Had an overall good experience at this O’Charley’s in Tuscaloosa. Addie did a fine job serving us from start to finish.
Hale Booth
We dined here on Sunday. Our server was Jill and she did a great job, friendly and courteous. I ordered the salmon and was stunned by how good it was, on par with Ivers in Seattle. I got to meet and thank the chef, Kenny. A young man with the ability to produce this superb dish in a chain restaurant. They both earned a tip for such excellent food and serviceOutstanding.
Chris B.
Had a surprisingly good visit at this O'Charley's. Came in and there wasn't to many people there so we were seated somewhat quick and then things got better. Addie was our server and she was very attentive. She kept our drinks filled without having to ask, brought our food out quickly and had our bill ready before having to ask. She did an outstanding job getting us in and out. Food was good as well.
Isabella DeFelicibus
On the road traveling and decided to stop for a sit down meal. O’ Harley’s didn’t disappoint! Our waitress Jill was funny and so helpful! She recommended a few different items and they were all delicious! Salads are big enough for two, the club sandwich was delicious and their potato soup was cheesy and topped with bacon. Will definitely make this location our stop when passing through!
Coretta
Omg…. Me and sister Neisha dined in at O’Charley’s and the food was amazing the food service was on time our waiter Mr.John was awesome and the food was spectacular we must meet again there for brunch…
Magnolia Houston
Jill went above and beyond to render extraordinary customer service when were there for lunch. We could tell that she loved her job! She constantly checked on us to mare sure our dining experience was exceptional. She was extremely courteous, pleasant , helpful, which demonstrated professionalism and her love for her job. Great dining experience!!!! Thank you Jill!!!
Shellby Lynn
Faith was an amazing server. The honey drizzled chicken is always cooked perfectly. Goes so well with the smashed potatoes. Our food came out so fast and we were never low on drink!
Gerald C.
O'Charly's has become one of my top 3 choices of restaurants in Tuscaloosa. Out of 5 visits in 45 days, only once did I have a minor complaint...a pick-up order that they forgot to put my salad in with my order. But they made amends for that on my next visit. My very next visit was for dinning in, and I was seated in the section where a most polite and friendly server by the name "Faith" was working. Besides the awesome first name, Faith proved to be very good at her job. Faith was patient and helpful with giving me detailed information about certain menu items as well as some great optional food selections. Each time she came to my table she was offering to get me something of ask if I needed anything. I could not ask for any better service. I love that she was knowledgeable about the menu items and that I never had to wait to long for service. To top it all off my meals were delicious and I have ordered a different food selection each time. I am a particular person, and I am always looking for my dining experience to be enjoyable and pleasingly palatable. I achieved this on my next 3 consecutive dine-in visits, but I always request to sit in Faith's section because I know that she delivers great service every time. Great service and great tasting food is a winning combination. Thank you for hiring Faith.
Jeff Kirby
The server was great. She was really friendly. The food was not so good. I had chicken fingers, which were okay. My daughter had fried pickles and potato skins. Both of those weren't good.
Lady2ruth
The staff and hostess were very welcoming and accommodating to our party tonight. There were 13 people in our group and when we arrived they did not hesitate to make arrangements for us on such short notice. We were originally scheduled to eat at Olive Garden but upon our arrival we were told we’d have to share the party room with 2 other parties. Then, after waiting for nearly an hour, we were told we could not be seated in the party room at all. Our waitress Dana was beyond excellent! She was engaged with our party the entire night. She made sure we had no issues and received everything we needed, always keeping a smile on her face. She gave us stellar service. She was the epitome of what a waitress should be. Excellent service tonight!
Today was a blessing. My daughter's birthday was today. We had another location but the space was too small. We changed to O Charley's. I am so happy we did. The hostess was 16 years old and very pleasant send helpful. The manager Don was very welcoming and accommodating. He was upfront and honest about two servers due to staff shortage.. i can work with you when you give great customer service.. Our server was Awesome!!! Food was on point.. This experience was everything.. My daughter was satisfied and that's all that matters.
Deborah Dobbins
What a very nice lunch my friend and I had at our local O’Charley’s Restaurant. The food was delicious and the service by Jill was impeccable! Say Hi to Jill and ask for her when you go there, I know we will request her. And I’m sure any server there will be excellent, but we really enjoyed having Jill and her sparkly eyes and sweet smile!!The GM, John, even stopped by our table, he was very cordial and we had good conversations with him too.
Destiny
The only person working was the manager. He was taking orders, seating people and cooking. It took forever to get our drinks and food and there was hardly anyone there, maybe 2 other groups that had 4-5 people each. It took us almost 2 hours to get our food and about an hour to get our drinks. It was horrible, the food wasn’t even hot. He said there was 3 other waitresses but he fired them earlier that day. Will not go back.
Jacoya Rich
I ordered the fried shrimp with a loaded baked potato and corn on the cob. I did not even get 6 whole shrimp out of the dozen I was supposed to get. The food came late and was cold. Just bad overall.
A. Franklin
This location is close to the interstate. The inside was very clean and the staff are friendly. We did have to wait about 15 min for our waitress to take our order. It was obvious she was busy with several large tables and they were understaffed.Our food selections were quickly prepared once our order was given and our waitress stopped several times to check on us for drink refills.The meals were delicious and we tipped our waitress well. She was friendly and upbeat despite the challenge of serving 4 tables with over 20 people. She is a pro!
Had an overall good experience at this O’Charley’s in Tuscaloosa. Addie did a fine job serving us from start to finish.
We dined here on Sunday. Our server was Jill and she did a great job, friendly and courteous. I ordered the salmon and was stunned by how good it was, on par with Ivers in Seattle. I got to meet and thank the chef, Kenny. A young man with the ability to produce this superb dish in a chain restaurant. They both earned a tip for such excellent food and serviceOutstanding.
Had a surprisingly good visit at this O'Charley's. Came in and there wasn't to many people there so we were seated somewhat quick and then things got better. Addie was our server and she was very attentive. She kept our drinks filled without having to ask, brought our food out quickly and had our bill ready before having to ask. She did an outstanding job getting us in and out. Food was good as well.
On the road traveling and decided to stop for a sit down meal. O’ Harley’s didn’t disappoint! Our waitress Jill was funny and so helpful! She recommended a few different items and they were all delicious! Salads are big enough for two, the club sandwich was delicious and their potato soup was cheesy and topped with bacon. Will definitely make this location our stop when passing through!
Omg…. Me and sister Neisha dined in at O’Charley’s and the food was amazing the food service was on time our waiter Mr.John was awesome and the food was spectacular we must meet again there for brunch…
Jill went above and beyond to render extraordinary customer service when were there for lunch. We could tell that she loved her job! She constantly checked on us to mare sure our dining experience was exceptional. She was extremely courteous, pleasant , helpful, which demonstrated professionalism and her love for her job. Great dining experience!!!! Thank you Jill!!!
Faith was an amazing server. The honey drizzled chicken is always cooked perfectly. Goes so well with the smashed potatoes. Our food came out so fast and we were never low on drink!
O'Charly's has become one of my top 3 choices of restaurants in Tuscaloosa. Out of 5 visits in 45 days, only once did I have a minor complaint...a pick-up order that they forgot to put my salad in with my order. But they made amends for that on my next visit. My very next visit was for dinning in, and I was seated in the section where a most polite and friendly server by the name "Faith" was working. Besides the awesome first name, Faith proved to be very good at her job. Faith was patient and helpful with giving me detailed information about certain menu items as well as some great optional food selections. Each time she came to my table she was offering to get me something of ask if I needed anything. I could not ask for any better service. I love that she was knowledgeable about the menu items and that I never had to wait to long for service. To top it all off my meals were delicious and I have ordered a different food selection each time. I am a particular person, and I am always looking for my dining experience to be enjoyable and pleasingly palatable. I achieved this on my next 3 consecutive dine-in visits, but I always request to sit in Faith's section because I know that she delivers great service every time. Great service and great tasting food is a winning combination. Thank you for hiring Faith.
The server was great. She was really friendly. The food was not so good. I had chicken fingers, which were okay. My daughter had fried pickles and potato skins. Both of those weren't good.
The staff and hostess were very welcoming and accommodating to our party tonight. There were 13 people in our group and when we arrived they did not hesitate to make arrangements for us on such short notice. We were originally scheduled to eat at Olive Garden but upon our arrival we were told we’d have to share the party room with 2 other parties. Then, after waiting for nearly an hour, we were told we could not be seated in the party room at all. Our waitress Dana was beyond excellent! She was engaged with our party the entire night. She made sure we had no issues and received everything we needed, always keeping a smile on her face. She gave us stellar service. She was the epitome of what a waitress should be. Excellent service tonight!
Restaurantji Recommends
Today was a blessing. My daughter's birthday was today. We had another location but the space was too small. We changed to O Charley's. I am so happy we did. The hostess was 16 years old and very pleasant send helpful. The manager Don was very welcoming and accommodating. He was upfront and honest about two servers due to staff shortage.. i can work with you when you give great customer service.. Our server was Awesome!!! Food was on point.. This experience was everything.. My daughter was satisfied and that's all that matters.
What a very nice lunch my friend and I had at our local O’Charley’s Restaurant. The food was delicious and the service by Jill was impeccable! Say Hi to Jill and ask for her when you go there, I know we will request her. And I’m sure any server there will be excellent, but we really enjoyed having Jill and her sparkly eyes and sweet smile!!The GM, John, even stopped by our table, he was very cordial and we had good conversations with him too.
The only person working was the manager. He was taking orders, seating people and cooking. It took forever to get our drinks and food and there was hardly anyone there, maybe 2 other groups that had 4-5 people each. It took us almost 2 hours to get our food and about an hour to get our drinks. It was horrible, the food wasn’t even hot. He said there was 3 other waitresses but he fired them earlier that day. Will not go back.
I ordered the fried shrimp with a loaded baked potato and corn on the cob. I did not even get 6 whole shrimp out of the dozen I was supposed to get. The food came late and was cold. Just bad overall.
This location is close to the interstate. The inside was very clean and the staff are friendly. We did have to wait about 15 min for our waitress to take our order. It was obvious she was busy with several large tables and they were understaffed.Our food selections were quickly prepared once our order was given and our waitress stopped several times to check on us for drink refills.The meals were delicious and we tipped our waitress well. She was friendly and upbeat despite the challenge of serving 4 tables with over 20 people. She is a pro!