The food is always great. The service became horrible. Do not use online ever. They don't respect it. The drive thru is rhe only priority.
Atmosphere: 1
Food: 5
Service: 1
Don Dellenbaugh
Felt like being there was an inconvenience, didn't order and walked out. Worst attitudes of any Jack's I've been to
Kimberly Kennedy
The restaurant was DIRTY, (3 PM on a SUNDAY) our food was COLD, (cheese wasn't MELTED), re-cooked COLD fries...... AWFUL ?
Atmosphere: 1
Food: 1
Service: 1
Joel Hastings
Good food, good
Atmosphere: 5
Food: 5
Service: 5
Antwoyne Baker
Horrible experience sat there for forever waiting for my food just to get home and a few minutes later and it's cold didn't give us fries with the food didn't even make the orders right and we didn't even get straws for the the drinks. I'm never coming here again idc if it's the last place open.
Atmosphere: 1
Food: 1
Service: 1
Tamara
We live in Madison and always frequent this Jacks location on Hughes Road. Twice this week the service has been subpar. The wait times for simple orders are now taking 20 minutes or longer to receive and the overall quality has greatly diminished. Today we ordered the breakfast special, pancakes, double sausage and gravy biscuits and a chicken biscuit. We waited over 25 minutes. I even asked if I needed to just get my money back. The young man said no my order would be ready in the next 1 minute and 42 seconds. That turned into an additional 7 minutes. The food was hot but it was not good! The gravy had absolutely no sausage in it. The chicken was hot but it was not fully cooked. I did observe that it seemed to be teenagers working. Hopefully you all will work on getting things together and in order. As for now we will take our business elsewhere.
Atmosphere: 1
Food: 2
Service: 1
Cara Fuller
This location constantly is out of whatever you go there to get. Today they had no fountain drinks, milkshakes, lemonade or tea. Often they don’t have fries ready. Don’t bother stopping here.
Food: 3
Service: 1
Tim Lowe
The only reason thus location receives one star is they managed to open the door and turn the lights on. The staff cannot read an open screen. If you stop at this location be prepared for poor service and wrong or incomplete order.
Atmosphere: 1
Food: 1
Service: 1
Justin Wilson
I eat breakfast here every day before work. I go and dine in and love the workers they are the best! They remember my order and are always friendly. I highly suggest for anyone to go there to eat.
Atmosphere: 5
Food: 5
Service: 5
lily burke
I’ve been coming here for years and never had a bad experience until today. First off they had no chicken filets for the chicken sandwich which was upsetting enough. So I went to order something else and the girl on the speaker at the drive through would NOT stop interrupting me. Right before I told her what drink, dipping sauce etc that I wanted she interrupted me asking what sauce and drink and was just overall rushing me and was just rude. Probably won’t be coming back here anytime soon.
My son was hungry, and I decided to stop and get him something from Jack's on January 11th. I ordered him a tender meal, and my son said it was delicious. I noticed when I went to throw away my son's tray that I saw a lot of residue on the side of the trash can. It was old ketchup and food stains. This should have been cleaned up. Then, a blue bucket was sitting on the counter near the trash with dirty water and an old towel for cleaning. This almost made me gag. Although my son was pleased with his food and the workers were friendly, I don't know if I will be visiting this Madison location again.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Fingers
Maxwell Walden
Loved trying the $6 3-Piece Chicken Fingers, Fries, & Cookie for my taste of my experience & it was all good, including Unsweet Tea after a big day at work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers, French Fries
Hem Desai
Ok for fast food.
Atmosphere: 4
Food: 4
Service: 5
E. Biggers (Elise)
Very clean. Never had bad food from this location. Food is always fresh and well prepared. Staff is very nice & friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Jack Combo
Ralph Weber
I like Jack's food. But this place needs way more employees. The wait of 15 minutes in a "Fast food" restaurant is excessive.
The food is always great. The service became horrible. Do not use online ever. They don't respect it. The drive thru is rhe only priority.
Atmosphere: 1
Food: 5
Service: 1
Felt like being there was an inconvenience, didn't order and walked out. Worst attitudes of any Jack's I've been to
The restaurant was DIRTY, (3 PM on a SUNDAY) our food was COLD, (cheese wasn't MELTED), re-cooked COLD fries...... AWFUL ?
Atmosphere: 1
Food: 1
Service: 1
Good food, good
Atmosphere: 5
Food: 5
Service: 5
Horrible experience sat there for forever waiting for my food just to get home and a few minutes later and it's cold didn't give us fries with the food didn't even make the orders right and we didn't even get straws for the the drinks. I'm never coming here again idc if it's the last place open.
Atmosphere: 1
Food: 1
Service: 1
We live in Madison and always frequent this Jacks location on Hughes Road. Twice this week the service has been subpar. The wait times for simple orders are now taking 20 minutes or longer to receive and the overall quality has greatly diminished. Today we ordered the breakfast special, pancakes, double sausage and gravy biscuits and a chicken biscuit. We waited over 25 minutes. I even asked if I needed to just get my money back. The young man said no my order would be ready in the next 1 minute and 42 seconds. That turned into an additional 7 minutes. The food was hot but it was not good! The gravy had absolutely no sausage in it. The chicken was hot but it was not fully cooked. I did observe that it seemed to be teenagers working. Hopefully you all will work on getting things together and in order. As for now we will take our business elsewhere.
Atmosphere: 1
Food: 2
Service: 1
This location constantly is out of whatever you go there to get. Today they had no fountain drinks, milkshakes, lemonade or tea. Often they don’t have fries ready. Don’t bother stopping here.
Food: 3
Service: 1
The only reason thus location receives one star is they managed to open the door and turn the lights on. The staff cannot read an open screen. If you stop at this location be prepared for poor service and wrong or incomplete order.
Atmosphere: 1
Food: 1
Service: 1
I eat breakfast here every day before work. I go and dine in and love the workers they are the best! They remember my order and are always friendly. I highly suggest for anyone to go there to eat.
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming here for years and never had a bad experience until today. First off they had no chicken filets for the chicken sandwich which was upsetting enough. So I went to order something else and the girl on the speaker at the drive through would NOT stop interrupting me. Right before I told her what drink, dipping sauce etc that I wanted she interrupted me asking what sauce and drink and was just overall rushing me and was just rude. Probably won’t be coming back here anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Fingers
Restaurantji Recommends
My son was hungry, and I decided to stop and get him something from Jack's on January 11th. I ordered him a tender meal, and my son said it was delicious. I noticed when I went to throw away my son's tray that I saw a lot of residue on the side of the trash can. It was old ketchup and food stains. This should have been cleaned up. Then, a blue bucket was sitting on the counter near the trash with dirty water and an old towel for cleaning. This almost made me gag. Although my son was pleased with his food and the workers were friendly, I don't know if I will be visiting this Madison location again.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Fingers
Loved trying the $6 3-Piece Chicken Fingers, Fries, & Cookie for my taste of my experience & it was all good, including Unsweet Tea after a big day at work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers, French Fries
Ok for fast food.
Atmosphere: 4
Food: 4
Service: 5
Very clean. Never had bad food from this location. Food is always fresh and well prepared. Staff is very nice & friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Jack Combo
I like Jack's food. But this place needs way more employees. The wait of 15 minutes in a "Fast food" restaurant is excessive.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Cheeseburger, French Fries