30 minute drive-thru wait on a Saturday at 11:40. No banana or blueberries (very obtainable local ingredients). Gave order after waiting at speaker for 10 minutes. I did not get my order read back. Can’t drive away because there is only 1 exit if you have cars behind you. Unfortunately, this has not been the first time this has happened to me here. Poor management is ruining a great business.
Service: 1
Will Sanders
They are closed at 12 pm? The worker who informed me of this was very rude.
Service: 1
Ash
Terrible service!!!!
Atmosphere: 4
Food: 4
Service: 1
Look up above
If I could give zero stars I would. Who’s running this place. I came through the drive-through on Saturday around 6 PM. I waited there for about four minutes. Nobody greeted me. I thought the drive-through machine was broke but I said hello a couple of times and a young lady finallyanswered on the microphone And asked to put in my order so I put in my order . I get to the drive-through window. I sit there for five minutes. Nobody comes to the window ,not to greet me or to tell me to hang on for a moment we’re working on your order, nothing. Whoever is running this place, just so you know the customer service is horrible. And pathetic. I can’t believe that a business like this would behave in this manner. Train your employees to provide proper customer service. I shouldnt have to wonder if a business is open, during its business hours !!!! I drive away after waiting at the window for more than 5 minutes without anyone helping me. This is the Whitesburg location by the way.
Atmosphere: 1
Service: 1
P
Didn’t have any chicken in the chicken chipotle wrap or the Baja chicken wrap, paid 30$ for vegetables.
Food: 1
Your Local Guide
when you run out of bananas, any good company would send an employee to go get some at the grocery store. And then they don’t even offer any alternative or replacement for it and said that I could add something for a charge. Are you kidding me? What a awful way to run a business and treat customers. There’s literally bananas a mile away.
Service: 1
Soror Windley
my smoothie was awesome, and the folks there were nice.
Atmosphere: 5
Food: 5
Service: 5
Lisa Bradshaw
The new GM that just started is so nice. Very happy with the service.
Atmosphere: 5
Food: 5
Service: 5
Yenaika Ayers
I ordered from work to be delivered and they left off several items off my order and they will not answer the phone for me to talk them to resolve my issue! I will NEVER order or go to this location again!
I just discovered Tropical Cafe and I'm very pleased with their food and their smoothies. They're a Bahama Mama smoothie is so amazing and their chicken bacon ranch flatbread it's also another one of my favorite. I highly recommend you try this place
Atmosphere: 5
Food: 5
Service: 5
Kay Campbell
Friendly, hard-working staff who take pride in what they prepare -- & should! Consistently good quality.Wheelchair accessibility: Small, flat lot with barely inclined entrance.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Island Green
Alex Tomlinson
Give them a try. They have a large selection of salads, sandwiches, wraps and more. I had the Jamaican Jerk wrap and it was delicious. Great smoothies and you can add protein to it as well.
Atmosphere: 3
Food: 5
Service: 5
H
Updated review:Absolutely the best smoothies in town! They always get the smoothie formula correct everytime! The other TSC location never gets it right. I live in south Huntsville, but go to this location over any of the others in town!10/2020: Literally the BEST tropical smoothie cafe in North Alabama! I order here at least twice a week! They have the freshest ingredients and speedy friendly service! The smoothies taste perfect everytime!
The employee Jalen was very nice and proficient.
Atmosphere: 5
Food: 5
Service: 5
30 minute drive-thru wait on a Saturday at 11:40. No banana or blueberries (very obtainable local ingredients). Gave order after waiting at speaker for 10 minutes. I did not get my order read back. Can’t drive away because there is only 1 exit if you have cars behind you. Unfortunately, this has not been the first time this has happened to me here. Poor management is ruining a great business.
Service: 1
They are closed at 12 pm? The worker who informed me of this was very rude.
Service: 1
Terrible service!!!!
Atmosphere: 4
Food: 4
Service: 1
If I could give zero stars I would. Who’s running this place. I came through the drive-through on Saturday around 6 PM. I waited there for about four minutes. Nobody greeted me. I thought the drive-through machine was broke but I said hello a couple of times and a young lady finallyanswered on the microphone And asked to put in my order so I put in my order . I get to the drive-through window. I sit there for five minutes. Nobody comes to the window ,not to greet me or to tell me to hang on for a moment we’re working on your order, nothing. Whoever is running this place, just so you know the customer service is horrible. And pathetic. I can’t believe that a business like this would behave in this manner. Train your employees to provide proper customer service. I shouldnt have to wonder if a business is open, during its business hours !!!! I drive away after waiting at the window for more than 5 minutes without anyone helping me. This is the Whitesburg location by the way.
Atmosphere: 1
Service: 1
Didn’t have any chicken in the chicken chipotle wrap or the Baja chicken wrap, paid 30$ for vegetables.
Food: 1
when you run out of bananas, any good company would send an employee to go get some at the grocery store. And then they don’t even offer any alternative or replacement for it and said that I could add something for a charge. Are you kidding me? What a awful way to run a business and treat customers. There’s literally bananas a mile away.
Service: 1
my smoothie was awesome, and the folks there were nice.
Atmosphere: 5
Food: 5
Service: 5
The new GM that just started is so nice. Very happy with the service.
Atmosphere: 5
Food: 5
Service: 5
I ordered from work to be delivered and they left off several items off my order and they will not answer the phone for me to talk them to resolve my issue! I will NEVER order or go to this location again!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Island Green
Restaurantji Recommends
I just discovered Tropical Cafe and I'm very pleased with their food and their smoothies. They're a Bahama Mama smoothie is so amazing and their chicken bacon ranch flatbread it's also another one of my favorite. I highly recommend you try this place
Atmosphere: 5
Food: 5
Service: 5
Friendly, hard-working staff who take pride in what they prepare -- & should! Consistently good quality.Wheelchair accessibility: Small, flat lot with barely inclined entrance.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Island Green
Give them a try. They have a large selection of salads, sandwiches, wraps and more. I had the Jamaican Jerk wrap and it was delicious. Great smoothies and you can add protein to it as well.
Atmosphere: 3
Food: 5
Service: 5
Updated review:Absolutely the best smoothies in town! They always get the smoothie formula correct everytime! The other TSC location never gets it right. I live in south Huntsville, but go to this location over any of the others in town!10/2020: Literally the BEST tropical smoothie cafe in North Alabama! I order here at least twice a week! They have the freshest ingredients and speedy friendly service! The smoothies taste perfect everytime!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Magic
Best tropical smoothie cafe in Huntsville by
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunrise Sunset Smoothie