"I walked out of the Dunkin' Donuts on [insert location] after waiting for 25 minutes without even getting my order. The service was abysmal, with only two overwhelmed employees trying to handle drive-through, in-store orders, and DoorDash deliveries. It was chaos, and the lack of organization was evident. I attempted to get a refund by calling Dunkin' Donuts, but they refused, stating that someone would contact me within two business days. This level of service is unacceptable, and I cannot recommend this location to anyone.
Atmosphere: 5
Food: 1
Service: 1
Sharon Tucker
The service is very slow. I sat in the drive thru so long I parked and went in. The staff was not friendly.
Atmosphere: 2
Food: 4
Service: 1
George Knezek
As usual, great food and service.
Atmosphere: 5
Food: 5
Service: 5
Big Will
I have been coming here for about a year or two. I still can not figure out why ever time I come and order the same the thing, but the prices are always different. The prices are always higher from day to day or person to person. Definitely a training issue. This needs to be addressed immediately.
Atmosphere: 2
Food: 3
Service: 1
Mark Domian
Atmosphere wasn't anything to write home about, it's a coffee shop after all, it was clean and well lit with the most recent health inspection clearly visible. The service was prompt and courteous, I would certainly recommend this Duncan to anybody.Parking: A perfectly adequate and clean parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Melinda Barcum
Drive through order was wrong. They quickly made it right with no hassle. Very good service and food was on
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Egg and Cheese
Tim Scott
We love Dunkin! And the pumpkin Munchkins are great!
Clay M
Quick visit through the drive thru. Fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Andrew Slaughenhoup
Donuts are small and cold and taste old. Dunkin used to be my favorite. I won't come back. I can get fresher donuts at Publix or Shipley's. Good Bye Dunkin!
Atmosphere: 2
Food: 1
Service: 4
Carlos Herrera
I just want to thank the person that attended me today at 10:41 AM. She made me feel very normal and I usually don’t like to order food through the drive-through because the first thing people do is make fun of my voice because I got a lisp 3 million Americans are affected with a thick list and not one time I saw her crackle smile or chuckle or anything. She was very professional and very helpful and I want to thank her for that.
This place was wonderful after the Dunkin in Hanceville refused to honor my mobile order. They had everything ready and even had a mobile order drive thru line.
Atmosphere: 5
Food: 5
Service: 5
A J
I’ve been to this location more than several times, get the same drink and each time its made different. A medium drink for $6 with mostly ice, half whipped cream and hardly any coffee.
Alexandria Epperson
Their coffee is amazing! Especially the blueberry cobbler iced coffee. The workers are super nice and you don't have to wait a long time for your coffee either. They've got dunkin good prices as well.
Atmosphere: 5
Food: 5
Service: 5
Tyrone Barton
Traveling and the Mcd's line was too long and slow. Breakfast (sandwiches and stuff like that) costs more at dunkin but the donuts and coffee are great. And at this location it was busy but the service was still fast.
Atmosphere: 4
Food: 4
Service: 4
Grace Haynes
i absolutely love this dunkin. out of all the other locations this one is the best. the customer service is never anything less then outstanding and so welcoming! Coffee is always fantastic and fresh!
"I walked out of the Dunkin' Donuts on [insert location] after waiting for 25 minutes without even getting my order. The service was abysmal, with only two overwhelmed employees trying to handle drive-through, in-store orders, and DoorDash deliveries. It was chaos, and the lack of organization was evident. I attempted to get a refund by calling Dunkin' Donuts, but they refused, stating that someone would contact me within two business days. This level of service is unacceptable, and I cannot recommend this location to anyone.
Atmosphere: 5
Food: 1
Service: 1
The service is very slow. I sat in the drive thru so long I parked and went in. The staff was not friendly.
Atmosphere: 2
Food: 4
Service: 1
As usual, great food and service.
Atmosphere: 5
Food: 5
Service: 5
I have been coming here for about a year or two. I still can not figure out why ever time I come and order the same the thing, but the prices are always different. The prices are always higher from day to day or person to person. Definitely a training issue. This needs to be addressed immediately.
Atmosphere: 2
Food: 3
Service: 1
Atmosphere wasn't anything to write home about, it's a coffee shop after all, it was clean and well lit with the most recent health inspection clearly visible. The service was prompt and courteous, I would certainly recommend this Duncan to anybody.Parking: A perfectly adequate and clean parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Drive through order was wrong. They quickly made it right with no hassle. Very good service and food was on
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Egg and Cheese
We love Dunkin! And the pumpkin Munchkins are great!
Quick visit through the drive thru. Fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Donuts are small and cold and taste old. Dunkin used to be my favorite. I won't come back. I can get fresher donuts at Publix or Shipley's. Good Bye Dunkin!
Atmosphere: 2
Food: 1
Service: 4
I just want to thank the person that attended me today at 10:41 AM. She made me feel very normal and I usually don’t like to order food through the drive-through because the first thing people do is make fun of my voice because I got a lisp 3 million Americans are affected with a thick list and not one time I saw her crackle smile or chuckle or anything. She was very professional and very helpful and I want to thank her for that.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Restaurantji Recommends
This place was wonderful after the Dunkin in Hanceville refused to honor my mobile order. They had everything ready and even had a mobile order drive thru line.
Atmosphere: 5
Food: 5
Service: 5
I’ve been to this location more than several times, get the same drink and each time its made different. A medium drink for $6 with mostly ice, half whipped cream and hardly any coffee.
Their coffee is amazing! Especially the blueberry cobbler iced coffee. The workers are super nice and you don't have to wait a long time for your coffee either. They've got dunkin good prices as well.
Atmosphere: 5
Food: 5
Service: 5
Traveling and the Mcd's line was too long and slow. Breakfast (sandwiches and stuff like that) costs more at dunkin but the donuts and coffee are great. And at this location it was busy but the service was still fast.
Atmosphere: 4
Food: 4
Service: 4
i absolutely love this dunkin. out of all the other locations this one is the best. the customer service is never anything less then outstanding and so welcoming! Coffee is always fantastic and fresh!