ordering was fast, and the staff was so kind and polite. The lady who I believe was possibly the manager, I'm not sure, was super kind to this older couple who was ordering ahead of me. All I recall is she was wearing a Marvel Sweatshirt. She was so patient and polite to this couple, it just made me smile! The young man taking my order was also very polite, and instead of waiting for the lady to finish taking the other couples order, he went ahead and took mine on another register! I had no longer than time to get my tea glass filled, and my order was ready!!! I was shocked! I got the food back to where I am staying about 10 or so minutes away, and it was still piping hot and fresh as could be. Everything was delicious and I was very pleased. I like to give credit where credit is due, and this location and the staff there are top tier. No wonder they stay busy!! Thank you for the delicious meal and kind, prompt service. I'll definitely be back before I go home to have some more delicious food. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Okra, 2 Piece Fish Meal
This location is always HOT AND FRESH. I love eating here. Thanks keep up the good work.(Airport Rd.)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Fish & 6 Piece Butterfly Shrimp Meal
This is the third time I’ve tried to eat here when this location appears to be either ignoring customers or closing hours earlier than your closing time posted on the web and your building. I was at the drive through at 830 pm tonight. It was still lit up. Your hours are 10 pm. If that’s not the case then POST IT ON THE DOOR AND DRIVE THROUGH.
Atmosphere: 1
Food: 1
Service: 1
Great family friendly atmosphere, been coming here, for 30 years , a truly beautiful treasure ???Kid-friendliness: As a kid always loved coming here???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Okra, Grilled Shrimp Skewer, Mac & Cheese, Giant Fish Sandwich, 2 Piece Catfish, Lobster Bites Crab Cakes Fried Shrimp and Batter Dipped Fish Dinner, Mozzarella Sticks, Seafood Feast, Funnel Cake Fries, Baked Potato, Clam Strips, Hush Puppies, Cheesecake, 2 Piece Fish Meal, Southern Fried Fish Fillet, Jalapeno Poppers, Cole Slaw, Kids Batter Dipped Fish Meal, French Fries, 2 Piece Fish & 6 Piece Butterfly Shrimp Meal
This is the third time I’ve tried to eat here when this location appears to be either ignoring customers or closing hours earlier than your closing time posted on the web and your building. I was at the drive through at 830 pm tonight. It was still lit up. Your hours are 10 pm. If that’s not the case then at least POST IT ON THE DOOR AND DRIVE THROUGH.
Now tell me this isn't a raw deal. I pull up to the drive thru (where a majority of people Can barely understand what the person at the other end is saying, anyway, through a little tiny speaker), and what I hear is what you would expect to hear, 'welcome to Captain D's, can I take your order?"Now, at the top, it says "Add 5 shrimp for $1.99. If we don't make you this offer it's free." So I went through the entire order I had and didn't hear anyone offer me shrimp, so I thought I had some coming to me, free. I get up to the window and I said "so can I get my 5 shrimp for free?" She says "oh I made the offer. I always do." After arguing with her for a moment, I took it in stride, and decided to call back and talk to the manager. He said. "Oh no. This promotion has been running for 6 months, And everybody here always makes that offer." I said "no, they did not" and he said "yes", he says "every time we ask, We say 'welcome to Captain D's. Can I add 5 shrimp to your order?" So I said, " Well, that's kind of messed up, who's going to expect you to offer the shrimp just after you say "welcome to Captain D's? Most people are going to expect that you're going to ask that at the end of the order, not before the order is even placed." And he then offered up the fact that this is the way that corporate told their employees to ask it. I said "I'll bet that is the way they told you to ask it, because nobody in the right mind would expect you to ask that before the order is even placed. Not only that, but if you rattle it out fast enough, it sounds just like "Can I take your order?"... Because that's what most people would hear, not 'Can I add five shrimp to your order?' Ingenious how they managed to get away with this all this time and no one else's complained. Well, I'm complaining now. I'll be going to Captain D's a lot less now, thanks to this experience. Thanks for listening to this petty, yet valid complant.
Food: 5
Service: 2
I think the staff are amazing but the company and the quality of their food have really gone to the absolute
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: 2 Fish and Chips
Bag off ice
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
They NEVER open on time anymore and sometimes don’t open at all. When they do open, the staff is very rude and the food is average to poor and very unpredictable. The restaurant is also very dirty—tables are never cleaned. I used to eat here multiple times a week and the decline of this restaurant is very sad!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hush Puppies, French Fries, 2 Fish and Chips
We decided on captain D’s for our lunch after doctors appointment. The restaurant was clean and well maintained except for the windows. Appeared that no one washed the soap off after it was applied.The food was hot fresh and tasty. We were given a number place card for our table. But no one brought us our food.
Food: 4
Service: 1
Wasn't the Memorial parkway location , this'll will have to do. We are old school captain d lovers. Glad this location is still
Atmosphere: 4
Food: 4
Service: 4
GREAT DAY WHEN U GET TO CAPTAINS D'S GAVE THEM A 4ON SERVICE BECAUSE THEY HAD TO SHUT DOWN TAKING ORDERS INSIDE BECAUSE OF A LACK OF PERSONNEL!! SO THAT 4 STAR IS DEFINITELY TEMPORARY! YOU BEST BEELEEVES THAT D.V.R.Parking: PART OF A MINI MALL COMPLEX PLENTY PARKING SHORT DISTANCE TO THE RESTAURANTKid-friendliness: MORE THAN ADEQUATE KIDS MENU!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Corn on the Cob, Fried Okra, Hush Puppies, Cheesecake
Friendly ,,, the food was great.,,large portions,,,given lots of dipping sauces?
Atmosphere: 4
Food: 4
Service: 4