Got several of our food items wrong and 2 of us ended up not getting our meal at all and had to get things taken off our ticket. It was ridiculous. So out of five people, two of us never ended up eating more than an appetizer or small salad while we watched the rest of our group enjoy their meal. Worst experience ever. I would be embarrassed if I was the owner of this location
Yvonne Robinson Moore
Don’t know if it was an off day or this was normal for this Mellow Mushroom establishment, and I know keeping the locals happy is important, but we were paying customers and I was in desperate need of food — when the kitchen burned my order, the bartender could have timely communicated with me and thereafter kept me in the loop as to what was happening. It was not a complicated order — pretzel knots. Multiple orders came out before and after being told the first order was burned — which only happened after about 35 minutes. After waiting another 15 or so with no additional communication, we cancelled the remainder (remake) of the order, paid our tab and left. Thank goodness for protein bars in the car!
Dr. Zelda Kitt
Very disappointed. Pizza was good. Wings were less than average. Dip okay. Service was slow but okay. Management LACKING. First, a bug in the ice tea. Management failed to ask what was needed or desired, simply replaced the tea from same container, really? Then, another bug in the carry out tray. Really? Management failure. She looked and said something about the back door being opened and how busy she was. I did mention that I paid the $143.00 bill. I just wanted to be treated like a customer. When I suggested how most people on customer service typically responded to similar problems, I saw teary eyes and another excuse. Finally I shared that I would be posting my review she poured out the apology and offered a desert. Then, I waited another 10 minutes on the brownie and had to go to her and just look frustrated. I cannot recommend ANYONE here until Management does better. It's now how it use to be.
Laughter Heals
Neat atmosphere, clean, and customer service was great. Walked in but place a to go order which was Caesar Salad lettuce on salad was fresh and crisp and the dressing was really good, also got the Great White pizza and House Special pizza. All items were delicious. Crust on pizza is fluffy and light but crispy on the bottom.
Climber59696338526
Like many businesses, service is slow but food was really good. Love the downtown area and had fun walking around after the meal. Visit for the atmosphere.
Dmitri K
Appears to be a local hangout. With an extra-extra chill and informal attitude. We just had some ice cream and it was tasty and the portions were large but we had to wait for a long time, just as we observed the other people around us waited for their waiters for a really long time. The menu was OK. Nothing to write home about, really. The bartender was entertaining.
Tahnika B.
I wish I could give a review of -5 stars. Placed an order online for wings and a pizza. I went to pick it up and entered the restaurant (there were less than 15 ppl inside so it was NOT busy) stood at the front for a few min and wasn't acknowledged so I flagged someone down and said I had a pickup. A hand motioned was used to point to a register. I made my way to the register and was met by a lady sucking on a lollipop who rendered no customary greeting. I told her i had a pickup and she walked off and grabbed my order. I checked my order and it was incorrect. I let the young lady know and she never apologized nor explained anything. She walked off with the food and said something to the chefs. When she returned I asked if they were remaking my order or fixing it and she said fix (literally said 1 word) The order was returned n looked like crap. aioli splattered all over the top sloppily. The lady left the register and went to grab someone's food as she took her lollipop out her mouth and conversed over someone else's food while I waited. I flagged someone else and asked for a manager. The manager came and seemed annoyed that I was upset about the interpersonal skills of her employees and the state of my food. I asked for a full refund. she scribbled on receipt paper and said she couldn't do a refund until the account manager was n the next day. I asked for her info to check on my refund the next day and she also refused to give me the info for the refund person and said she was the only manager at the store. I walked out to my car and realized she only wrote down a refund for my pizza. I returned to the store and saw her explain what happened and made it seem as if it wasn't a big deal. I had her add the rest of the order to the printed paper and suggested that she work with her employees on proper interpersonal skills and common food industry practices . I will never patronize this business again and warn others that this place is run by incompetent personnel with zero ppl skills
Kyle Haney
Great spot for pizza and beer with good friends. Beer selection was great on paper, however the waitress told us a lot of them were not available right now. And while the pizza was great, the service was mediocre at best. I'll probably come back, sure, but not after trying every other pizza joint in Montgomery.
Heather M.
I've been to several mellow mushroom locations and have always loved it and had great experiences. I've been to the Montgomery location twice, separated by a few years and definitely the least impressive of them all. Don't get me wrong, my veggie calzone was good. It was huge! Way more than I could eat alone and the crust was the best part, one of my favorite parts of mellow mushroom is their freshly made dough. The only issue today really was one of the women in my party was trying to order a lunch special and literally everything she asked for (for example a salad, salad dressing, or beverage) the waitress told her they were either out of that, she couldn't have it as part of the lunch special, or there was an upgraded charge. It was really odd. I am not giving them more than three stars because I've had better experiences (food, service, etc) at other mellow mushroom locations.
Michele Barton
I have been a fan of mellow mushroom pizza since they first came to Montgomery decades ago. Hadn't been to this new location and absolutely loved the colors and decor inside. It's very festive and fun. Are waiter. John was a delight. It was his first day and he did a great job. The pizza and pretzel bite appetizer with the beard pub cheese were both delicious. Was a really fun night out with one of my best friends.
We walked right in and seated quickly. Friendly and bright atmosphere. Food was fresh and good. Nothing appeared ro be pre-made. This restaurant gets onlyb4 stars because of the service and price. The waitress we had only came to the table three times....other people had to check on us and get things for the table. Price was a bit high for pizza....don't know if thus is a COVID or inflation thing or not...but a 21.00 bill for an individual pizza and coke is a bit much.
TheSaxGuru
Food was delicious and service was prompt and pleasant. 4/5 because the dessert took an incredibly long time and also because my glass of water sat empty for 20+ minutes.
April Poole
Great atmosphere! I wish all Mellow Mushrooms were this nice and bright! So much better than the "dive" look so many of the Mellow Mushrooms have.We had the sweetest server - I only saw her and a bar tender taking care of everyone. They did a great job! Food was wonderful and brought out by the owner! So glad that they have not succumb to the lack of staff and are providing excellent service and food. We will be back!
Divine Energy
Great pizza in downtown Montgomery right off Commerce..highly recommend the Holy Shitake pizza..take money for meter or park in $5 parking lot next door...large pizza's are almost $30...took my dog with me and was able to eat al fresco
Anna N.
Very good. Got a sub and loved it! Will definitely eat there again if I'm in the area.
Got several of our food items wrong and 2 of us ended up not getting our meal at all and had to get things taken off our ticket. It was ridiculous. So out of five people, two of us never ended up eating more than an appetizer or small salad while we watched the rest of our group enjoy their meal. Worst experience ever. I would be embarrassed if I was the owner of this location
Don’t know if it was an off day or this was normal for this Mellow Mushroom establishment, and I know keeping the locals happy is important, but we were paying customers and I was in desperate need of food — when the kitchen burned my order, the bartender could have timely communicated with me and thereafter kept me in the loop as to what was happening. It was not a complicated order — pretzel knots. Multiple orders came out before and after being told the first order was burned — which only happened after about 35 minutes. After waiting another 15 or so with no additional communication, we cancelled the remainder (remake) of the order, paid our tab and left. Thank goodness for protein bars in the car!
Very disappointed. Pizza was good. Wings were less than average. Dip okay. Service was slow but okay. Management LACKING. First, a bug in the ice tea. Management failed to ask what was needed or desired, simply replaced the tea from same container, really? Then, another bug in the carry out tray. Really? Management failure. She looked and said something about the back door being opened and how busy she was. I did mention that I paid the $143.00 bill. I just wanted to be treated like a customer. When I suggested how most people on customer service typically responded to similar problems, I saw teary eyes and another excuse. Finally I shared that I would be posting my review she poured out the apology and offered a desert. Then, I waited another 10 minutes on the brownie and had to go to her and just look frustrated. I cannot recommend ANYONE here until Management does better. It's now how it use to be.
Neat atmosphere, clean, and customer service was great. Walked in but place a to go order which was Caesar Salad lettuce on salad was fresh and crisp and the dressing was really good, also got the Great White pizza and House Special pizza. All items were delicious. Crust on pizza is fluffy and light but crispy on the bottom.
Like many businesses, service is slow but food was really good. Love the downtown area and had fun walking around after the meal. Visit for the atmosphere.
Appears to be a local hangout. With an extra-extra chill and informal attitude. We just had some ice cream and it was tasty and the portions were large but we had to wait for a long time, just as we observed the other people around us waited for their waiters for a really long time. The menu was OK. Nothing to write home about, really. The bartender was entertaining.
I wish I could give a review of -5 stars. Placed an order online for wings and a pizza. I went to pick it up and entered the restaurant (there were less than 15 ppl inside so it was NOT busy) stood at the front for a few min and wasn't acknowledged so I flagged someone down and said I had a pickup. A hand motioned was used to point to a register. I made my way to the register and was met by a lady sucking on a lollipop who rendered no customary greeting. I told her i had a pickup and she walked off and grabbed my order. I checked my order and it was incorrect. I let the young lady know and she never apologized nor explained anything. She walked off with the food and said something to the chefs. When she returned I asked if they were remaking my order or fixing it and she said fix (literally said 1 word) The order was returned n looked like crap. aioli splattered all over the top sloppily. The lady left the register and went to grab someone's food as she took her lollipop out her mouth and conversed over someone else's food while I waited. I flagged someone else and asked for a manager. The manager came and seemed annoyed that I was upset about the interpersonal skills of her employees and the state of my food. I asked for a full refund. she scribbled on receipt paper and said she couldn't do a refund until the account manager was n the next day. I asked for her info to check on my refund the next day and she also refused to give me the info for the refund person and said she was the only manager at the store. I walked out to my car and realized she only wrote down a refund for my pizza. I returned to the store and saw her explain what happened and made it seem as if it wasn't a big deal. I had her add the rest of the order to the printed paper and suggested that she work with her employees on proper interpersonal skills and common food industry practices . I will never patronize this business again and warn others that this place is run by incompetent personnel with zero ppl skills
Great spot for pizza and beer with good friends. Beer selection was great on paper, however the waitress told us a lot of them were not available right now. And while the pizza was great, the service was mediocre at best. I'll probably come back, sure, but not after trying every other pizza joint in Montgomery.
I've been to several mellow mushroom locations and have always loved it and had great experiences. I've been to the Montgomery location twice, separated by a few years and definitely the least impressive of them all. Don't get me wrong, my veggie calzone was good. It was huge! Way more than I could eat alone and the crust was the best part, one of my favorite parts of mellow mushroom is their freshly made dough. The only issue today really was one of the women in my party was trying to order a lunch special and literally everything she asked for (for example a salad, salad dressing, or beverage) the waitress told her they were either out of that, she couldn't have it as part of the lunch special, or there was an upgraded charge. It was really odd. I am not giving them more than three stars because I've had better experiences (food, service, etc) at other mellow mushroom locations.
I have been a fan of mellow mushroom pizza since they first came to Montgomery decades ago. Hadn't been to this new location and absolutely loved the colors and decor inside. It's very festive and fun. Are waiter. John was a delight. It was his first day and he did a great job. The pizza and pretzel bite appetizer with the beard pub cheese were both delicious. Was a really fun night out with one of my best friends.
Restaurantji Recommends
We walked right in and seated quickly. Friendly and bright atmosphere. Food was fresh and good. Nothing appeared ro be pre-made. This restaurant gets onlyb4 stars because of the service and price. The waitress we had only came to the table three times....other people had to check on us and get things for the table. Price was a bit high for pizza....don't know if thus is a COVID or inflation thing or not...but a 21.00 bill for an individual pizza and coke is a bit much.
Food was delicious and service was prompt and pleasant. 4/5 because the dessert took an incredibly long time and also because my glass of water sat empty for 20+ minutes.
Great atmosphere! I wish all Mellow Mushrooms were this nice and bright! So much better than the "dive" look so many of the Mellow Mushrooms have.We had the sweetest server - I only saw her and a bar tender taking care of everyone. They did a great job! Food was wonderful and brought out by the owner! So glad that they have not succumb to the lack of staff and are providing excellent service and food. We will be back!
Great pizza in downtown Montgomery right off Commerce..highly recommend the Holy Shitake pizza..take money for meter or park in $5 parking lot next door...large pizza's are almost $30...took my dog with me and was able to eat al fresco
Very good. Got a sub and loved it! Will definitely eat there again if I'm in the area.