I just ordered delivery. They knocked on my door and by the time I walked over to the door they were gone, with my two pizzas. They didn’t call or answer my calls. Completely outrageous and infuriating.
Atmosphere: 1
Jason Xerri
Ordered at 5pm for pickup at 5:20-5:30. Arrived at 5:30 and sat at the drive thru window for 10 minutes waiting for someone to come to the window.When someone did, they said no one put the order into the oven and they could cancel or I could wait 20 more minutes.One hour for alfredo sauce and noodles for my daughter. Bunch of idiots work here
Atmosphere: 1
Food: 1
Service: 1
Lord Infin8
They count the sauce as one of the toppings unless you have no sauce or the original tomato sauce. What happens when you have a customer that's allergic to tomatoes? Why are they treated with up charges? I will not be returning.
Atmosphere: 3
Food: 1
Service: 1
Dawn Rhodes
My order is ALWAYS incorrect ?
Atmosphere: 1
Food: 3
Service: 1
dan doerk
Every time I order from here these people offer a free pizza because they mess it up so bad. They just sent this piece of $hit to my house. I'm done. Thanks for ruining dinner again. You will never get another dime from me.
Food: 1
Service: 1
William Arnold
When ordering online the given time for pick up was way off. Arrived at recommended pick up time and was told another 20 mins. Giving more accurate times is something management should look into.
Darryl Thomas Jr
Great pizza and great service. Only thing they need to work on is the wings.
Atmosphere: 5
Food: 5
Service: 5
Walker
We ordered on the app tonight but after waiting little over an hour and with the tracker still showing it was being made we tried calling the store. It took a couple of tries, we kept getting hung up on. I could understand if this was a Friday night or the weekend but anyways. Once we finally got ahold of someone he said he was the manager and the app is never right on time… We pulled in and they were on their phones and stuff so clearly not busy.
Atmosphere: 1
Food: 1
Service: 1
Cecily Hill
We have ordered delivery from this Domino's location for YEARS; it is the only location that offers delivery to our home address. In the past few months, service has been HORRIBLE. The tracker that gives estimated delivery times is a joke.I don't know if they are understaffed or poorly managed (or likely both), but the last two times we've ordered from them our order has sat in the "bake" stage for well over an hour. The first time I was able to call and cancel the order after the manager told me that it was going to be another TWO HOURS before our order would arrive. Are you kidding me? Three hours for delivery?!The second time (which is happening as I write this review) we are in the same boat -- it's been an hour already that the order has been in the "bake" stage. I've been on hold on the phone for over 25 minutes trying to cancel the order.I've skimmed the reviews and see it is the same issue for most people. If you'll notice, every "Response from the owner" is from a different person, so clearly someone is having fun replying to these complaints pretending to be the owner. No one actually cares to improve this service.
Service: 1
Denise Rowland
Placed an order at 5:05pm with a 35 minute wait-time on the App. I called the store at 6:00pm since my order hadn’t arrived. I talked to the first employee after (calling twice) waiting for 10 minutes. The manager said he’d call me back and hung up on me. I called the store again and waited to speak to him yet again . William (Manager) basically did nothing. He said the app time was wrong and offered zero solution. I told him I wanted a full refund and was told, “ok”. Horrible customer service with ZERO concern for my order. So, an hour and a half later and NO dinner. Do yourself a favor and call Papa John’s on County Line in Madison.
Ordered online it said 25 minutes. Emailed me saying it would be 33-44 mins. After an hour the pizza still not ready and i had to cancel.
Kyle Kuepker
Use to have quickest service, now can barely get an order completed.
Atmosphere: 1
Food: 4
Service: 1
randy williams
I ordered a pizza for pickup.i went to the window and gave my information for pickup and the lady at the register says she didn’t have the order. The manager came to the window said I was lying and shut the
Atmosphere: 1
Food: 4
Service: 1
Ashley Denson
I have been traveling over 24 hours coming home from Australia and exhausted I went on the Dominos app and the order got placed with the Jeff road location they canceled my order through e mail which was frustrating so I called the store closest to me they said they are not my store and that the one on 72 was by the time I called them I was cranky hungry and just want food! Ms Denise and her team stepped up the sweet girl I spoke to first (wish I could remember her name) you could hear how much she cared in her voice and she said she was new which I completely understand and wanted to get the manager to help and Ms Denise did she fully understood my house was new construction and my address is a little weird. As I sit here writing this review my order was just delivered in under 30 mins! Thank you Ms Denise and your team for getting my belly full so I can get a great night sleep after a long day!
Food: 5
Service: 5
Recommended dishes: Domino's Pizza
Lori Fisher
Placed order @520 with 38 to 48 min to delivery after calling store it was finally delivered at 659, the store is 5 min away but it took them hour and 39 min. To deliver, they had our number someone could have sent a message or called, this is unacceptable. I would have picked it up had I known my child ended going to work without being fed first.... unacceptable!
I just ordered delivery. They knocked on my door and by the time I walked over to the door they were gone, with my two pizzas. They didn’t call or answer my calls. Completely outrageous and infuriating.
Atmosphere: 1
Ordered at 5pm for pickup at 5:20-5:30. Arrived at 5:30 and sat at the drive thru window for 10 minutes waiting for someone to come to the window.When someone did, they said no one put the order into the oven and they could cancel or I could wait 20 more minutes.One hour for alfredo sauce and noodles for my daughter. Bunch of idiots work here
Atmosphere: 1
Food: 1
Service: 1
They count the sauce as one of the toppings unless you have no sauce or the original tomato sauce. What happens when you have a customer that's allergic to tomatoes? Why are they treated with up charges? I will not be returning.
Atmosphere: 3
Food: 1
Service: 1
My order is ALWAYS incorrect ?
Atmosphere: 1
Food: 3
Service: 1
Every time I order from here these people offer a free pizza because they mess it up so bad. They just sent this piece of $hit to my house. I'm done. Thanks for ruining dinner again. You will never get another dime from me.
Food: 1
Service: 1
When ordering online the given time for pick up was way off. Arrived at recommended pick up time and was told another 20 mins. Giving more accurate times is something management should look into.
Great pizza and great service. Only thing they need to work on is the wings.
Atmosphere: 5
Food: 5
Service: 5
We ordered on the app tonight but after waiting little over an hour and with the tracker still showing it was being made we tried calling the store. It took a couple of tries, we kept getting hung up on. I could understand if this was a Friday night or the weekend but anyways. Once we finally got ahold of someone he said he was the manager and the app is never right on time… We pulled in and they were on their phones and stuff so clearly not busy.
Atmosphere: 1
Food: 1
Service: 1
We have ordered delivery from this Domino's location for YEARS; it is the only location that offers delivery to our home address. In the past few months, service has been HORRIBLE. The tracker that gives estimated delivery times is a joke.I don't know if they are understaffed or poorly managed (or likely both), but the last two times we've ordered from them our order has sat in the "bake" stage for well over an hour. The first time I was able to call and cancel the order after the manager told me that it was going to be another TWO HOURS before our order would arrive. Are you kidding me? Three hours for delivery?!The second time (which is happening as I write this review) we are in the same boat -- it's been an hour already that the order has been in the "bake" stage. I've been on hold on the phone for over 25 minutes trying to cancel the order.I've skimmed the reviews and see it is the same issue for most people. If you'll notice, every "Response from the owner" is from a different person, so clearly someone is having fun replying to these complaints pretending to be the owner. No one actually cares to improve this service.
Service: 1
Placed an order at 5:05pm with a 35 minute wait-time on the App. I called the store at 6:00pm since my order hadn’t arrived. I talked to the first employee after (calling twice) waiting for 10 minutes. The manager said he’d call me back and hung up on me. I called the store again and waited to speak to him yet again . William (Manager) basically did nothing. He said the app time was wrong and offered zero solution. I told him I wanted a full refund and was told, “ok”. Horrible customer service with ZERO concern for my order. So, an hour and a half later and NO dinner. Do yourself a favor and call Papa John’s on County Line in Madison.
Service: 1
Restaurantji Recommends
Ordered online it said 25 minutes. Emailed me saying it would be 33-44 mins. After an hour the pizza still not ready and i had to cancel.
Use to have quickest service, now can barely get an order completed.
Atmosphere: 1
Food: 4
Service: 1
I ordered a pizza for pickup.i went to the window and gave my information for pickup and the lady at the register says she didn’t have the order. The manager came to the window said I was lying and shut the
Atmosphere: 1
Food: 4
Service: 1
I have been traveling over 24 hours coming home from Australia and exhausted I went on the Dominos app and the order got placed with the Jeff road location they canceled my order through e mail which was frustrating so I called the store closest to me they said they are not my store and that the one on 72 was by the time I called them I was cranky hungry and just want food! Ms Denise and her team stepped up the sweet girl I spoke to first (wish I could remember her name) you could hear how much she cared in her voice and she said she was new which I completely understand and wanted to get the manager to help and Ms Denise did she fully understood my house was new construction and my address is a little weird. As I sit here writing this review my order was just delivered in under 30 mins! Thank you Ms Denise and your team for getting my belly full so I can get a great night sleep after a long day!
Food: 5
Service: 5
Recommended dishes: Domino's Pizza
Placed order @520 with 38 to 48 min to delivery after calling store it was finally delivered at 659, the store is 5 min away but it took them hour and 39 min. To deliver, they had our number someone could have sent a message or called, this is unacceptable. I would have picked it up had I known my child ended going to work without being fed first.... unacceptable!
Atmosphere: 1
Food: 3
Service: 1