We visited again Topgolf this past Tuesday due to their half price deal. Given the normal pricing for the time we attended, half off is a big draw. We've been here several times and have had an enjoyable time previously (I'd given them 5 stars previously), but there were a several things about this most recent visit that made the play experience significantly less enjoyable.The first was damage to the "fairway" area specifically around the holes. More than once, our balls were impeded or outright stopped by areas where the turf was either missing or flipped up on the lip of the holes. This resulted in balls not rolling into the holes as they normally would have. While being denied points is no big deal for me and my wife, this was very disappointing for kids as they score fewer points in general.A different issue which had the same overall result was the untimely manner in which balls were collected from the range. By the time we finished our 2-hour round, there were so many balls sitting on the turf that a roller had about a 50/50 chance of running into another ball and having its path altered. Balls were only being collected from the range for about 30 minutes at the beginning of our 2-hour time slot. The rest of the time, balls being hit onto the range just sat there in large quantities.The last and most frustrating thing about our trip was the frequency at which balls that were clearly hit into a scoring receptacle weren't registered. I'd guess that 1 out of 4 balls that should have resulted in points weren't counted; every time a ball went in, we had to sit and wait to see if our score would actually be updated. This was doubly irritating when the flight path replay clearly showed a ball landing squarely in the hole. My oldest son (age 10) is extremely competitive and is on the autism spectrum, so fairness is paramount to him; losing a streak of points because the equipment isn't working as it should was disheartening to him to the point of making him want to stop playing.Once again, we did enjoy our time at TopGolf in Huntsville overall, but when the cost is nearly $100 for 2 hours of play, 1 beer, 1 mixed drink, and 2 sodas on a half price Tuesday, I think it's more than reasonable to expect the facility to function as designed. Unless these problems are rectified in the future, I suspect it will be a while before we return.
Atmosphere: 3
Service: 3
J Honez
The front desk and platinum folks are great to me, 5 stars to them. Bay service never puts up a flag or adds discounts. 1.5 hours and no drink refills. Server never came back to ask if I wanted food or drinks.
Atmosphere: 4
Food: 3
Service: 2
Sheila Murry
BIASED!!..Racist????…This was the WORDT Experience Ever!!!..We reserved our time online…paid our deposit…arrived on time!!!..We were not allowed to go to the TOP Teir but were only allowed on the first floor…Interestingly enough ALL the BLACK peoples there were on the First Floor!!!..And most compelling was the TOP Floor ONLY had WHITE people!!!!..NOT one person that was BLACK!!!!..I’m not sure why the staff thought this was the best idea or were they directed to do so!!???..It absolutely ruined my BIRTHDAY!!!..When we tried to talk to staff they told us we had the option to leave!!!!..I was in tears!!!..I felt overlooked…marginalized…and UNWANTED!!!..Please don’t come here if you’re a person of color!!!!..
Surprisingly good fun. Lots of game choices to keep it exciting. Download the app and save some $$$.
Atmosphere: 5
Service: 5
Trent Pace
Played about 90 minutes. Had the pepperoni flatbread pizza, and the new Dirty Dr Pepper. Food was fantastic, service was super friendly and helpful, and didn't have to wait too long for a bay to open up. Will be back ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Brendan D
The experience itself is fine, food is good, but what an eyesore. Putting a giant net in the town's skyline, that's an idea.
Atmosphere: 5
Food: 5
Service: 5
Vickie Rosone
Was impressed with the technology and the golf but that was about it. Service was not great and extremely slow. Some Food came out an hour after ordering, we were about to leave bc our time was up. My drink was wrong twice. I didn’t have the heart to send it back the 2nd time after it took 30m to make it the second time. (Skinny marg from your menu). This was my first time at a Top Golf so I had no idea how it worked. Called to get some more information as I was booking for a group of 8 and the person I spoke to couldn’t have been more rude and told me to check out the FAQ page on their website. This place could be much greater than it is just need some help on the service and food & beverage side of the house.
Atmosphere: 3
Food: 3
Service: 2
Emily King
This was our first experience at Topgolf. Upon checking in we showed the cashier three $15 gift cards that were given to us for Christmas. We asked if we can use these gift cards and were told no problem. When we tried to check out, we were told we could only use one $15 gift card at a time. I understand if this is policy, but I wish they had informed us before game play. We won’t be back. Terrible experience. I’m sure you can review the security footage of us showing the cashier the three gift cards. My boyfriend has cancer and is on chemotherapy. This was supposed to be a relaxing outing to get his mind off of everything. Needless to say, cash is tight right now. I’m just extremely disappointed in how this was handled.
Amanda Kate Briggs
I cannot say good enough things about Troy John and Anna my reservation was supposed to be at 8 o’clock, but we came in early not only did they go above and beyond that I even got it on the top row and all I had to do was ask I literally cannot say enough nice things about this location Memphis is trash bill Huntsville how’s it going on!!
Our waitress never brought our appetizers out. Also, they brought someone else within our group's wings out after they had already left. She was quick to refund us, but it was what it was.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Smokehouse Burger
Nic Walsh
Coordinated a 16 user party event for the 20% off game time. The food and drinks were amazing. Alcohol was also not bad at all would recommend to anyone that wants to host an event.
Atmosphere: 5
Food: 5
Service: 5
George Shine
Notified 3 people of my wife bday and got no response but I seen 6+ ppl sing to another guess with me being in there in 20 min, want be
Atmosphere: 2
Food: 4
Service: 1
Abdou Arouna
Worst food service ever. Please eat before coming if not you will be starving. The servive is very bad. Send our food to the wrong table and comeback tell us that, sorry your food was sent to the wrong table, you don't have enough time remaining for us to serve you. You have to leave and go to the bar if you still want your food, after waiting for more than 40 minutes. Never, never going back to that place.
Awesome every time
We visited again Topgolf this past Tuesday due to their half price deal. Given the normal pricing for the time we attended, half off is a big draw. We've been here several times and have had an enjoyable time previously (I'd given them 5 stars previously), but there were a several things about this most recent visit that made the play experience significantly less enjoyable.The first was damage to the "fairway" area specifically around the holes. More than once, our balls were impeded or outright stopped by areas where the turf was either missing or flipped up on the lip of the holes. This resulted in balls not rolling into the holes as they normally would have. While being denied points is no big deal for me and my wife, this was very disappointing for kids as they score fewer points in general.A different issue which had the same overall result was the untimely manner in which balls were collected from the range. By the time we finished our 2-hour round, there were so many balls sitting on the turf that a roller had about a 50/50 chance of running into another ball and having its path altered. Balls were only being collected from the range for about 30 minutes at the beginning of our 2-hour time slot. The rest of the time, balls being hit onto the range just sat there in large quantities.The last and most frustrating thing about our trip was the frequency at which balls that were clearly hit into a scoring receptacle weren't registered. I'd guess that 1 out of 4 balls that should have resulted in points weren't counted; every time a ball went in, we had to sit and wait to see if our score would actually be updated. This was doubly irritating when the flight path replay clearly showed a ball landing squarely in the hole. My oldest son (age 10) is extremely competitive and is on the autism spectrum, so fairness is paramount to him; losing a streak of points because the equipment isn't working as it should was disheartening to him to the point of making him want to stop playing.Once again, we did enjoy our time at TopGolf in Huntsville overall, but when the cost is nearly $100 for 2 hours of play, 1 beer, 1 mixed drink, and 2 sodas on a half price Tuesday, I think it's more than reasonable to expect the facility to function as designed. Unless these problems are rectified in the future, I suspect it will be a while before we return.
Atmosphere: 3
Service: 3
The front desk and platinum folks are great to me, 5 stars to them. Bay service never puts up a flag or adds discounts. 1.5 hours and no drink refills. Server never came back to ask if I wanted food or drinks.
Atmosphere: 4
Food: 3
Service: 2
BIASED!!..Racist????…This was the WORDT Experience Ever!!!..We reserved our time online…paid our deposit…arrived on time!!!..We were not allowed to go to the TOP Teir but were only allowed on the first floor…Interestingly enough ALL the BLACK peoples there were on the First Floor!!!..And most compelling was the TOP Floor ONLY had WHITE people!!!!..NOT one person that was BLACK!!!!..I’m not sure why the staff thought this was the best idea or were they directed to do so!!???..It absolutely ruined my BIRTHDAY!!!..When we tried to talk to staff they told us we had the option to leave!!!!..I was in tears!!!..I felt overlooked…marginalized…and UNWANTED!!!..Please don’t come here if you’re a person of color!!!!..
Recommended dishes: TopGolf Wings, Smokehouse Burger
Surprisingly good fun. Lots of game choices to keep it exciting. Download the app and save some $$$.
Atmosphere: 5
Service: 5
Played about 90 minutes. Had the pepperoni flatbread pizza, and the new Dirty Dr Pepper. Food was fantastic, service was super friendly and helpful, and didn't have to wait too long for a bay to open up. Will be back ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
The experience itself is fine, food is good, but what an eyesore. Putting a giant net in the town's skyline, that's an idea.
Atmosphere: 5
Food: 5
Service: 5
Was impressed with the technology and the golf but that was about it. Service was not great and extremely slow. Some Food came out an hour after ordering, we were about to leave bc our time was up. My drink was wrong twice. I didn’t have the heart to send it back the 2nd time after it took 30m to make it the second time. (Skinny marg from your menu). This was my first time at a Top Golf so I had no idea how it worked. Called to get some more information as I was booking for a group of 8 and the person I spoke to couldn’t have been more rude and told me to check out the FAQ page on their website. This place could be much greater than it is just need some help on the service and food & beverage side of the house.
Atmosphere: 3
Food: 3
Service: 2
This was our first experience at Topgolf. Upon checking in we showed the cashier three $15 gift cards that were given to us for Christmas. We asked if we can use these gift cards and were told no problem. When we tried to check out, we were told we could only use one $15 gift card at a time. I understand if this is policy, but I wish they had informed us before game play. We won’t be back. Terrible experience. I’m sure you can review the security footage of us showing the cashier the three gift cards. My boyfriend has cancer and is on chemotherapy. This was supposed to be a relaxing outing to get his mind off of everything. Needless to say, cash is tight right now. I’m just extremely disappointed in how this was handled.
I cannot say good enough things about Troy John and Anna my reservation was supposed to be at 8 o’clock, but we came in early not only did they go above and beyond that I even got it on the top row and all I had to do was ask I literally cannot say enough nice things about this location Memphis is trash bill Huntsville how’s it going on!!
Restaurantji Recommends
The service sucked, totally.
Our waitress never brought our appetizers out. Also, they brought someone else within our group's wings out after they had already left. She was quick to refund us, but it was what it was.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Smokehouse Burger
Coordinated a 16 user party event for the 20% off game time. The food and drinks were amazing. Alcohol was also not bad at all would recommend to anyone that wants to host an event.
Atmosphere: 5
Food: 5
Service: 5
Notified 3 people of my wife bday and got no response but I seen 6+ ppl sing to another guess with me being in there in 20 min, want be
Atmosphere: 2
Food: 4
Service: 1
Worst food service ever. Please eat before coming if not you will be starving. The servive is very bad. Send our food to the wrong table and comeback tell us that, sorry your food was sent to the wrong table, you don't have enough time remaining for us to serve you. You have to leave and go to the bar if you still want your food, after waiting for more than 40 minutes. Never, never going back to that place.
Atmosphere: 3
Food: 1
Service: 1