The evening started off pretty ok. So excited to dine at our favorite spot! Drinks were on point kudos to the bartender. Then......... Trudy changes the whole vibe. Her attitude and demeanor made us feel unwelcomed. We chalked it up to maybe it had been a long so let's push through. Ordered our food which was awesome to start then the entrees came and a medium well steak was past well done. When we let her know of the issue her response was do you want a box? After little discussion she had the steak remade. Brought it back in a to go container and sat it on the floor and walked away. A little stunned and of unsure of what was happening we walked over to hostess stand and asked for manager . They intervened and must have spoken to our server. Trudy returned and somewhat apologized for placing bag on the floor and said she would handle it. Took food away and never brought it back. We didn't want that meal comped but the manger did. So thanks but weird that food was never brought back to our table. I have NEVER experienced such. I hope that she is retrained on how to handle customers with or without issues because clearly there is a missing link. Still love Ruth ‘s Chris. So this one mishap will not detour me!
GlendaF
Dining at its best!! My granddaughter 17th birthday celebration!! She was treated like a princess. Dani, our lovely server, went over and beyond customers service. The presentation was amazing and the food was delicious. Our experience was top notch. Thank you Ruth's Chris
JoeW
We had reservations for 7:15pm, but wasn't seated until almost 8pm. Service at the bar while we waited was very good, female named Abby, so we decided to order an appetizer. We were seated before the appetizer arrived so we paid our bar tab and went to our table. The appetizer arrived soon after. I got a little annoyed when the male bartender came out to our table and asked if we settled up at the bar. All he had to do was ask the other bar tender. We waited quite a while before a server came to our table to take our order. By that time, we decided we had waited way too long and decided to leave and not eat dinner.
My filet had to be sent back as it was well done vs medium and the lobster was so shriveled and dry you couldn't cut it with a knife. The server brought it out anyway and even announced up front as she was putting down the plates that it was ALL bad. IMO, the plates should have never came out like that. I expected better as I've eaten here a dozen times. They corrected everything but it should have been caught in the back of the house.
Steaks were flavorful but one not cooked to order. Wait staff took care of it immediately. Reservation was for an early time frame but they had run out some sides. Prices are what you would expect them to be for.a RC .
Janet Madarasz
My expectations knowing the prices and everything ala carte were no where the delivery. Windows were dirty, light fixtures were glass and dirty. Table chair was sagging seat. Expectations for me was a prime rn rare with ai jus Instead it was a rib eye heavily seasoned thrown in the grill. Will say it was as I red rare. No one will ever convince me it was a prime rib roast ( vs a rib eye which is lower rib cut). Mine had to much tendons. The filet was sent back 3 times and never did get it right and the my friend lost his appetite plus we were finished eating. Check please. No complaints about service as all were very nice but certainly not the high end service expected for the prices ie: 67$ for a ribeye aka a”prime rib”. Also Ceasar salad meaning the lettuce was fresh and crisp the dressing and croutons were right out of the Sysco delivery truck. Worst experience and would not recommend eating there. Did I mention the chair at the table was was well worn with sagging springs. Save your money not worth the price.
Atmosphere: 2
Food: 1
Service: 4
Chaundra
My husband and I are both service industry people, and we both can say this has been the best service and food we've had in a long time. Every penny was worth the quality. & on top of that a manager came to the table to do a table touch. Don't see that often. Cannot express how grateful we are of that. Thank you to our server Angel and to the kitchen staff.
Samantha Schaefers
Don was great and very attentive to our needs. The calamari was excellent! Overall, a great dining experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Au Gratin, Filet, Creamed Spinach
Asedawg89
I made reservations for 5 people, then another person decided to join the next day. I went online to change the reservation to 6 but then a credit card was required. I just thought maybe because less than 24 hours. So I told them when we got to the restaurant. When you have a table for 6 or more, they will only give you one ticket and tip is included. Had I known that, we would have just gone someplace else.
Dorothy Kunkel
This was a great disappointment. My husband chose Ruth’s Chris because we’d eaten at other locations and had excellent meals. The steak was good, but the lamb chops were very tough. Vegetables were cold and unseasoned. Asparagus was too raw to chew. The apple pie was delicious. Service was poor. The odor of the restrooms permeated the short hallway to them and into the table area. Where is the Health Department? $355 for food that wasn’t near as good as a cheap family restaurant. Unfortunately, we wasted which was, probably, our last wedding anniversary. ?
We enjoyed our Anniversary Celebration here at Ruth Chris (Downtown Atlanta). Emily was our server and did a fantastic job in serving us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Potato Casserole with a Pecan Crust
EllenK
Parking was limited close to the building. Valet parking was not available that night. The filet mignon and lobster were delicious. The Prix Fixe meals are a great value. Don, our waiter, was fantastic.
Oniquca Wright
Don was the best server hands down! He selected a fantastic wine and put me on to a new drink! I would come back just for his service. It was the absolute best part of the night.
Atmosphere: 5
Food: 5
Service: 5
Julie Foster
Truly is an amazing server!
Carolyn Summerfield
This was our first time to Ruth Chris for our anniversary and we were not disappointed! Not only was the food out of this world but our server Trudy was amazing and definitely made us want to come back sooner rather than later!!!
The evening started off pretty ok. So excited to dine at our favorite spot! Drinks were on point kudos to the bartender. Then......... Trudy changes the whole vibe. Her attitude and demeanor made us feel unwelcomed. We chalked it up to maybe it had been a long so let's push through. Ordered our food which was awesome to start then the entrees came and a medium well steak was past well done. When we let her know of the issue her response was do you want a box? After little discussion she had the steak remade. Brought it back in a to go container and sat it on the floor and walked away. A little stunned and of unsure of what was happening we walked over to hostess stand and asked for manager . They intervened and must have spoken to our server. Trudy returned and somewhat apologized for placing bag on the floor and said she would handle it. Took food away and never brought it back. We didn't want that meal comped but the manger did. So thanks but weird that food was never brought back to our table. I have NEVER experienced such. I hope that she is retrained on how to handle customers with or without issues because clearly there is a missing link. Still love Ruth ‘s Chris. So this one mishap will not detour me!
Dining at its best!! My granddaughter 17th birthday celebration!! She was treated like a princess. Dani, our lovely server, went over and beyond customers service. The presentation was amazing and the food was delicious. Our experience was top notch. Thank you Ruth's Chris
We had reservations for 7:15pm, but wasn't seated until almost 8pm. Service at the bar while we waited was very good, female named Abby, so we decided to order an appetizer. We were seated before the appetizer arrived so we paid our bar tab and went to our table. The appetizer arrived soon after. I got a little annoyed when the male bartender came out to our table and asked if we settled up at the bar. All he had to do was ask the other bar tender. We waited quite a while before a server came to our table to take our order. By that time, we decided we had waited way too long and decided to leave and not eat dinner.
My filet had to be sent back as it was well done vs medium and the lobster was so shriveled and dry you couldn't cut it with a knife. The server brought it out anyway and even announced up front as she was putting down the plates that it was ALL bad. IMO, the plates should have never came out like that. I expected better as I've eaten here a dozen times. They corrected everything but it should have been caught in the back of the house.
Steaks were flavorful but one not cooked to order. Wait staff took care of it immediately. Reservation was for an early time frame but they had run out some sides. Prices are what you would expect them to be for.a RC .
My expectations knowing the prices and everything ala carte were no where the delivery. Windows were dirty, light fixtures were glass and dirty. Table chair was sagging seat. Expectations for me was a prime rn rare with ai jus Instead it was a rib eye heavily seasoned thrown in the grill. Will say it was as I red rare. No one will ever convince me it was a prime rib roast ( vs a rib eye which is lower rib cut). Mine had to much tendons. The filet was sent back 3 times and never did get it right and the my friend lost his appetite plus we were finished eating. Check please. No complaints about service as all were very nice but certainly not the high end service expected for the prices ie: 67$ for a ribeye aka a”prime rib”. Also Ceasar salad meaning the lettuce was fresh and crisp the dressing and croutons were right out of the Sysco delivery truck. Worst experience and would not recommend eating there. Did I mention the chair at the table was was well worn with sagging springs. Save your money not worth the price.
Atmosphere: 2
Food: 1
Service: 4
My husband and I are both service industry people, and we both can say this has been the best service and food we've had in a long time. Every penny was worth the quality. & on top of that a manager came to the table to do a table touch. Don't see that often. Cannot express how grateful we are of that. Thank you to our server Angel and to the kitchen staff.
Don was great and very attentive to our needs. The calamari was excellent! Overall, a great dining experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Au Gratin, Filet, Creamed Spinach
I made reservations for 5 people, then another person decided to join the next day. I went online to change the reservation to 6 but then a credit card was required. I just thought maybe because less than 24 hours. So I told them when we got to the restaurant. When you have a table for 6 or more, they will only give you one ticket and tip is included. Had I known that, we would have just gone someplace else.
This was a great disappointment. My husband chose Ruth’s Chris because we’d eaten at other locations and had excellent meals. The steak was good, but the lamb chops were very tough. Vegetables were cold and unseasoned. Asparagus was too raw to chew. The apple pie was delicious. Service was poor. The odor of the restrooms permeated the short hallway to them and into the table area. Where is the Health Department? $355 for food that wasn’t near as good as a cheap family restaurant. Unfortunately, we wasted which was, probably, our last wedding anniversary. ?
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
We enjoyed our Anniversary Celebration here at Ruth Chris (Downtown Atlanta). Emily was our server and did a fantastic job in serving us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Potato Casserole with a Pecan Crust
Parking was limited close to the building. Valet parking was not available that night. The filet mignon and lobster were delicious. The Prix Fixe meals are a great value. Don, our waiter, was fantastic.
Don was the best server hands down! He selected a fantastic wine and put me on to a new drink! I would come back just for his service. It was the absolute best part of the night.
Atmosphere: 5
Food: 5
Service: 5
Truly is an amazing server!
This was our first time to Ruth Chris for our anniversary and we were not disappointed! Not only was the food out of this world but our server Trudy was amazing and definitely made us want to come back sooner rather than later!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet, Lobster Mac & Cheese