Walked in to order and immediately noticed the staff yelling at one another about orders. We got our food after about 10-15 minutes. The shrimp was cold and the fish was not the best I have had at Captain D's. The atmosphere and the food are the things that will keep us from returning. Not sure of the store number, but this is the location on Military Road in Benton, AR.
Atmosphere: 1
Food: 1
Service: 2
That Type 1 Diabetic
It is the same captain D's since I was a kid. I am not saying this is a healthy option but for fried seafood they are consistent and chicken strips are awesome as well.
Recommended dishes: 2 Piece Batter Dipped Fish with 2 Sides and Unsweetened Tea
Travis Robinson
There was more batter than fish the other food was old and did not taste good at all the places smell like sewer in store #3655
Atmosphere: 2
Food: 1
Service: 2
Brandy VanEaton
The lady up front was as cordial as could be given her situation I felt like. I could never understand why so many Captain D's were going out of business ( I really miss ours!), but I can't understand why this one hasn't. The food was gag worthy, like I was literally gagging. I think the oil was rancid and they were using a lot of it. The "whitefish" I'm pretty sure was catfish, which tastes horrible grilled. They traded me for another shrimp skewer instead The shrimp was tolerable, but way too oily. The broccoli was actually good but I think it was cooked elsewhere. The two cooks were vile, cussing, laughing, slip n sliding in the kitchen. One even laughed about dropping food on the floor, but it sounded like she picked it back up!! I was just disgusted. And I wasn't the only one, my friend's fried fish was horrible and another table took hers back up to replace, too, because it smelled so bad!! Highly do NOT recommend.
Atmosphere: 2
Food: 1
Service: 3
tracy pierce
I don’t know why I keep coming to this location! You hit the drive through and they can’t hit the window time so they park you every single time!The prices get higher and higher, the portions get smaller. The customer service is terrible! I wish there was a Long Jon Silver or another option in our town. You definitely need the competition to force this store to “Get Right”!
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Corn on the Cob, 2 Piece Batter Dipped Fish with 2 Sides and Unsweetened Tea
rusty hawkins
charged way to much to begin with. ordered 2 $5.99 2 piece fish with fries. 2 drinks said something about it and manager brought me back $3 but everyone in there food order was messed up, cold or complained about prices. just know I will not be back in there no matter what.
Atmosphere: 1
Food: 3
Service: 1
Panda Gire
My husband likes Captain D's,not me. Fish is so greasy,even for fried food. Service is horrible,I think the manager waited on me. No return trip, sorry.
Food: 2
Service: 1
Recommended dishes: Lobster Roll
Sweet Baby “Sweet Baby Jesus” Jesus
1:17pm Saturday August 19th, 2023. I was left waiting in the parking lot for 15 minutes by the rudest cashier "Cynthia." I had to go inside after 15 minutes to get my food. I paid over $35 for a 10 piece family pack, with over $3 for a family side upgrade to okra, and all we got was a single side of okra. Also only received ONE cup of tartar sauce for A 10 PIECE FAMILY MEAL..... All thanks to the great "Cynthia." I was then hung up on by the staff, probably this same "Cynthia," after trying to get this corrected or get my money back. Will not be back. Do not go here if you want good food, good service or a good experience at all. Will be contacting the corporate office over this as well.
Tried it for the first time. As soon I pulled up they immediately it will be a long wait bc they are short staff. I decided to stop wait. It’s took l roughly 20+ mins to get my food. While waiting for my I heard the woman say my shrimp was “ice cold” and watched her take the box to the back. The way they taste you can tell she just went and re-dipped them back in the grease. I also tried the spicy fish which also tasted off. The next day I end up with a bad stomach virus Which has forced me to miss two days of work so far. Never going there again.
Atmosphere: 1
Food: 1
Service: 1
mary lam
Service has really tanked recently :( pulled up to the speaker and said "hi" and got a response of "I'm busy!" By the "nice" lady in there. Got our food, it was rather cold, pretty sure it had been sitting there for a bit honestly, my mac and cheese tasted water down, cheese on it looked kinda thin too. Overall, I might not go back unless they have some more worthwhile food, not worth the $30 i spent for me and my mother, given my mother got sick from the food too. Just wish the lady in drive thru would have been somewhat nicer, she snatched the card from my hand, our drinks were sort of off tasting, too.
Atmosphere: 3
Food: 2
Service: 1
Baley Shell
Food was ok. Service was terrible and the person working the front counter didn’t know the menu at all. Several people asked to turn the air up cause it was freezing (felt like we were in a freezer) and the lady was rude and said I’m not doing it (said sun may come out and it’s storming). And walked out side.
Atmosphere: 1
Food: 3
Service: 1
Ata Cortana
This place has really gone down hill since they ran off all their good people with low pay and poor work conditions, went in the other day and the food was obviously old, manager had a poor attitude
janice spence
Only one person working front. She stayed cheerful while taking window orders and inside orders and running food out to cars in 96° heat. No one got upset because all were so amazed at her cheerfulness with air not working properly indoors. Was about 80/81° inside. She is the best.
Stuffed crabs have NO crab in them. Only bread.
Atmosphere: 4
Food: 3
Service: 5
Walked in to order and immediately noticed the staff yelling at one another about orders. We got our food after about 10-15 minutes. The shrimp was cold and the fish was not the best I have had at Captain D's. The atmosphere and the food are the things that will keep us from returning. Not sure of the store number, but this is the location on Military Road in Benton, AR.
Atmosphere: 1
Food: 1
Service: 2
It is the same captain D's since I was a kid. I am not saying this is a healthy option but for fried seafood they are consistent and chicken strips are awesome as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood Feast, Supreme Sampler, 15 Piece Butterfly Shrimp Meal, Deluxe Seafood Platter
Best fish n chips in benton.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 2 Piece Batter Dipped Fish with 2 Sides and Unsweetened Tea
There was more batter than fish the other food was old and did not taste good at all the places smell like sewer in store #3655
Atmosphere: 2
Food: 1
Service: 2
The lady up front was as cordial as could be given her situation I felt like. I could never understand why so many Captain D's were going out of business ( I really miss ours!), but I can't understand why this one hasn't. The food was gag worthy, like I was literally gagging. I think the oil was rancid and they were using a lot of it. The "whitefish" I'm pretty sure was catfish, which tastes horrible grilled. They traded me for another shrimp skewer instead The shrimp was tolerable, but way too oily. The broccoli was actually good but I think it was cooked elsewhere. The two cooks were vile, cussing, laughing, slip n sliding in the kitchen. One even laughed about dropping food on the floor, but it sounded like she picked it back up!! I was just disgusted. And I wasn't the only one, my friend's fried fish was horrible and another table took hers back up to replace, too, because it smelled so bad!! Highly do NOT recommend.
Atmosphere: 2
Food: 1
Service: 3
I don’t know why I keep coming to this location! You hit the drive through and they can’t hit the window time so they park you every single time!The prices get higher and higher, the portions get smaller. The customer service is terrible! I wish there was a Long Jon Silver or another option in our town. You definitely need the competition to force this store to “Get Right”!
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Corn on the Cob, 2 Piece Batter Dipped Fish with 2 Sides and Unsweetened Tea
charged way to much to begin with. ordered 2 $5.99 2 piece fish with fries. 2 drinks said something about it and manager brought me back $3 but everyone in there food order was messed up, cold or complained about prices. just know I will not be back in there no matter what.
Atmosphere: 1
Food: 3
Service: 1
My husband likes Captain D's,not me. Fish is so greasy,even for fried food. Service is horrible,I think the manager waited on me. No return trip, sorry.
Food: 2
Service: 1
Recommended dishes: Lobster Roll
1:17pm Saturday August 19th, 2023. I was left waiting in the parking lot for 15 minutes by the rudest cashier "Cynthia." I had to go inside after 15 minutes to get my food. I paid over $35 for a 10 piece family pack, with over $3 for a family side upgrade to okra, and all we got was a single side of okra. Also only received ONE cup of tartar sauce for A 10 PIECE FAMILY MEAL..... All thanks to the great "Cynthia." I was then hung up on by the staff, probably this same "Cynthia," after trying to get this corrected or get my money back. Will not be back. Do not go here if you want good food, good service or a good experience at all. Will be contacting the corporate office over this as well.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Tried it for the first time. As soon I pulled up they immediately it will be a long wait bc they are short staff. I decided to stop wait. It’s took l roughly 20+ mins to get my food. While waiting for my I heard the woman say my shrimp was “ice cold” and watched her take the box to the back. The way they taste you can tell she just went and re-dipped them back in the grease. I also tried the spicy fish which also tasted off. The next day I end up with a bad stomach virus Which has forced me to miss two days of work so far. Never going there again.
Atmosphere: 1
Food: 1
Service: 1
Service has really tanked recently :( pulled up to the speaker and said "hi" and got a response of "I'm busy!" By the "nice" lady in there. Got our food, it was rather cold, pretty sure it had been sitting there for a bit honestly, my mac and cheese tasted water down, cheese on it looked kinda thin too. Overall, I might not go back unless they have some more worthwhile food, not worth the $30 i spent for me and my mother, given my mother got sick from the food too. Just wish the lady in drive thru would have been somewhat nicer, she snatched the card from my hand, our drinks were sort of off tasting, too.
Atmosphere: 3
Food: 2
Service: 1
Food was ok. Service was terrible and the person working the front counter didn’t know the menu at all. Several people asked to turn the air up cause it was freezing (felt like we were in a freezer) and the lady was rude and said I’m not doing it (said sun may come out and it’s storming). And walked out side.
Atmosphere: 1
Food: 3
Service: 1
This place has really gone down hill since they ran off all their good people with low pay and poor work conditions, went in the other day and the food was obviously old, manager had a poor attitude
Only one person working front. She stayed cheerful while taking window orders and inside orders and running food out to cars in 96° heat. No one got upset because all were so amazed at her cheerfulness with air not working properly indoors. Was about 80/81° inside. She is the best.
Atmosphere: 5
Food: 4
Service: 5