Based on Zaxbys expectations. No complaints on food, drive thru was a bit slow.Parking: Parking lot, drive thru and ingress/egress can be confusing.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Fingerz
Yeraldina Moschiano
Excellent everything warm delicious ?
Atmosphere: 5
Food: 5
Service: 5
Joseph Snider
Absolutely the best zaxbys there is. Every single time the food is fast and fresh and with great service.
Atmosphere: 5
Food: 5
Service: 5
Alexia Jackson
I placed a to go order tonight for "AJ" at 8:34 PM. The app wasn't allowing me to input my order so I went inside. There was a short black female employee behind the counter whose phone was top priority (the name on my receipt is "Kara B"). There was no greeting upon me approaching the counter nor an acknowledgment of any sort. No other customers in the store or at the drive thru. She looked over at a white male employee with glasses and said "can you take her order", he asked why she couldn't do it, she stated "I'm busy" and walked away still heavily within her phone. The young man who took over had great customer service, the young black men that I noticed in the back preparing my order did a fantastic job and had great attitudes as well."Kara B" was a one star experience.The rest of the staff, food and atmosphere easily provided a 5 star experience.
Atmosphere: 1
Food: 5
Service: 1
David Douglas
It's hit and miss. Sometime it's really good. Other times the food is cold before I get home. And I live less than a mile from there.
Barry Walker
Crinkle fries are the best and chicken is on point, dont think they get the credit they deserve for food quality!
Atmosphere: 3
Food: 4
Service: 4
Sherry Buenrostro
The people working were very nice and welcoming. The fries were well seasoned!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobb Salad
VadersRage 64
The chicken fingers are small. If you go to Publix or Piggly wiggly the chicken fingers are big. You would think a restaurant that specializes in chicken would not hold back on the size. The rest of the food is great and all but the chicken fingers need to be bigger.On average it's about $15 to $17 for a lunch there for one adult. I ought to be getting what I paid for.
I showed my veterans ID to Alexis working the drive-thru window. She would pretend to input my discount, but did not give me my discount. For the insult and the blatant disrespect, I will not be attending this location anymore.
Food: 5
Service: 1
C J.
I usually go to the one in Vestavia but today I went to this location only to realize this owner jacks up the prices like crazy. Even called the location I normally go to to clarify. Customer service sucks too.
Tracie Lamb
This was our 3rd attempt at getting their loaded fries!!! So terrible- few fries hardly any ranch and just sloppy! This was our last chance and sadly we won’t be
Atmosphere: 3
Food: 2
Service: 3
Matt Lane Harris (Son of Origins)
Honestly, Ive never been too impressed by any Zaxbys until I moved to this area and took a shot at this location. Now its become a favorite. I dont know if its the chicfila next door spurring them on in the spirit of competition or the management and staff have always operated this well, but theyve made a fan out of me. Friendly folks, hot food (perfectly salted), always perfect order with napkins, utensils, sauces and straws. Even the cole slaw is fresh and crispy and ive never waited longer than a couple of minutes in the drive-thru or 20 minutes via doordash. Now, Im kinda craving it.
Atmosphere: 4
Food: 5
Service: 5
Ashley Anthony
I just came in to pick up a large order for Uber Eats. It was 20 minutes since the order was placed, to the time I got there. They were just starting the order and not busy at all. I was told it was going to be a while until it was done. You can't be serious. Get it together please.
Got my order wrong I got a salad and only had lettuce and tomato maybe a half a handful of
Food: 1
Service: 2
Better than the Chick-fil-A next door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Cobb Zalad - Fried, Chicken Bacon Swiss Sandwich, Chicken Bacon Ranch Loaded Fries, Asian Zensation Zalad - Fried, Crinkle Fries
Based on Zaxbys expectations. No complaints on food, drive thru was a bit slow.Parking: Parking lot, drive thru and ingress/egress can be confusing.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Fingerz
Excellent everything warm delicious ?
Atmosphere: 5
Food: 5
Service: 5
Absolutely the best zaxbys there is. Every single time the food is fast and fresh and with great service.
Atmosphere: 5
Food: 5
Service: 5
I placed a to go order tonight for "AJ" at 8:34 PM. The app wasn't allowing me to input my order so I went inside. There was a short black female employee behind the counter whose phone was top priority (the name on my receipt is "Kara B"). There was no greeting upon me approaching the counter nor an acknowledgment of any sort. No other customers in the store or at the drive thru. She looked over at a white male employee with glasses and said "can you take her order", he asked why she couldn't do it, she stated "I'm busy" and walked away still heavily within her phone. The young man who took over had great customer service, the young black men that I noticed in the back preparing my order did a fantastic job and had great attitudes as well."Kara B" was a one star experience.The rest of the staff, food and atmosphere easily provided a 5 star experience.
Atmosphere: 1
Food: 5
Service: 1
It's hit and miss. Sometime it's really good. Other times the food is cold before I get home. And I live less than a mile from there.
Crinkle fries are the best and chicken is on point, dont think they get the credit they deserve for food quality!
Atmosphere: 3
Food: 4
Service: 4
The people working were very nice and welcoming. The fries were well seasoned!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobb Salad
The chicken fingers are small. If you go to Publix or Piggly wiggly the chicken fingers are big. You would think a restaurant that specializes in chicken would not hold back on the size. The rest of the food is great and all but the chicken fingers need to be bigger.On average it's about $15 to $17 for a lunch there for one adult. I ought to be getting what I paid for.
Atmosphere: 5
Food: 3
Service: 4
Restaurantji Recommends
I showed my veterans ID to Alexis working the drive-thru window. She would pretend to input my discount, but did not give me my discount. For the insult and the blatant disrespect, I will not be attending this location anymore.
Food: 5
Service: 1
I usually go to the one in Vestavia but today I went to this location only to realize this owner jacks up the prices like crazy. Even called the location I normally go to to clarify. Customer service sucks too.
This was our 3rd attempt at getting their loaded fries!!! So terrible- few fries hardly any ranch and just sloppy! This was our last chance and sadly we won’t be
Atmosphere: 3
Food: 2
Service: 3
Honestly, Ive never been too impressed by any Zaxbys until I moved to this area and took a shot at this location. Now its become a favorite. I dont know if its the chicfila next door spurring them on in the spirit of competition or the management and staff have always operated this well, but theyve made a fan out of me. Friendly folks, hot food (perfectly salted), always perfect order with napkins, utensils, sauces and straws. Even the cole slaw is fresh and crispy and ive never waited longer than a couple of minutes in the drive-thru or 20 minutes via doordash. Now, Im kinda craving it.
Atmosphere: 4
Food: 5
Service: 5
I just came in to pick up a large order for Uber Eats. It was 20 minutes since the order was placed, to the time I got there. They were just starting the order and not busy at all. I was told it was going to be a while until it was done. You can't be serious. Get it together please.