My second experience with Chipotle left much to be desired, despite opting for online ordering and delivery. Unfortunately, my bowl was not prepared according to my specifications, containing ingredients I explicitly omitted. This oversight is particularly concerning as it poses risks for individuals with food allergies.Ensuring accurate food preparation is crucial to avoid disappointing experiences like mine and to retain customer loyalty. I urge the company to strengthen their employee training and adherence to instructions.Regardless of whether customers dine in-store or order online, the expectation remains that their food should meet their expectations, especially considering the price point.
Atmosphere: 3
Food: 2
Service: 3
Elvin Huseynov
I normally do not post negative reviews but yesterday was such a huge frustration that I decided to put everything in writing. Last night, I decided to grab dinner from Chipotle (East Chase, Montgomery) around 8:10 pm, expecting a quick service despite noticing a fairly long queue upon arrival. With 7-10 employees behind the counter, one would assume efficiency, but that was far from what I experienced. The line barely moved for the first 10-15 minutes, a result of an oversight in protein preparation; both steak and chicken were unavailable, causing noticeable frustration among customers.As the wait continued, the queue grew longer, and the staff’s communication did little to ease the situation, informing us of further shortages including corn, among other items, despite it only being 8 pm with their doors open till late. Not only was the service slow, but the cleanliness of the premises was also the poorest I’ve seen at any Chipotle, further diminishing the dining experience.When I finally received my order after a 30-minute wait, the steak was undercooked, having a chewy and rubber-like texture. Most of the employees seemed disengaged, spending more time conversing among themselves than attending to customers.This experience was a huge letdown for me as a loyal patron of the chain. The issues observed suggest a management problem at this location, with a clear lack of essential customer service skills. It’s disheartening to witness such a decline in standards from a brand I’ve always enjoyed.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Queso, Steak, Guacamole
Kevo
I'm in love. I go here twice a week. Lol.
Atmosphere: 5
Food: 5
Service: 5
Victoria Carey
No matter what time or day I come I always have EXCELLENT CUSTOMER SERVICE!!!! The food is awesome and whats more important fresh and tasty…..?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Burrito, Pinto Beans, Tacos, Queso, Medium Hot Salsa Verde, Chips, Steak, Burrito Bowl
hunter Sharpton
Wrapped around the building tonight. The servers were killing it. Quick service and we must have seen at least 100 -125 people come through during our visit.Tonight was a big W for chipotle.
Chipotle count your days…this happened on Friday March 22 when my coworkers ordered lunch. I just order chips and some guacamole which cost $4.50. All this time I’m just dipping my chips and eating my guacamole then something said look closely, boom there it is a hull with the sticker on it from the avocado. Just gross because are you all even cleaning the product. So I called to get compensated and the manager Samone offered some more guacamole or my money back but I had to bring the food back plus my receipt of purchased. Mind you I was back at work and I wasn’t about to drive back over there after I just left there. So that’s why I’m just going to go to Moe’s at least I don’t have to pay for chips there, lol!!
Food: 2
Service: 2
Kyrah Daniels
We went around 10 on Friday as a pit stop while traveling. The line was long, so it took a while for us to get food. No complaints about the food. It tasted like standard chipotle. It was warm, and nothing tasted burnt which has happened to me at another location in the past. I was glad that they weren’t out of anything that I wanted close to closing, but they were out of corn. They had already put up some of the chairs, but after working in food service, I understand.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Johnny Gilmore Jr
Pitiful! One of the ABSOLUTE WORST locations for this chain. I have ordered from here quite a few times via the app, and EVEY single time I have been given consistently poor chipotle bowls. The chicken has no flavor, and they ABSOLUTELY FAIL at assembling the bowl correctly. It's always some half filled MEDIOCRITY that looks as tho it's been thrown together, which ALWAYS has something left out of the bowl, in this particular instance, my grilled veggies are NOWHERE IN SIGHT, they EVEN skimped on the Lettuce... SERIOUSLY!? How hard is it to follow simple instructions for the ingredients of the bowl? I REALLY enjoy the Birmingham AL location, which in my opinion is one of the BEST! And quite honestly, Montgomery AL on Berry Hill Rd is certainly among the WORST. Last time giving me a half assembled bowl that is ALWAYS missing what I paid for via app ? avoid at all costs!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Racheal Boyd
The customer service was awesome! The food was fresh, well marinated and all around delicious!
Recommended dishes: Chicken Bowl with 2 Types Beans and Vegtables
Alvaro Deras
Messed up employees. Picking on one employee doing all the work. Exploited employee blew up. Lack of management. Massive waiting
Atmosphere: 1
Food: 2
Service: 1
Leah Brooks
I went to the one at eastchase for a quick early dinner and the place was filthy floors, every table, fountain drink area and I could have swarn I saw the lady drop my plate on the floor and then serve me with it! I don't want to cause a seen so I didn't say anything, but they need to have better staff and management also this place is to hight priced, my meal 25 dollars for one person ? plus the charged 5 dollars for extra meat and I didn't order that! Management needs to change before I come back here again! ? ?
Atmosphere: 1
Food: 4
Service: 4
Betty Martin
The Chipotle on EastChase around 3:30 pm on a Saturday 3/2/24 was out of forks and chips, really?
My second experience with Chipotle left much to be desired, despite opting for online ordering and delivery. Unfortunately, my bowl was not prepared according to my specifications, containing ingredients I explicitly omitted. This oversight is particularly concerning as it poses risks for individuals with food allergies.Ensuring accurate food preparation is crucial to avoid disappointing experiences like mine and to retain customer loyalty. I urge the company to strengthen their employee training and adherence to instructions.Regardless of whether customers dine in-store or order online, the expectation remains that their food should meet their expectations, especially considering the price point.
Atmosphere: 3
Food: 2
Service: 3
I normally do not post negative reviews but yesterday was such a huge frustration that I decided to put everything in writing. Last night, I decided to grab dinner from Chipotle (East Chase, Montgomery) around 8:10 pm, expecting a quick service despite noticing a fairly long queue upon arrival. With 7-10 employees behind the counter, one would assume efficiency, but that was far from what I experienced. The line barely moved for the first 10-15 minutes, a result of an oversight in protein preparation; both steak and chicken were unavailable, causing noticeable frustration among customers.As the wait continued, the queue grew longer, and the staff’s communication did little to ease the situation, informing us of further shortages including corn, among other items, despite it only being 8 pm with their doors open till late. Not only was the service slow, but the cleanliness of the premises was also the poorest I’ve seen at any Chipotle, further diminishing the dining experience.When I finally received my order after a 30-minute wait, the steak was undercooked, having a chewy and rubber-like texture. Most of the employees seemed disengaged, spending more time conversing among themselves than attending to customers.This experience was a huge letdown for me as a loyal patron of the chain. The issues observed suggest a management problem at this location, with a clear lack of essential customer service skills. It’s disheartening to witness such a decline in standards from a brand I’ve always enjoyed.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Queso, Steak, Guacamole
I'm in love. I go here twice a week. Lol.
Atmosphere: 5
Food: 5
Service: 5
No matter what time or day I come I always have EXCELLENT CUSTOMER SERVICE!!!! The food is awesome and whats more important fresh and tasty…..?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Burrito, Pinto Beans, Tacos, Queso, Medium Hot Salsa Verde, Chips, Steak, Burrito Bowl
Wrapped around the building tonight. The servers were killing it. Quick service and we must have seen at least 100 -125 people come through during our visit.Tonight was a big W for chipotle.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pinto Beans, Queso, Chips, Burrito Bowl
Chipotle count your days…this happened on Friday March 22 when my coworkers ordered lunch. I just order chips and some guacamole which cost $4.50. All this time I’m just dipping my chips and eating my guacamole then something said look closely, boom there it is a hull with the sticker on it from the avocado. Just gross because are you all even cleaning the product. So I called to get compensated and the manager Samone offered some more guacamole or my money back but I had to bring the food back plus my receipt of purchased. Mind you I was back at work and I wasn’t about to drive back over there after I just left there. So that’s why I’m just going to go to Moe’s at least I don’t have to pay for chips there, lol!!
Food: 2
Service: 2
We went around 10 on Friday as a pit stop while traveling. The line was long, so it took a while for us to get food. No complaints about the food. It tasted like standard chipotle. It was warm, and nothing tasted burnt which has happened to me at another location in the past. I was glad that they weren’t out of anything that I wanted close to closing, but they were out of corn. They had already put up some of the chairs, but after working in food service, I understand.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Pitiful! One of the ABSOLUTE WORST locations for this chain. I have ordered from here quite a few times via the app, and EVEY single time I have been given consistently poor chipotle bowls. The chicken has no flavor, and they ABSOLUTELY FAIL at assembling the bowl correctly. It's always some half filled MEDIOCRITY that looks as tho it's been thrown together, which ALWAYS has something left out of the bowl, in this particular instance, my grilled veggies are NOWHERE IN SIGHT, they EVEN skimped on the Lettuce... SERIOUSLY!? How hard is it to follow simple instructions for the ingredients of the bowl? I REALLY enjoy the Birmingham AL location, which in my opinion is one of the BEST! And quite honestly, Montgomery AL on Berry Hill Rd is certainly among the WORST. Last time giving me a half assembled bowl that is ALWAYS missing what I paid for via app ? avoid at all costs!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
The customer service was awesome! The food was fresh, well marinated and all around delicious!
Atmosphere: 5
Food: 5
Service: 5
Great friendly staff!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Restaurantji Recommends
There was no spoons or
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Bowl with 2 Types Beans and Vegtables
Messed up employees. Picking on one employee doing all the work. Exploited employee blew up. Lack of management. Massive waiting
Atmosphere: 1
Food: 2
Service: 1
I went to the one at eastchase for a quick early dinner and the place was filthy floors, every table, fountain drink area and I could have swarn I saw the lady drop my plate on the floor and then serve me with it! I don't want to cause a seen so I didn't say anything, but they need to have better staff and management also this place is to hight priced, my meal 25 dollars for one person ? plus the charged 5 dollars for extra meat and I didn't order that! Management needs to change before I come back here again! ? ?
Atmosphere: 1
Food: 4
Service: 4
The Chipotle on EastChase around 3:30 pm on a Saturday 3/2/24 was out of forks and chips, really?
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Burrito Bowl
Favorite spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl with Sour Cream