We moved into the Montgomery, Sturbridge sub division 24 years ago and Waffle house moved in a short time later, although we never visited until two weeks ago! As my wife and I like the "Diner Atmosphere" we were fairly pleased with our first visit and the food was well prepared so we returned last night 2/3/24 at 6:04 pm. CHK 61916. We were the only patrons in there for our entire meal , which I should have returned. My wife's grilled cheese was soggy/greasy/cool on the outside and unmelted/hard cheese on the inside. My toast was cold and not toasted, sausage was cool and black, obviously a "carry over" from lunch, over easy eggs were cool and runny and the hash browns were cold and not brown! Prior to food we had to call server over to clean sticky table! This was unacceptable and we should have returned both meal's! After 24 years and only two visits, I think we have had it with the waffle House!
Atmosphere: 4
Food: 2
Service: 3
A L Reaves
I can say that this particular visit at this location has deeply scarred the great repor't and high esteem once held for WH. I usually order the same thing and it's breakfast food, how hard could it be to prepare? Literally I was there a week ago in the daytime and the food was delicious. But last night. No freaking way. We ordered 2 entree meals 2 waffles and 2 bowls of grits. My friend's steak and chilli hash brown bowl was such a disappointment for him. They made him wait an extra 20 minutes to prepare the chili, yet when we got home there was no chilli. To make matters worse as I'm going through the bag, there was a strong syrup smell and unusual stickiness to my surprise one of the syrup packs in the bag was already opened when the order was expedited. SMH so I had to wipe down all of the other condiments and utensils and food containers in the bottom of the bag... You know I'm so frustrated at that point. So I kind of was not hungry anymore plus that was allot of work. I decided to eat a portion and thought I can save the rest for breakfast in the morning, OMG forget the fact that my hash browns have burned to char diced onions in them, and the fact that my toast isn't toasted. Ladies and Gents, why was there a piece of someone's hair sealed in the rim lid of the grits? I was done, completely. I'm not one to take light to hair being any where near food, stove, fridge no where in the kitchen not even at the kitchen table " no. " ? If you visit this location please be cautious of what you're eating and know theres a greater certainty of a good visit in the daytime verses the "idk what is going on" in the night.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Patty Melt, Steak & Eggs, Hashbrowns, Steak, Texas Grilled Cheese with Pickle and Tomato, Chicken Biscuit, Two Egg Breakfast
김종원
Server was very kind. I given tip for 25%.Parking: 20
Atmosphere: 5
Food: 5
Service: 5
habibur rahman
Guests eating and they cleaning there ceiling, air ventilator top of customers and top of kitchen, really!!! They dont care about customers!! Can't believe this!!!As everyone knows when you clean your air ventilator and open ceiling tiles how much dust is fly in the air!I have video what they did.
Atmosphere: 1
Service: 2
Luke Ferrell
First job I ever worked, but even before that I was a regular customer! Great food, great staff, and great experience for the money!Parking: Decent size for the area and the restaurantKid-friendliness: Definitely would consider this place to be kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hashbrowns, Two Egg Breakfast, Waffles and Sausage Links
Tamie Savage
Extremely short staffed, but still trying their best to put out good service and food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Patty Melt
Ethan S
Really? I walk in and they say their not taking orders because of shift change? As they are all sitting there on their phones?.... what has happened to the service industry ? Not the one I grew up working
Atmosphere: 1
Food: 1
Service: 1
Sarah Jones
We went there tonight 10/15/23 to get a to go order and was told they weren't taking any orders until after 9pm do to shift change. Waited until 9 to go back in and was told they aren't sure when they can start taking orders. There were two ladies sitting down waiting for their order to be taken and they were told the same thing completely ruined our night over them not wanting to work passed their shift I'm guessing. There were four people in there working but instead of actually working they were just goofing off and counting money . Absolutely not acceptable. I would like to speak to someone in charge because im assuming they weren't there (hopefully they weren't)
Service: 1
mattb0804
ONLY come here if you plan to eat inside. They charge you a 10% takeout fee and another 10% service fee if you get to go. Staff is great just only plan to dine in to save yourself money.
Staff is very friendly always greeting customers. Food was great, very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Egg Breakfast
Janki Patel
We went around 10:30 pm on 08/13/23 with my family .And girl who work there she’s said no dining only to go . As far I know Waffle House 24 hours open with dining and floor was alsof sticky . She was soo rude too us and she didn’t even apologize to us for dining . ???
Atmosphere: 1
Food: 1
Service: 1
Alexis Sade
Food was great , service was warm and friendly however the flies were horrible. Places serving food should definitely make combatting flies a priority. It ruins the experience which otherwise would’ve been perfect.
Atmosphere: 3
Food: 5
Service: 5
JenpoJenpo Jenpo
Always a staple for good greasy food fast and affordable. My kids love the diner atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Natalia Trejo
PJ was a very professional and attentive waitress:) She was very quick and our ordering process went smoothly. We placed a to go order through the phone and it was ready in less than 15 minutes. Highly recommend this Waffle
Great service and environment
We moved into the Montgomery, Sturbridge sub division 24 years ago and Waffle house moved in a short time later, although we never visited until two weeks ago! As my wife and I like the "Diner Atmosphere" we were fairly pleased with our first visit and the food was well prepared so we returned last night 2/3/24 at 6:04 pm. CHK 61916. We were the only patrons in there for our entire meal , which I should have returned. My wife's grilled cheese was soggy/greasy/cool on the outside and unmelted/hard cheese on the inside. My toast was cold and not toasted, sausage was cool and black, obviously a "carry over" from lunch, over easy eggs were cool and runny and the hash browns were cold and not brown! Prior to food we had to call server over to clean sticky table! This was unacceptable and we should have returned both meal's! After 24 years and only two visits, I think we have had it with the waffle House!
Atmosphere: 4
Food: 2
Service: 3
I can say that this particular visit at this location has deeply scarred the great repor't and high esteem once held for WH. I usually order the same thing and it's breakfast food, how hard could it be to prepare? Literally I was there a week ago in the daytime and the food was delicious. But last night. No freaking way. We ordered 2 entree meals 2 waffles and 2 bowls of grits. My friend's steak and chilli hash brown bowl was such a disappointment for him. They made him wait an extra 20 minutes to prepare the chili, yet when we got home there was no chilli. To make matters worse as I'm going through the bag, there was a strong syrup smell and unusual stickiness to my surprise one of the syrup packs in the bag was already opened when the order was expedited. SMH so I had to wipe down all of the other condiments and utensils and food containers in the bottom of the bag... You know I'm so frustrated at that point. So I kind of was not hungry anymore plus that was allot of work. I decided to eat a portion and thought I can save the rest for breakfast in the morning, OMG forget the fact that my hash browns have burned to char diced onions in them, and the fact that my toast isn't toasted. Ladies and Gents, why was there a piece of someone's hair sealed in the rim lid of the grits? I was done, completely. I'm not one to take light to hair being any where near food, stove, fridge no where in the kitchen not even at the kitchen table " no. " ? If you visit this location please be cautious of what you're eating and know theres a greater certainty of a good visit in the daytime verses the "idk what is going on" in the night.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Patty Melt, Steak & Eggs, Hashbrowns, Steak, Texas Grilled Cheese with Pickle and Tomato, Chicken Biscuit, Two Egg Breakfast
Server was very kind. I given tip for 25%.Parking: 20
Atmosphere: 5
Food: 5
Service: 5
Guests eating and they cleaning there ceiling, air ventilator top of customers and top of kitchen, really!!! They dont care about customers!! Can't believe this!!!As everyone knows when you clean your air ventilator and open ceiling tiles how much dust is fly in the air!I have video what they did.
Atmosphere: 1
Service: 2
First job I ever worked, but even before that I was a regular customer! Great food, great staff, and great experience for the money!Parking: Decent size for the area and the restaurantKid-friendliness: Definitely would consider this place to be kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hashbrowns, Two Egg Breakfast, Waffles and Sausage Links
Extremely short staffed, but still trying their best to put out good service and food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Patty Melt
Really? I walk in and they say their not taking orders because of shift change? As they are all sitting there on their phones?.... what has happened to the service industry ? Not the one I grew up working
Atmosphere: 1
Food: 1
Service: 1
We went there tonight 10/15/23 to get a to go order and was told they weren't taking any orders until after 9pm do to shift change. Waited until 9 to go back in and was told they aren't sure when they can start taking orders. There were two ladies sitting down waiting for their order to be taken and they were told the same thing completely ruined our night over them not wanting to work passed their shift I'm guessing. There were four people in there working but instead of actually working they were just goofing off and counting money . Absolutely not acceptable. I would like to speak to someone in charge because im assuming they weren't there (hopefully they weren't)
Service: 1
ONLY come here if you plan to eat inside. They charge you a 10% takeout fee and another 10% service fee if you get to go. Staff is great just only plan to dine in to save yourself money.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Hashbrowns
Restaurantji Recommends
Staff is very friendly always greeting customers. Food was great, very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Egg Breakfast
We went around 10:30 pm on 08/13/23 with my family .And girl who work there she’s said no dining only to go . As far I know Waffle House 24 hours open with dining and floor was alsof sticky . She was soo rude too us and she didn’t even apologize to us for dining . ???
Atmosphere: 1
Food: 1
Service: 1
Food was great , service was warm and friendly however the flies were horrible. Places serving food should definitely make combatting flies a priority. It ruins the experience which otherwise would’ve been perfect.
Atmosphere: 3
Food: 5
Service: 5
Always a staple for good greasy food fast and affordable. My kids love the diner atmosphere!
Atmosphere: 5
Food: 5
Service: 5
PJ was a very professional and attentive waitress:) She was very quick and our ordering process went smoothly. We placed a to go order through the phone and it was ready in less than 15 minutes. Highly recommend this Waffle
Atmosphere: 5
Food: 4
Service: 5